Billing for unconnected phone numbers

Question

Hello,

As a mobile phone subscriber with Bouygues, I just received my bill with the number 3214 charged for half an hour for an amount of nearly 20.00 euros, even though my husband never used that number.
What can I do? I called Bouygues and was told that I couldn't do anything since it was from my mobile number.
If you can provide me with advice, I would be grateful.
Kty

Configuration: Windows Vista Internet Explorer 7.0

thierry1955 · Accepted Answer

Saturday, January 30: Bouygues Operator

I bought an iPhone and changed my plan in December (Evasio)

At 7:57 PM, I call a friend who is supposed to inform me about a procedure: the conversation lasts 11 minutes

At the same time, in the middle of the conversation, I receive a call that I take for an advertisement which interrupts the call with my friend. I manage to cut off the intrusive voice.

This morning in my usage tracking: off-plan call of 22 euros 70, an amount I am going to contest.

But where it becomes much more annoying is that on my iPhone in the usage tracking, I have:
7:57 PM 3214 mobile CALL MADE
7:57 PM 06 XX XX XX XX CALL RECEIVED

Curious error since
1) The two calls did not start at the same time (I called before being disturbed by the 3214)
2) The communication with the 3214 could not have lasted 30 minutes but at most 30 seconds
3) The indication of the calls does not match reality: I received a call from 3214 while I was calling my friend and not the other way around.
I will call 614 tomorrow.
I took a picture of the screens on the phone
I had people at home
The person I was calling can attest to the time of the call I MADE

zoulou33 · Answer

Hello
Are you sure about not using this number? You know, the weather, horoscopes, dating, or text messages that make you believe in a scam but never arrive, and so on can use or might use this number. To be more certain later on, switch to detailed billing, which costs absolutely nothing. Proof is that I have it too, and I'm with Bouygues Telecom just like you, so there you go.

chris060606 · Answer

Hello,

I just had the same issue with my invoice from March at Bouygues.
Number 3214 billed 15 euros even though I never dialed it and I don't use any phone services.
I called customer service and they said they didn't recognize this number... I still asked them to note my call and in case it happens again, to launch an investigation.
In the meantime, I paid...

chris060606 · Answer

Kty, wouldn't you have made a request to unlock your phone through Bouygues' service? If that's the case, it's far from acceptable since it's a service due after 6 months.

fireman16 · Answer

Me too!!!!! 25 euros in overcharges!!!! because of a 30-minute 3214 call that I never made, Bouygues just sent me packing while being rude!!!

Please advise me!

P.S.: Any useless advice, comments, or cheap morals, keep them to yourself, only respond if you can help me, thank you.

Ayache · Answer

Same goes for me. I've just noticed a charge of 30 minutes of communication on 3214.
I've never used this number. Moreover, the services it leads to have little interest for me. That is to say, football, television, star academy, sports, astrology....
Is this an error in their system?
Is this a fraudulent use of my line through some kind of pirate system?
Or worse—I can hardly believe it—a desire on their part to squeeze more money out of us?
The future will tell.

famille29 · Answer

Hello,

strange, strange... Today I discovered on my FT bill the amount of 11.58 euros charged for dialing 3214 - even though I do not use my landline to make calls, only to receive them (or when the box is down)!
Okay, I have two small grandchildren who could have dialed the number by mistake while fiddling around, but I find this coincidence unsettling...
Keep me updated on the progress of the matter!

NF

bigfish · Answer

Hello, I also received my new phone and during the day I checked my Bouygues account and saw a €20 charge outside of my plan, even though I never dialed 3214. I called and they didn’t recognize that number and asked me to submit a request when I receive my bill. If anyone has managed to get a refund, please let me know.

stella · Answer

Hello,

I am also subscribed to Bouygues, and on my bill, there is the number 3214, which I have never dialed, along with a call at 5:24 PM for 30 minutes and a call at 5:25 PM for 29 minutes. They are refunding me for the shortest call. I don't know where this number comes from?

stella · Answer

Hello,

I just spoke to Bouygues on the phone and I had the same problem, 3214 appears in my detailed bill for 50 euros.
I told them that there were other people who experienced this. They told me to contact them again to file a complaint at 614, so don't hesitate to call them!!!

terrail63 · Answer

Hello, I have the same problem with the 3214, 11 euros even though I have never called this number.  Best regards

Sylvie · Answer

Hello,
Today, I just checked my Bouygues bill and I have the same problem as you: a call made to 3214 that I never made. I just spoke to a Bouygues Tel advisor who tells me that the call was indeed made from my mobile, but that’s impossible because I left it at home that day!! I looked through my "contacts" on my phone and yes, I found this phone number in the Leisure contact. Thanks to thierry1955. I have €22.09 in overages, and I will have to pay it. So I’m going to bother them by sending a strongly worded letter.
If you got reimbursed, please keep me updated. I’m waiting for your responses.
Thanks and see you soon.

dgé · Answer

Same problem, this month an extra charge of €23 for a 30-minute call to the number 3214. Yet I have never dialed this number!!!!!
Coincidentally, it's the month when I didn't exceed my call credit and logically shouldn't have any extra charges!!!
I find this outrageous and I won't let it go!!!!!

