Small issue with ACDsee

Hello,
I am using ACDSee 4.0 and I had no problems with it until one day, out of the blue (to my knowledge), a bug appeared. When I start the ACDSee explorer, the software opens and after a second or two it closes; only an icon remains in the toolbar, but I don't have time to click on it before it disappears too. I can still view the photos using the viewer, which works fine. I don't know what to do, can you please help me?

18 answers

  1. Reinstalling it should make it work.
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    1. Good evening

      "IrfanView, which is the equivalent in freeware"

      not quite, the features may be similar,
      but definitely not equivalent!

      "When I start the ACDSee explorer"

      I don’t quite understand the difference with the viewer,
      because using this software, version 4.01, the viewer is for me,
      integrated into the explorer.
      maybe you could clarify this issue.

      if you can't find the correct functioning,
      it might just require reinstalling the software.

      always zen
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      1. The first thing I tried was, of course, to reinstall it, but it doesn't work either. When I double-click on a photo in the explorer, the photo appears larger; it's the viewer, and there's a browse button to return to the explorer.
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        1. Contributor
          Good evening

          I do understand your problem better indeed.

          If you double-click on your photo in full screen,
          instead of using the browse button,
          don't you return to ACDSee?

          Always zen
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          1. Not when I click on the ACDSee icon to launch the software, it opens and then immediately closes, but if I click on a photo without going through the explorer, I can view my photo normally. However, if I want to return to the explorer, it closes.
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            1. Please help me because my problem is very annoying.
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              1. Contributor
                Good evening

                version 7 is useless for repairs and it is paid!

                manifestly there is a compatibility issue
                between "explorer" and "acdsee"

                I am trying to see where the problem lies
                but I have not discovered it yet...

                always zen
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                1. Thank you, Zen, it's nice of you to help me. I hope you will find something too. I'm looking on my side, but my searches are not fruitful.
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                  1. So no one finds??? Well, I'll keep looking.
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                    1. I'm sorry to hear that you're feeling this way. It's really important to talk to someone who can help you.
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                      1. Contributor
                        Hello

                        Sorry for the delay, which is always too long when you’re waiting!

                        In the end, I think the ACDSee photo database must have a problem.

                        Also, you should choose:
                        tools menu
                        then options
                        then the miscellaneous tab
                        then image bank and change the affected file.

                        Hoping I saw it correctly...

                        On another note, you can search in Explorer
                        for all "thumbs" files and delete them.

                        Stay calm.
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                        1. gbinforme thank you for your help but I haven't made any progress since you told me to replace the file in the image bank. I'm willing to do it, but what should I put in place since the only compatible file on my hard drive is the one I need to change? Then I looked for the thumbs files and I couldn't find any related to ACDSee; where are they?
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                          1. Contributor
                            Hello

                            after the choices I described to you,
                            tools menu
                            then options
                            then miscellaneous tab
                            then image bank and change the relevant file,

                            you just need to click on the icon,
                            and give it a different name.

                            this file is only used to save thumbnails
                            and it can be quite annoying in some cases
                            because when you edit an image it continues
                            to show you the original version as a thumbnail.

                            always zen
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                            1. THANK YOU THANK YOU and again THANK YOU
                              it works, I just had to rename the file and it created another one and it really worked, well done and thank you.
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                            2. Contributor
                              @melcGood evening

                              You can delete the old one as it is no longer coherent
                              and it will not serve any purpose to keep it.

                              I’m sorry it took me a while to find it,
                              but I’m really happy to have been of help.

                              Sincerely, ...until next time!

                              Always zen
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                          2. Hi,
                            if there are videos in the opening folder of your ACDSee (notably DivX), it might do exactly what you’re saying.
                            In any case, it crashes like that if there are any.
                            See you later!
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