no sound on TNT HD Solved

Question

Hello,I just bought a Sagem ITD81 HD TNT HD decoder and I have no sound on TF1 HD via the HDMI output. I would like to know if a firmware update would solve the problem.

patdesal · Accepted Answer

It's the same on the other channels of TNTHD except for Surv Artes where it works.

cerelog · Answer

try FRANCE 2 HD and M6 HD to see   -- Cerelog Nobody is perfect Personne n'est parfait

cerelog · Answer

Is it connected via HDMI to an LCD TV?  In your device settings, can you choose the output (sometimes you need to select HDMI, SCART, YUV) and confirm?     Cerelog Nobody is perfect  Personne n'est parfait

patdesal · Answer

It’s already done because I have sound in HDMI on all channels except on TF1HD, France2HD, and M6HD. It seems that the sound on these channels is in DD+.

cerelog · Answer

A firmware update is required  -- Cerelog Nobody is perfect  Personne n'est parfait

patdesal · Answer

It's a Sony LCD TV. I would like to know if an update of the decoder would help solve the problem, and when we receive these updates via DTT.

cerelog · Answer

try the update  -- Cerelog Nobody is perfect Personne n'est parfait

patdesal · Answer

I can only get it through TNT because my device doesn't have a USB input, and I don't know when its updates are.

cerelog · Answer

in: menu or options   -- Cerelog Nobody is perfect  Personne n'est parfait

gone77 · Answer

I have the same problem, no sound on HD channels.  Apparently, you need to update, but there is no menu option to force a search for updates... Can't it be done from the USB port? But in that case, where can I find the firmware? I can't find anything on the Sagem website...  Apparently, we have to wait for a satellite update that seems never to arrive, if anyone has any information on this...   Thank you, +

cerelog · Answer

For the update, it's often manual and not automatic!  It's the same for satellite decoders   -- Cerelog Nobody is perfect  Personne n'est parfait

gone77 · Answer

I completely agree with you, except that with this decoder, it really doesn't seem to be the case... There's documentation online on the Sagem website, they say in it that it should update when coming out of standby... But I've tried several times, it doesn't seem to update.  Once it got stuck (the time doesn't move), I couldn't get it out of standby via the remote or through the buttons on the front, maybe it was updating, but it lasted more than 20 minutes without changing so well... I don't know what to do...  The version I have seems to be: Vx1.0.8.HDFR and the updateID: 00604C.A1.01.0108  I bought it from Boulanger, I find it shameful to sell products with firmware that's been outdated for several months. With no documentation inside, it looks like a returned item that they resell... If tomorrow the update hasn't been done automatically, I'm going back to the store and I'm going to make a scene (I got it in exchange for an essential decoder that wasn't working well either...).

cerelog · Answer

It is true that many devices are not up to date at the time of purchase and people do not know or are not aware of how to update them   Ask those around you about the word firmware and you will see  See this comment  https://www.amazon.fr/product-reviews/B000XV8D8M/ref=dp_top_cm_cr_acr_txt?ie=UTF8&showViewpoints=1   -- Cerelog Nobody is perfect  Personne n'est parfait

gone77 · Answer

Thank you for your response :)  I am not going to wait 2 weeks for an update to be decided. I am going back to the store.  ++

patdesal · Answer

Monday, I will call Sagem's customer service for more information, and if the answer doesn't satisfy me, I will return the device, but I don't know which one to take as a replacement because good options seem to be rare.

cerelog · Answer

BRING IT BACK FOR REIMBURSEMENT  DO YOU RECEIVE TNT AT YOUR HOME? -- Cerelog Nobody is perfect  Personne n'est parfait

kurgan · Answer

I have the same problem, no sound on TF1 HD, France 2 HD, and M6 HD
However, I have sound on ARTE HD.
Everything was working fine on my TV until 3 or 4 days ago.
For your information, Sharp LCD TV, Mont Pilat TV transmitter.

kisskool · Answer

Good evening, the HD TNT is broadcast in Dolby, and to gain image bandwidth, they have removed a sound channel, and the non-Dolby compatible TNT decoders no longer have sound. We have to wait for TF1, FR2, and M6 to decide to update their frequency.

Jcsamalens · Answer

I've been having the same problem for a few days!
My decoder wouldn't automatically set HD to 16/9 (even though SD was set automatically, go figure why?)....
Now, there's no sound, despite trying all the settings and reprogramming the channels...

I'm calling SAGEM tomorrow morning to try to get some explanations.

Jcsamalens · Answer

I add, for information: http://www.ath-tnt.org/doc/Calendrier%20téléchargement%20du%2025%20mai%202009.pdf  To my knowledge, my decoder has NEVER been updated even though I've had it for a year and a half!

patdesal · Answer

For the calendar, I don't know if my demodulator is on the list; it's a Sagem IDT 81 I'll call them tomorrow to find out more and I'll let you know afterwards.

Jcsamalens · Answer

Hello patdesal.

Normally, there should be an update made by the terrestrial broadcaster, but from what I understand, no one is receiving this update...

So, tomorrow morning, I will contact the customer service of SAGEM COMMUNICATIONS to get more information about this issue and this update.

patdesal · Answer

Hi, here is the non-premium number: 0170480483. They gave it to me at Sagem on Saturday morning.

patdesal · Answer

I called Sagem at noon. They say they are aware of the problem and that we need to wait for the next update, but they didn't give a date because they are waiting for authorization. I hope it will be quick.

