log in to my account.neuf.fr Solved

Question

Hello,
Unfortunately, I realize that I am not the only one struggling to access my account with Neuf.
It has been over a month that I have been trying in vain after calling multiple times and always speaking with people who say they will take care of it, I can say that I am very disappointed with this service and the only thing we have left now is to bash them as much as possible, because I will not do any advertising. Maybe they will read this feedback, that’s what I hope;

Configuration: Windows Vista Internet Explorer 7.0

meo · Accepted Answer

Honestly... you just need to go to the SFR Neuf website... click on customer space or my account... To create it for the first time (there's a line to create my account or new account)
fill in the requested fields... phone number, customer reference and choose a personal password...
Honestly! There's nothing complicated. Just call them in case you've lost your password or entered a wrong email address...
And to receive invoices (even though we can print them online), I believe it's an option for an additional 3 or 5 euros to be requested from customer service.

henri · Answer

You're lucky... For me, it's been months that I can't access my account. I'm fed up. For my orders and emails, I've gone back to AOL, but getting my account back is another problem. I'm throwing in the towel, I'm waiting???????????????????

bisore · Answer

To access your account with Internet Explorer or Firefox, there is a bug  you need to use Chrome, and in that case, it works.

soleil · Answer

Since the merger with SFR, I have accumulated all kinds of troubles and it still isn't stopping; great slowness or even difficulty opening the messaging service, loss of addresses, loss of messages, and to top it all off, an inability to access my account. Currently, no bill verification is possible and this is outrageous because payments are made automatically without any way to control them. I am at my wit's end! Unfortunately, I am not the only one..... if all the unhappy customers leave, perhaps SFR will finally react.

titone · Answer

I also have the same issues!!!!!!!

And this ever since "Neuf" became SFR!!!!!!!

Before, I never had any problems! I even recommended Neuf to friends!

Now it's a disaster, there’s always something going wrong!!!!!!!

I'm really fed up!!!!!!!

When is all this going to get sorted out?????!!!!!!!

Personally, I'm really starting to think that I'm gonna end up going to Orange, they might be more expensive but maybe that's for a reason!

Or leave SFR, and come back later, and that way I won't be an old customer of Neuf anymore!
And so, a new subscriber to SFR!
Who knows, it might work better after that!!!!!!!!!!

chris09120 · Answer

I also can't access either my account or my messaging. After 30/45 minutes, the SFR technician said the problem was with our computer... I'm going to check the offers from other providers.

ben · Answer

Same here, for a month now, it's been impossible to connect my account and my messaging from two desktop XP computers, wired, one using Firefox, the other using IE. However, on a laptop, using Wi-Fi, no problem. 4 calls to 1077, they don't care. By email: not better.
SFR is a mess, a big company that doesn't have the technical means for its ambitions. Next step: cancellation!!!!

nadine · Answer

I have the exact same problem as you and don't know how to solve it?????????????????????????? If you received a solution, please help me!

rimka · Answer

Hello, I also have major problems with Neuf Box. I found myself with a bill of over 400 euros in arrears even though they have my bank account details for direct debit, and the only response I received was to pay this bill while I am not at fault. I was treated like a thief even though the error comes from their accounting management. I called several times since January, and each time I was told it would be sorted out until my connection was cut off at the end of March. I had to pay my bill because I cannot cancel my line before settling, of course, the arrears of their screw-ups. I am outraged and I am leaving Neuf Box with great pleasure because I have only had troubles with them. I have other offers from another provider that are much more interesting and attractive. I plan to take this matter to court, and I am quite pleased about it. I hope the people responsible for this company read my email because they have incompetent and illiterate people managing customer files, and I will make sure to spread the word with solid proof.

fleurette30 · Answer

impossible to access "my account", every time the response is "invalid password". Thank you for your reply.

CALINA · Answer

Hello, I can't do anything but research, and of course pay large bills. They don't care about anyone, nothing is resolved, just problems. Me, it's even better, I've had my line cut twice with scary balances, and withdrawals from my account without my consent, because they didn't have my bank details, and regarding bills, the amounts are 196€, 225€, 246€, it just keeps increasing. I’M SICK OF SFR, it’s unfair to leave us in this mess, because every time we call, we never speak to the same person, they can't even express themselves, it's shameful. The last time, she was mumbling, impossible to understand. Unlike others, I wasn't told that I had a PC problem; I've changed the modem 5 times in 5 months (this is normal, 1 per month). WHAT DO YOU THINK? And especially, WHAT SHOULD I DO? to be free of all this. We should all come together and start a petition, because it's not normal for them to continue neglecting us. I think the modems are not of good quality, and I'm even afraid of damaging my PC. Thank you for reading, and I hope that things will change. 
...........................CALINA......................CALINA.........................CALINA..................... 
June 11, 2010

antoine · Answer

Après plusieurs tentatives, je ne peux pas consulter mon compte, malgré les renseignements de SFR : comment faire ?

pacon · Answer

we have to keep yelling

Emilie · Answer

Wow, that's crazy, I've never seen anything like it... there are idiots everywhere. I’ve already worked at SFR and it's really something when a client calls you to ask where the start button is?? I wonder: is it a French person??
Honestly, I left after dealing with so many idiots!!!! Why go on the internet when you don't even know what Firefox is!!!!! Really shocking!!!!!

I know SFR => a lot of problems, but still!!!!

Good luck, customer service :s :s :s !!!!!

Marlene · Answer

Oh yes Emilie, I admit, there are clients everywhere who aren’t helped, and I see them every day too!!! (I work in a bank).

However, to say: "he isn't French?", I find that excessive especially when I see the mistakes you make...!! I hope that when you were working at SFR, you didn't talk to your clients like that.

Anyway, that’s not the point, we can say whatever we want about clients, but if they have a problem, it's not their fault, especially when they call back several times! The customer service simply does its job poorly, that’s all! Other than reading a script that they have in front of them...

It’s too easy to say the client doesn’t understand anything, yet in the banking sector, I could... but maybe we should ask ourselves first if we are doing our job well.

Looking at the various comments on this forum, that’s not the case with Neuf/SFR...

Log in to my account.neuf.fr

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