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Printing issue

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veritas31 -  

Hello,

I still have my issue with printing my documents.

When I start the print job, the document appears in the list of documents sent to my printer and then disappears, so there's nothing to print.

I have two computers; it works very well on one, but not on the other. My printer is a HP Envy Inspire series 7200 connected via USB cable, and the configuration is the same for both.

What should I do? Your help would be appreciated. Thank you.

4 answers

  2. veritas31 Author

    Hello,

    I followed your procedure and solved the problem. Thank you for your help.

    1.  kaneagle Moderator

      Hello @veritas31 StatusMember
       
      Download and install --> Revo Uninstaller
      Run it as administrator
      Uninstall all products from the HP printer
      Follow the tutorial carefully to uninstall everything properly, including the leftover folders and keys.
      For the residue scan, check --> advanced mode
      Restart the PC.
       
      Download this driver --> ENVY Inspire Series 7200e
      Disconnect the USB cable from the PC
      Turn on the printer
      Launch the driver
      Connect the cable to the PC as soon as prompted.