Damaged or missing driver (code 39) Solved/Closed

Question

Hello,
I am on Windows VISTA and for a few days now I can no longer read DVDs, CDs, nor my USB drive. When I search for a solution, I get the following message: "Windows cannot load the device driver for this hardware. This driver may be corrupted or missing (code 39)." And when I still try to install the driver, the following message appears: "Better driver already installed." Do you have a solution to propose? Thank you in advance.

Configuration: Windows Vista Internet Explorer 7.0

blondin777 · Accepted Answer

Hello everyone.Check if the burner is present in the computer (or PC for Vista). If it is absent, follow this procedure:Start>>right-click on My Computer>>Manage>>Device Manager. Click on the small + in front of the line "CD/DVD-ROM drives". Your drive will appear below. Double-click on it and see if the error refers to code 39. If so, do this:Hold down the Start (or Windows logo) key and press R at the same time.In the window that opens, type REGEDIT and confirm.Click on the small arrow in front of "HKEY LOCAL MACHINE". A small list will unfold. Click on the small arrow in front of "System" and so forth to reach this line:HKLMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}Just left-click on the bold number above. Values will appear on the right side.Check if there are any values called lowerfilter and upperfilter. If so, right-click on these values and delete them.Restart the PC.The drive should now work again.--Knowledge is only wealth if it is shared

tribun · Answer

Hello  If you have restore points, before your issue,  try a system restore!

lafouine62 · Answer

Hi I recently had a problem with my son's phone, it's actually a software you downloaded that conflicts with the reader, what is the brand of your PC? If it's an Acer I might have the fix @+

loulou · Answer

I have already tried but without any result on this issue...

loulou · Answer

I have an HP Pavilion t3707.

loulou · Answer

I have an HP Pavilion t3707.

lafouine62 · Answer

Is it still under warranty? If so, you can call technical support and explain the problem; they will send you a fix.

loulou · Answer

I think that's what I'm going to do, it will prevent me from overthinking... thank you.

lafouine62 · Answer

The correction will be sent to you by email in the following half hour.

lafouine62 · Answer

Yes, it was on an Acer laptop and being under warranty, I called Acer's technical support who immediately told me that a software had been downloaded which was conflicting with the CD/DVD drive. They then sent me the fix by email along with the steps to follow, and everything started working again (I still have the patch, but it's for an Acer running Vista, so I don't know if it will work for you).

medal of homer · Answer

Bonjour, je ne vois pas où il faut aller après le système. Où doit-il aller, s'il vous plaît ? Merci.

medal of homer · Answer

Ça y est, j'ai trouvé.

blondin777 · Answer

Is it good? Does the manipulation work?  --  Knowledge is only wealth if it is shared

medal of homer · Answer

Yes, thank you very much.

blondin777 · Answer

Cool.  See you later --  Knowledge is only wealth when it is shared

kaiphren · Answer

Hello, since yesterday I can't read CDs or audio files anymore, I have a hardware conflict, I'm on Windows XP, help me! Thank you

rocc62 · Answer

Hi, it works on Acer m1641 whose CD/DVD drive was no longer working (code 39), thanks a lot!

mechanism · Answer

super, a big thank you, it works perfectly, I recovered my readers, phew, we escaped the reinstall.

absolution · Answer

I have the code 39 issue. I tried the "regedit" technique already, and there were several files named "4D36E965-E325-11CE-BFC1-08002BE10318." I deleted all the lowerfilters and upperfilters, restarted, and my problem remains. My computer still doesn't recognize my CD drive. What should I do?!!!!

chris57 · Answer

to specify the registry keys story

concerning me I had a problem with my sound card, I had deleted the lowerfilter and upperfilter in the first key "4D36E965-E325-11CE-BFC1-08002BE10318" it didn't work because this key did not correspond to my sound card, there are several keys "4D36E965-E325-11CE-BFC1-08002BE10318", you need to go to each key and look to the right in the "default" file which shows what this key corresponds to, for me it's the modem so it has nothing to do with it, the sound card was in the 5th key.

c bon le cochon · Answer

J'ai eu le même problème et ta solution est géniale, je te remercie beaucoup.

heureka · Answer

That's great, it worked!!! Thank you so much!!! :)

Koelle · Answer

Should we remove the other upperfilters? Personally, I did as you said and nothing works... I am on an e-machines, Windows 7...

galaksy · Answer

More than 3 years later, on Windows 7, I can confirm: this solution works great!  Thanks again for sharing this info :)

Damaged or missing driver (code 39)

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