View original (French)

Canal+ remote control

martel16 -  
Hello,
I have a Canal+/Canal Sat decoder, and everything was fine for the past few years. I bought a Sony HD television two years ago, and it was still working. Recently, however, the remote control stopped functioning. It happened gradually, with increasing difficulties changing channels and accessing menus... I replaced the batteries, disassembled and reassembled it, but nothing worked. I replaced it with a new one with new batteries, and it still doesn't work, not even with the TV turned off; the decoder doesn't respond. It's impossible to change the channel or access the menus. The decoder works if I change the channels using the manual buttons.
I don't understand anything.
Can someone help me?
Thank you

Configuration: Windows 7 / Internet Explorer 7.0

3 answers

  1. Anonymous user
    Hello, is your Canalsat decoder on lease?
    If so: request the replacement of the remote control: Canalsat will send you a new one.
    11
    1. cheval
      Yes, my decoder is rented, but I had to buy the remote control after calling customer service. They did not offer me a free replacement. This one is therefore new. So it doesn't come from the remote control, apparently.
      Sincerely
      0
    2. Anonymous user
      Decoder cube? If so, adjust the display to a lower setting.
      Is the decoder display affected by a light source or a video transmitter?

      Demand a replacement decoder; your terminal must be provided in perfect working condition in exchange for the rental + subscription payment.
      0
    3. cheval
      Good evening,
      the decoder is of the syster+ type, for Canal+/TNT/Canalsat, changed in 2008. I don't have a video transmitter. It is located above the TV on a shelf; I don't see any light sources that could disturb it.
      I will request the replacement as you suggested. It will be simpler. Although there are fewer and fewer Canal distributors.
      Thank you
      0
    4. Anonymous user
      Contact the Canal customer service, they should take care of everything and your new decoder should be with you within 24/48 hours maximum.
      0
    5. cheval
      Thank you,
      I just did it and they confirm the delivery of the new decoder indeed within 48 hours. On the other hand, they are refunding me for the subscription, the unnecessary purchase of the new remote control.

      Best regards
      0