Snapchat score problem.
SolvedHello, when I send snaps to my boyfriend and check his score, his score doesn't increase (even though he has opened them). However, I only see his score increase when he sends me a snap. Is this normal or is it a bug in the app?
Configuration: iPhone / Safari 13.1.2
16 answers
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Argoto09It’s a Snap update that allows you to spy more on whether the person is online or not; normally, the score changes when the person puts a Snap in their story.
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SissiGood evening! I often have the same problem, but I was able to solve it by reinstalling the Snapchat app.
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Askip@LilieAre you talking about Memories (photos and videos saved from the Snap app)? In that case, no, you won't lose them.
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AskipSame issue for months and until today the problem is still not resolved even after uninstalling and reinstalling snap... It's really strange -_-
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Nadia150Hello, has anyone found a solution to this problem??
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Bastien2001I've been experiencing the same thing for about 2 months now; it's my best friend's snap score that hasn't changed for 2 weeks. Otherwise, sometimes it lasts for a few days.
I also have another bug that happens with quite a few people. When I send a snap, a chat, or a red or purple snap, and then I come back 20 minutes or more later, as soon as I open the app, it shows me: opened just now. To all my friends who have already opened my snap without replying, and when I reply to them they tell me they opened it a long time ago... It's not practical for seeing when a friend has opened the snap...
And it also happens with my same friend, but that more rarely; it shows me: ... is typing. And he never sends the snap. And when I ask him, he tells me he never wrote anything ✍️....
Personally, I've been experiencing all of this since the last update.-
MrTqtWell, I have a pretty similar bug, which is that when I send video or photo snaps, especially in groups, a few minutes later I see the "opened" logo, and when I go to the group chat, it shows that no one has opened it..????
Another small bug that happens less often is that sometimes messages and snaps don’t send, even though the chat says everything's fine; I have to log out and log back in to realize that the message hasn’t been sent... -
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lbrkt@Andreayou’re not the only one, I don’t understand anything about all these bugs anymore
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Bastien2001@lbrktLittle update, it had been more than a month, maybe 2, since my friend had 25612 points and since today he has finally gone up to 28909 (he doesn't do many snaps), but that means that even if his score wasn't changing, he was still stuck in one place, well here for me after 2 months it's good, however the second bug: opened just now (while it's been open for longer, it's still not fixed)
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nadia150Hello, have you found a solution?
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na.naI think there has been a new update, saying that you can no longer see people's scores increase... I just created a new Snap account, and my score is stuck at 0 =D
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Nadia150Good evening Lilouch (the author of this topic), have you found a solution please?
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nadia150Hello, so no one has found a solution? Did the snap support get back to you?
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nadia150@Leo.gaubyHello, has the snap support replied to you? Please tell us what they said?
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MrTqt@nadia150They respond by saying that they are aware and that they have been working on this issue for months.
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nadia150@MrTqtThank you, for months!!! They’ve been working on it! They’re messing with us, yes.
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Trixxstill nothing for me...
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Kroline77Same issue. I hope the next update will fix the problem, but I have little hope since there have been 2 updates since the issue arose...
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MrTqt@TrixxHello, no it's nothing, I've already tried the new updates, going back to an older version, nothing works.
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Nadia150@MrTqtHello, I've tried everything, nothing works. I even tried with another IP address and another account, added my friends to see if it works, but NOTHING. Now we have to harass Snap support for them to answer us and give us explanations or what is the deal!!
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Trixx@Nadia150Oh, but they're taking it too far. I have a friend who has the same phone as me, and she has no issues with it at all. :(
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MrTqt@TrixxThere’s nothing to do, the support does nothing, I’ve tried everything and nothing works, I’ve given up, it’s been exactly one month since the score of my best friends has increased. I’ve lost all hope in this application.
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YkzHey, I have the exact same problem... we send each other snaps but his score hasn't increased at all for a few weeks... it's super mega annoying!!!
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TomSI have the solution for the Snap score lol I had this problem with 3 friends and I found out by chance that they had deleted our Snap conversation, don't ask me why but it's because of that lol. So to fix your issue, you simply need to delete their conversation too and wait for these friends to send you a Snap, and after 2 or 3 days the problem will be solved ???? the Snap score of my 3 friends came back ????
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Trixx@MrTqta little well-placed joke ahahahah
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Nadia150@MrTqtHi, so did you try Toms' trick? Did it work or not?
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nadia150@MrTqtI don't want to delete conversations I've had for over 2 years, there are no other solutions here! Please tell me if you've tested it. Have a nice evening and enjoy your mojito lol.
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alexHello, the snap score is going up!!!!!
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nadia150Hello everyone, finally my friends' score is working again, I didn't do anything at all maybe the support fixed the problem, I'm waiting for your testimonies people..
Have a good evening-
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nadia150@MrTqtFor me, by some miracle, everything fell into place; it just happened by itself, I didn't do anything at all.
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LilouchGood evening everyone, after 5 months of waiting, my friends' scores are finally working again. Thank you all for your help, and I hope for you that the problem has also been resolved.
Have a good evening!