ImagineR Card
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A9stewaf -
A9stewaf -
Hi everyone, I would like to know how to change my ImagineR card when it no longer works, it's completely dead... If someone knows, please let me know ^^
8 réponses
If the card no longer works, you need to request a subscription renewal and then recharge it when you receive the response. If you want to change your card, just go to the station and ask for a file to make a new subscription request, then send the file, and you will receive the response along with your new card and a new card number.
It's a shame, I've been waiting for more than 2 months for them to benevolently reload my Imagine'r card for the year 2010-2011!!
I sent the renewal request along with my student card (I made an urgent request to my business school at the end of August to meet the deadlines so that my pass would be renewed on October 1st).
On October 5th, seeing that my pass was still not reloaded and that no request was being processed, I called the Imagine'r Service.
The advisor simply told me that my file must have gotten lost in their services!
I was appalled!!!
No company would allow itself such a degree of laxity and such a lack of respect for the customer.
Because we must remember that we are customers above all!
Having no other choice, I sent a photocopy of my file and the necessary supporting documents again. All sent by registered mail (to avoid any risk of loss). The mail was received on October 14th.
It is now November 9th and you know what? My file is still untraceable and no update appears on the screen when I call the Service.
This is unacceptable!!!
On top of that, I had to give them the registered mail number so they could supposedly check internally.
A pathetic service, I have nothing else to say.
I am still waiting for a manager to call me back. We'll see when they deem it appropriate to do so.
A user more than annoyed at the incompetence of these people!
I sent the renewal request along with my student card (I made an urgent request to my business school at the end of August to meet the deadlines so that my pass would be renewed on October 1st).
On October 5th, seeing that my pass was still not reloaded and that no request was being processed, I called the Imagine'r Service.
The advisor simply told me that my file must have gotten lost in their services!
I was appalled!!!
No company would allow itself such a degree of laxity and such a lack of respect for the customer.
Because we must remember that we are customers above all!
Having no other choice, I sent a photocopy of my file and the necessary supporting documents again. All sent by registered mail (to avoid any risk of loss). The mail was received on October 14th.
It is now November 9th and you know what? My file is still untraceable and no update appears on the screen when I call the Service.
This is unacceptable!!!
On top of that, I had to give them the registered mail number so they could supposedly check internally.
A pathetic service, I have nothing else to say.
I am still waiting for a manager to call me back. We'll see when they deem it appropriate to do so.
A user more than annoyed at the incompetence of these people!
Hello. A similar problem for my daughter. The request for her new card was incorrectly entered and imagine R created a new file... I have been contacting them regularly since October 15, 2011. They assure me each time that the two files will be merged within 48 hours... In the meantime, I am paying for tickets out of my own pocket...
The customer service of imagine R does not have the tools and processes needed to handle unusual problems. Impossible to speak to a supervisor, of course!
I suppose the call center is overseas and the managers are comfortably insulated from the complaints of "captive users." They don't even call customers back!!!
A shame
The customer service of imagine R does not have the tools and processes needed to handle unusual problems. Impossible to speak to a supervisor, of course!
I suppose the call center is overseas and the managers are comfortably insulated from the complaints of "captive users." They don't even call customers back!!!
A shame
I feel the same way as you! At the beginning of July, I sent in my little file, filled out correctly, without forgetting anything. September, nothing; October, nothing; November... December... And then surprise! I received a lovely letter in my mailbox indicating that they were happy to welcome me among their clients, etc., etc.
Except that in the meantime, I sent a new form, thinking that the old one had "disappeared" somewhere... with an additional field.
In the meantime, I had to pay over 60 euros per month for my travels...
Anyway, I'm very happy too! I'll call them tomorrow to find out how it's going to happen!
Except that in the meantime, I sent a new form, thinking that the old one had "disappeared" somewhere... with an additional field.
In the meantime, I had to pay over 60 euros per month for my travels...
Anyway, I'm very happy too! I'll call them tomorrow to find out how it's going to happen!
Same... I'm contacting 60 million consumers regarding the same issue today. I bought a pass for 62 euros for the month of October because they told me my file had been lost, and in fact, I received my pass two days after the purchase. They refuse to refund, and they haven't responded to my second complaint letter to customer service.
