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Small issue with ACDsee

melc -  
 nico31 -
Hello,
I am using ACDSee 4.0 and I had no problems with it until one day, out of the blue (to my knowledge), a bug appeared. When I start the ACDSee explorer, the software opens and after a second or two it closes; only an icon remains in the toolbar, but I don't have time to click on it before it disappears too. I can still view the photos using the viewer, which works fine. I don't know what to do, can you please help me?

18 answers

  3.
    ghis30 Posted messages 211 Status Member 17
     
    Reinstalling it should make it work.
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  4. gbinforme
     
    Good evening

    "IrfanView, which is the equivalent in freeware"

    not quite, the features may be similar,
    but definitely not equivalent!

    "When I start the ACDSee explorer"

    I don’t quite understand the difference with the viewer,
    because using this software, version 4.01, the viewer is for me,
    integrated into the explorer.
    maybe you could clarify this issue.

    if you can't find the correct functioning,
    it might just require reinstalling the software.

    always zen
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  6. melc
     
    The first thing I tried was, of course, to reinstall it, but it doesn't work either. When I double-click on a photo in the explorer, the photo appears larger; it's the viewer, and there's a browse button to return to the explorer.
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  7. gbinforme Posted messages 14930 Registration date   Status Contributor Last intervention   4 744
     
    Good evening

    I do understand your problem better indeed.

    If you double-click on your photo in full screen,
    instead of using the browse button,
    don't you return to ACDSee?

    Always zen
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  8. melc
     
    Not when I click on the ACDSee icon to launch the software, it opens and then immediately closes, but if I click on a photo without going through the explorer, I can view my photo normally. However, if I want to return to the explorer, it closes.
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  9. melc
     
    Please help me because my problem is very annoying.
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  11. gbinforme Posted messages 14930 Registration date   Status Contributor Last intervention   4 744
     
    Good evening

    version 7 is useless for repairs and it is paid!

    manifestly there is a compatibility issue
    between "explorer" and "acdsee"

    I am trying to see where the problem lies
    but I have not discovered it yet...

    always zen
    0
  12. melc
     
    Thank you, Zen, it's nice of you to help me. I hope you will find something too. I'm looking on my side, but my searches are not fruitful.
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  15. melc
     
    I'm sorry to hear that you're feeling this way. It's really important to talk to someone who can help you.
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  16. gbinforme Posted messages 14930 Registration date   Status Contributor Last intervention   4 744
     
    Hello

    Sorry for the delay, which is always too long when you’re waiting!

    In the end, I think the ACDSee photo database must have a problem.

    Also, you should choose:
    tools menu
    then options
    then the miscellaneous tab
    then image bank and change the affected file.

    Hoping I saw it correctly...

    On another note, you can search in Explorer
    for all "thumbs" files and delete them.

    Stay calm.
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  17. melc
     
    gbinforme thank you for your help but I haven't made any progress since you told me to replace the file in the image bank. I'm willing to do it, but what should I put in place since the only compatible file on my hard drive is the one I need to change? Then I looked for the thumbs files and I couldn't find any related to ACDSee; where are they?
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  18. gbinforme Posted messages 14930 Registration date   Status Contributor Last intervention   4 744
     
    Hello

    after the choices I described to you,
    tools menu
    then options
    then miscellaneous tab
    then image bank and change the relevant file,

    you just need to click on the icon,
    and give it a different name.

    this file is only used to save thumbnails
    and it can be quite annoying in some cases
    because when you edit an image it continues
    to show you the original version as a thumbnail.

    always zen
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    1. melc
       
      THANK YOU THANK YOU and again THANK YOU
      it works, I just had to rename the file and it created another one and it really worked, well done and thank you.
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      1. gbinforme Posted messages 14930 Registration date   Status Contributor Last intervention   4 744 > melc
         
        Good evening

        You can delete the old one as it is no longer coherent
        and it will not serve any purpose to keep it.

        I’m sorry it took me a while to find it,
        but I’m really happy to have been of help.

        Sincerely, ...until next time!


        Always zen
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  19. nico31
     
    Hi,
    if there are videos in the opening folder of your ACDSee (notably DivX), it might do exactly what you’re saying.
    In any case, it crashes like that if there are any.
    See you later!
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