Livebox: incorrect identifier for no reason

Question

Hello,
I have been with Orange for telephony + Internet via Livebox for over a year
without any issues
Yesterday, nothing worked, I couldn't connect to the Internet when I went to the settings at 192.168.1.1
it tells me that my username and password are incorrect. The Livebox is synchronized. I did a reset with no success
When I called 3900, they told me that my username has been blocked and that they are escalating the issue...
Have you experienced this kind of problem?
Thanks in advance

Configuration: Windows XP Internet Explorer 7.0

gizzmo-) · Answer

Hello

type in the bottom left of the search window: cmd
press enter

then in the black window type: ipconfig
press enter
look for your default gateway, that’s the router's address.

http://www.commentcamarche.net/telecharger/telecharger 239 siw#description
install this free and lightweight software, click on SECRETS, check if you have any connection passwords?

.

sevbu · Answer

I'm not on the relevant post for now; I will conduct the tests tonight when I get home.
However, I don't understand the overall logic, as I know my credentials are correct.
Also, what is the purpose of having the address of my router? (I'm not very skilled, sorry!)
Thank you in advance for your clarifications.

Smart91 · Answer

Hello,

Which identifiers are you talking about?
- The ones from Orange for the ADSL connection that are of the type fti/xxxxxx
- or the identifiers that provide access to the configuration interface of the livebox

Smart
--
"If you have no ambitions, you settle at the edge of the fall" (Kundera)

sevbu · Answer

These are my Orange credentials in fti/ that my Livebox no longer recognizes Thank you

Smart91 · Answer

You never know, but go to your Orange client area and double-check the identifier  Smart -- "If you have no ambitions, you settle on the edge of the fall" (Kundera)

sevbu · Answer

Thank you These checks have been done

Smart91 · Answer

I don’t know what to say. However, I have a question: Is the Livebox well synchronized? Do you have internet access via the Livebox?

Smart
--
"If you have no ambitions, you settle at the edge of the fall" (Kundera)

sevbu · Answer

The message she sends me is that she is synchronized but disconnected... I admit, it's original.

Smart91 · Answer

What do you have on the Internet information: What is the status? Do you have a public IP address for this Livebox?  Smart -- "If you have no ambitions, you settle on the edge of the fall" (Kundera)

Naaakre · Answer

Hello,
I'm bringing this topic back up because I'm having the same issue,
out of the blue, nothing works anymore...
I went to the command prompt, as suggested above, and the gateway is indeed the address of my Livebox...

Livebox: incorrect identifier for no reason

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