Nico · Answer

Same problem but now we have to pay 170 euros!! My husband works and is hardly interested in the phone, no 3214 has been dialed. It's outrageous. I propose to compile a file with the help of consumers and sue Bouygues. Being many is essential.

thierry1955 · Answer

I'm fine as far as I'm concerned. Maybe we could start by contacting the fraud investigation department with all the messages sent?  Happy New Year thierry1955

nico · Answer

I am okay! I want to understand how such a thing can happen when I have never dialed the phone number 3214! And 170 euros and still 30 minutes while my husband didn't even know what 3214 was! It seems important to all readers of this AGIR together site to create an association to take action through Que Choisir to denounce these practices of Bouygues! A site with a paid access must be regulated, and we should join this site knowing the surcharging conditions which does not seem to be the case for this 3214? Does anyone have this information because we deleted this leisure number that was in our contacts on top of everything!! Is there a message before permanently accessing 3214? We need to move and act; it is together that we can achieve this!

caro · Answer

Me too, 23 € more for a 30-minute call to 3214!

hector6566 · Answer

Surprise for me too, 138 euros from a number I didn't even know existed, that's a scam, I'm not going to let this slip, if this isn't theft, I don't know what is.

fernanda · Answer

Hello, I am also a victim of "Bouygues" but I found a text from 28/05/2002 !! on the site francemobiles.com with the title "Bouygues Télécom launches 3214! QED" "The user thus has access to numerous contents such as mobile customization, games, sports, astrology......"
The worst part is, this morning I consulted a Bouygues agency and the manager told me 'I don't know this number'.
It seems urgent to inform Que Choisir or another association.

reznordlm · Answer

Hello,
I have the same problem as you.
I called this number on 01/12 for 11 minutes and 50 seconds, and it cost me a total of 9.99 euros!
I checked my phone and it was made while I was working?
At work, the phone is right in front of me!
It’s quite strange, a charge of 9.99 € is very convenient?
If when I call 614, they tell me they can’t do anything, I will cancel right away.

noumeapunch · Answer

Hello, the same thing happened to me: 30 minutes with 3214 from Bouygues!! After half an hour on the phone with customer service, I managed to get half of the 22 euros for extra charges refunded!! Uggghhh what a hassle!!!!! They drove me crazy!!

is · Answer

Hello everyone. I just discovered the same thing upon receiving my bill.  3214=call.  To say, I realized there was an overbilling during this month's Bouygues (consumption info) and they weren't even able to explain where it came from. On my side, I have a letter to customer service in Noailles planned for tonight.  23.67 euros for the joke.  Like everyone else, I am very angry.  Good luck to all those affected.  I. Samson

alex · Answer

Good evening,  The same thing happened to my friend. Billing of 30 minutes outside the plan with the number 3214 even though she never made this call and couldn't have made it since she didn't even have her phone in hand when it happened. As a result, 25 euros out of plan. We complained to Bouygues telecom customer service but they told us to write to the dispute department. Have you received any responses to your complaints? Is there a group that has formed to claim something? Best regards

boubou56 · Answer

Hello, it seems that Bouygues needs money. I wish you good luck in sorting all this out because it looks very suspicious anyway.

max · Answer

Bonjour, je relance le post car moi j'ai été prélevé de 1,35 euro de hors forfait pour un appel non passé mais reçu. Le numéro est un 0660...... Donc pensant que c'était un ami, j'ai répondu et hop, hors forfait ! Je trouve ça scandaleux !!! J'ai suivi votre méthode pour le 3214 dans le répertoire, moi c'était écrit renvoi et j'ai trouvé ce fameux numéro. Je suis dégoûté totalement.

lamissespana69100 · Answer

I am in the process of taking legal action against Bouygues. On December 31, I received a withdrawal of 450 euros related to my landline bill, but the problem is that I have never bought one, so I don't have a landline -__- and these idiots keep insisting that if calls were made, then I must have called. In reality, the person who took my landline number managed to reach me, and it turns out that this lady subscribed to a plan 10 days prior, so I think they just gave her my phone line!! Furthermore, when this lady checks her bill, she still has another landline number listed, so we don't even know how many people are involved in this story, but Bouygues Telecom will hear from me!!!

fifinou · Answer

Even I have a problem with my bill; there are charges for international SMS and I have never sent international SMS, plus I don't even recognize the numbers on the bill.

Billing for unconnected phone numbers

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