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Printing issue

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veritas31 Posted messages 100 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   -

Hello,

I still have my issue with printing my documents.

When I start the print job, the document appears in the list of documents sent to my printer and then disappears, so there's nothing to print.

I have two computers; it works very well on one, but not on the other. My printer is a HP Envy Inspire series 7200 connected via USB cable, and the configuration is the same for both.

What should I do? Your help would be appreciated. Thank you.

4 answers

  2.
    kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Hello @veritas31 StatusMember
     
    Download and install --> Revo Uninstaller
    Run it as administrator
    Uninstall all products from the HP printer
    Follow the tutorial carefully to uninstall everything properly, including the leftover folders and keys.
    For the residue scan, check --> advanced mode
    Restart the PC.
     
    Download this driver --> ENVY Inspire Series 7200e
    Disconnect the USB cable from the PC
    Turn on the printer
    Launch the driver
    Connect the cable to the PC as soon as prompted.

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  3. veritas31 Posted messages 100 Registration date   Status Member Last intervention   4
     

    Hello,

    I followed your procedure and solved the problem. Thank you for your help.

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  4. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    You're welcome.
    Have a nice day.

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