Unable to reach the destination host Solved

Question

Hello, I have a problem that occurred abruptly this morning... Configuration : I am with Neuf Telecom, I have the Neuf Box Trio 3D with Phone + TV I own 3 computers: 2 desktop PCs running XP Pro connected via a local network with Ethernet through a Hub for 1 year. 1 laptop running Vista that has never been connected to my home network (used exclusively outside) Problem Occurrence : I was browsing calmly on the Internet this morning when suddenly, no more connection ... The phone works as well as the TV, but not the internet connection. I tested the connection on both desktop PCs, then thinking it was the Ethernet cable, I connected my laptop with another USB cable directly to the Neuf Box (off the network): Same problem! I am currently connected with my desktop PC using my mobile phone as a modem. Troubleshooting Attempt : I therefore decided to call the Hotline at 1077. There, the guy tells me ... let's test: 1st computer : Start Run cmd C:\Documents and Settings\Administrator>ping 192.168.1.1 'ping' is not recognized as an internal or external command, operable program or batch file. The operator: "Oh dear, there is a big problem with this computer....." Okay, let's test the other one ... 2nd computer : C:\Documents and Settings\Administrator>ping 192.168.1.1 Sending a 'ping' request to 192.168.1.1 with 32 bytes of data: Reply from 192.168.1.1: bytes=32 time<1ms TTL=64 Reply from 192.168.1.1: bytes=32 time<1ms TTL=64 Reply from 192.168.1.1: bytes=32 time<1ms TTL=64 Reply from 192.168.1.1: bytes=32 time<1ms TTL=64 Ping statistics for 192.168.1.1: Packets: Sent = 4, Received = 4, Lost = 0 Approximate round trip times in milliseconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms ________ C:\Documents and Settings\Administrator>ping 66.102.9.99 Reply from 192.168.1.1: Unable to reach the destination host. Reply from 192.168.1.1: Unable to reach the destination host. Reply from 192.168.1.1: Unable to reach the destination host. Reply from 192.168.1.1: Unable to reach the destination host. Ping statistics for 66.102.9.99: Packets: Sent = 4, Received = 4, Lost = 0 Approximate round trip times in milliseconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms The operator finds this very strange... Testing on the third computer which is running Vista.... Same result. Proposed solution by the operator : All 3 computers are infected with the same virus at the same time (even though the 3rd one has never been connected to the same network as the other 2) After 12 minutes of intense discussion with this stubborn guy.... his solution: Formatting all 3 PCs because they are infected O_o I find this strange and would like your opinion... Let me know what you think and if you have a little start to a solution... I would take it... Thank you in advance -- http://www.team-sld.fr

raph0351 · Answer

hi  do you still not have internet??  ----------------------------------------------------------------------------------------------------------------------------------- COME ON ASM CLERMONT AUVERGNE!!

liho · Answer

Not as I said, I'm connected via my mobile phone... my internet connection still isn't working -- http://www.team-sld.fr

raph0351 · Answer

Arf,   bien avant de dire que c'est un virus... c'est qui m'étonne...   essayez depuis l'invite de commande de taper   ipconfig sur les deux PC fixes s'il te plaît   dis-moi s'il te plaît ce que ça te dit...   -----------------------------------------------------------------------------------------------------------------------------------  ALLEZ L'ASM CLERMONT AUVERGNE !!

liho · Answer

PC 1 (the one I am currently using): C:\Documents and Settings\Administrator>ipconfig 'ipconfig' is not recognized as an internal or external command, operable program or batch file.  (I had this issue before this connection problem)  PC 2: C:\Documents and Settings\Administrator>ipconfig Windows IP Configuration  Ethernet adapter Local Area Connection: DNS suffix specific to the connection: IP Address ................................ : 192.168.1.5 Subnet Mask ............................ : 255.255.255.0 Default Gateway ......................... : 192.168.1.1  For your information, I no longer have access to the 3rd computer (laptop running Vista) as my partner just left for a business trip with it.  -- http://www.team-sld.fr

electika · Answer

The fact that one of your PCs does not recognize the "ping" is really strange, even worrying.  However, your second PC is able to communicate with your router but not with the ISP (Internet Service Provider).  Have you tried resetting your router? Or unplugging it... waiting for a moment and then plugging it back in?

liho · Answer

I already tried to connect the laptop (which I no longer have access to) directly to the Neuf box: no connection, same for the desktop PC...  I did indeed try to reboot (which amounts to unplugging it since there's no ON/OFF button) the Neuf box several times without success. -- http://www.team-sld.fr

raph0351 · Answer

with your laptop. Have you tried connecting it to your box via wifi??  ----------------------------------------------------------------------------------------------------------------------------------- LET'S GO ASM CLERMONT AUVERGNE!!

liho · Answer

My NeufBox isn't providing WiFi -- http://www.team-sld.fr

liho · Answer

My NeufBox isn't providing Wi-Fi -- http://www.team-sld.fr

electika · Answer

lol well I suggest you call the hotline again but say you only have 1 PC and take PC 2 since it can ping the neuf box. If he tells you that you still have a virus, tell him that you've already been told that and that you formatted it. Maybe at that point they will really look into the problem. AND ABOVE ALL DON'T BACK DOWN and they will eventually pass you a competent person on the line. good luck

electika · Answer

It might be a problem with your box, so ...  I suggest you call the hotline again but say that you have only one PC and take PC 2 since it can ping the Neuf box. If they tell you that you still have a virus, tell them that you were already told that and that you formatted it. (they will stick to their position if you don’t lie to them ^^) Maybe at that point, they will really look into the problem.  AND ABOVE ALL, DON’T GIVE UP, and they will eventually put you through to a competent person on the line. Good luck!!

electika · Answer

oops sorry double post

raph0351 · Answer

You may have a problem with your box. Call the hotline to try to get it replaced unless it is out of warranty..  ----------------------------------------------------------------------------------------------------------------------------------- COME ON ASM CLERMONT AUVERGNE!!

liho · Answer

OK... I think that's what I'm going to do.... not much choice lol  Thanks anyway -- http://www.team-sld.fr

liho · Answer

If anyone else has any other ideas, I'm open to them too :D -- http://www.team-sld.fr

raph0351 · Answer

Have you tried changing the network cable??  ----------------------------------------------------------------------------------------------------------------------------------- GO ASM CLERMONT AUVERGNE !!

liho · Answer

Yes, I tried with another network cable as I mentioned in my first post:  "I tested the connection on both desktop PCs, then thinking it was the Ethernet cable, I connected my laptop with another USB cable directly to the Neuf Box (off network): The same problem! "

liho · Answer

I just tried to contact Neuf's 1077 again to send those Neuf operators packing (if it doesn't help at least it relieves)  A beautiful pre-recorded voice asks me to enter my phone number (like the first time) and then tells me:  "Your line is affected by an incident. It is already being resolved. If you would like to be contacted when the issue is resolved, press 9"  RrrRRRrRRRRRrrrrRrRrrrR !!!  I had to call 2 times with a first call lasting 12 minutes during which they treated me like a fool saying that my 3 PCs had been infected simultaneously by the same virus despite one of them not being connected to the network and that I had to format all 3, only to finally hear a recorded voice tell me there's a problem with your line!!  I can't believe this!!

raph0351 · Answer

aaah well I prefer that they tell you that you have a problem with your line.. it fits better ^^ long live the hotline!!! xd  ----------------------------------------------------------------------------------------------------------------------------------- GO ASM CLERMONT AUVERGNE!!

Unable to reach the destination host

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