Jcsamalens · Answer

Hello. I also contacted customer service, who told me the same thing. I was given an average deadline of 7 to 15 days...

patdesal · Answer

last info. We have to wait until early July. We'll see.

patdesal · Answer

yes, they are exaggerating

Jcsamalens · Answer

I contacted them again... They don't provide a timeline... It's a bit scandalous!!  Do you also have to readjust the image format on HD channels, which doesn't automatically switch to 16/9?

patdesal · Answer

The HD channels I always have in full screen, so that doesn’t pose me any problems on that side. I just have an issue with the sound. I would have liked to be able to program the decoder for scheduled recordings. However, I can record the HD channels through the SCART cable with sound but in SD format. It's better than nothing.

patdesal · Answer

Here is a site where they discuss the issue of his DD+ http://www.tvnthd.com/forum-hd/viewtopic.php?f=5&t=64&st=0&sk=t&sd=a&start=50

moris · Answer

Hi, I just acquired this HD TNT adapter as well... the sound on the HD channels (except for Arte) doesn't work... nothing to do.  Has anyone solved this issue? Thank you.

patdesal · Answer

We need to check for an update of the device by calling customer service. Unfortunately, we have no choice.

Jcsamalens · Answer

Patdesal: Do we need to send them the decoder by parcel? I didn't understand your whole message...

Mdu01 · Answer

Hello,  yes, since June 1, 2009, the reception standard for sound (audio) of HD DTT has changed. In HD   you have a SAGEM ITD HD decoder whose software vx 1-0-8 HD.FR is obsolete.  indeed, it cannot be updated via broadcast.  the new version of the software to receive  Dolby Digital + (AC3) HD sound is vx 1-3-10   problem: if your device is under warranty, you need to return it to the seller, explaining that they could not be unaware of the problem as a professional. They must replace it with a DTT decoder compatible with the new reception standard. This change in standards has been planned for a long time.  contact SAGEM customer service at 01 70 48 04 83, who will confirm this issue.   normally, this shouldn't be a problem, since an HD DTT decoder should provide excellent image and sound quality.

Mdu01 · Answer

Hello,  I had left a message before going on vacation. I'm providing the necessary explanation again.  Regarding the SAGEM ITD 81 HD decoder, there is a software version incompatibility (vx 1-0-8) following the change in the audio reception standard to Dolby Digital+ since June 1, 2009.  You need to install version vx 1-3-10 Dolby Digital+ (AC3) or even a more recent version that might have been released since then. THIS CAN ONLY BE DONE AT THE SAGEM FACTORY.  - at your expense if the warranty has expired, or at Sagem's expense under warranty (which is my case).  Your dealer must take the necessary steps, as they are surely aware of this. Here is the contact for Sagem Customer Service DINAN (22) Tel 02 96 85 67 84. Remember to note the serial number of the device, which will determine the software version onboard.  Decoders of any recent technology brand perform a correct update without issue.  I hope I have answered clearly. Mdu01

mk2power · Answer

Hello,
I bought my ITD81HD at the end of May, and it did an automatic update when exiting standby a few days after purchase.
But there's still very low sound on TF1HD, France 2HD ... all HD channels except ARTE HD, where it's correct.
Otherwise, all sound levels have to be at maximum, both the level of the decoder and that of the television, to hear anything.
Note also that no sound comes out of the RCA outputs located at the back, except for ARTE HD.
Apparently, the problems with very low volume and the RCA audio output are due to the AC3 format.
Just to clarify: the decoder is connected to a Samsung LCD via HDMI, my firmware version is 1.3.18HD.
Come on, SAGEM team, find a way to solve this problem so that we can use your products.
Your lack of responsiveness and apparent laxity (as seen from all these messages on this post) do not encourage us to buy French products, what a pity...
In the meantime, good luck to all the buyers of this product...
Cheers.

pascal37 · Answer

Hello everyone, I just picked up my Sagem decoder from my distributor's service center.  I plugged it in and...... it's working perfectly: finally HD sound, normal amplitude and quality sound, a nice picture, and a completely changed interface; even the full-screen adjustment is done automatically!  Thank you Sagem.... but it was so long and laborious; fortunately, I was still under warranty.  So, if you don't have sound with an ID 81 HD, there's only one solution: send it back to Sagem! Good luck.

bogobogo · Answer

For the owners of an Avermedia product (I have the volr black usb), they haven't updated the software and driver yet. Still no sound on HD channels (except ARTE) with AverTV version 6.0.18, driver 1.0.0.26.
I just sent a request on their US site.
We'll try with W7.

Hi.

R13 · Answer

Putting channel 8 (Direct 8) on standby is nonsense, send it to Sagem because updates are done every 3 months or even more, so...

erictaîjitsu · Answer

Hello everyone, same here, no sound on HD except for Arte!! At Boulanger, they don't know anything!!!! It annoys me, they sell products and then you're on your own!!! Apparently, it's a multiplex channel R5 issue!!! But how can we know when we can receive this damn multiplex!!! If anyone knows more, please let me know so I can inform my store!!! Eric

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