A truly deplorable service, no respect. Distressing.
A truly deplorable service, no respect. Distressing.
It's a shame to have such incompetent people. I sent my form in mid-July to have it ready for the start of the school year, and to this day I still haven't received it. After multiple phone calls where I was given all sorts of answers, I was finally told that they couldn't find my file. I requested a manager due to the inefficiency of my contact person, but of course there isn't one available. I'm going to have to pay for all the tickets at the start of the school year, and they don't care at all. I will report this to an authority.
I resumed my studies this year, I am 24 years old, and I therefore applied for the student Imagine R pass.
After about twenty days, I received a letter saying that the renewal of my card was done (even though I hadn't provided them with any card number or anything else)
The problem is that I do not have an Imagine R card, but a Navigo pass. (the card number matches exactly the number in the letter.
So I went to the train station to follow the update process but I couldn't make it. Similarly at the ticket counter at my station. They don't understand the problem.
I went to the Imagine R agency in Cergy Pontoise and they told me that I had to pay €8 for a lost pass... Yes, a lost pass.
I explained to them that my pass (Navigo) is in my hand, and they told me that Navigo and Imagine R are not the same.
Fine, but they still keep asking me for €8 for the lost pass.
I explained that the last time I had an Imagine R card, I was in high school and I must have been 16 years old. They replied that the pass is valid for 10 years.
Except that in the meantime, my Imagine R contract was terminated (of course since I was no longer a student)
For them, that's not an excuse, I should have kept my pass.
So I got ripped off for €8 again and for them, that's perfectly normal.
So on Saturday, I will change my current zone from 1-5 to 3-5. Too bad for these idiots.
We are cash cows because there is no competition, the service is pathetic, we are not customers but "acquired" for them.
Every evening (and again tonight), I have to deal with delays and I have to stay silent and endure.
And if I’m not happy? well, it’s the same… public service, it seems? of course.
After about twenty days, I received a letter saying that the renewal of my card was done (even though I hadn't provided them with any card number or anything else)
The problem is that I do not have an Imagine R card, but a Navigo pass. (the card number matches exactly the number in the letter.
So I went to the train station to follow the update process but I couldn't make it. Similarly at the ticket counter at my station. They don't understand the problem.
I went to the Imagine R agency in Cergy Pontoise and they told me that I had to pay €8 for a lost pass... Yes, a lost pass.
I explained to them that my pass (Navigo) is in my hand, and they told me that Navigo and Imagine R are not the same.
Fine, but they still keep asking me for €8 for the lost pass.
I explained that the last time I had an Imagine R card, I was in high school and I must have been 16 years old. They replied that the pass is valid for 10 years.
Except that in the meantime, my Imagine R contract was terminated (of course since I was no longer a student)
For them, that's not an excuse, I should have kept my pass.
So I got ripped off for €8 again and for them, that's perfectly normal.
So on Saturday, I will change my current zone from 1-5 to 3-5. Too bad for these idiots.
We are cash cows because there is no competition, the service is pathetic, we are not customers but "acquired" for them.
Every evening (and again tonight), I have to deal with delays and I have to stay silent and endure.
And if I’m not happy? well, it’s the same… public service, it seems? of course.
The best thing is to go to one of the three locations (Porte de Clignancourt, Charonne, or Massy Palaiseau). There, you can have a meeting with a representative from SNCF who can change your card immediately, resolve the issue, or at worst, take your details to send you another one.
It's free or paid, it depends.
It's free or paid, it depends.
Hello, actually I went to Saint Lazare station and they told me it was there, then they will explain to you what to do, you will need to go to a metro counter and ask for a form as well as the envelope in which you will slip your Navigo pass, once filled out you will send your pass and the form, it's impossible for them to exchange it right away, it's a pass specially made at the Navigo agency in the suburbs, I don't remember where, and then you will have to wait I think 1 month... I know it's annoying but there's no choice.
Hello,
info here: http://www.ratp.fr/ and https://www.imagine-r.com/
--
"time heals wounds, scars make them last..."
SYRIA: SYsteme Robotisé Invisible d'Aspect©
info here: http://www.ratp.fr/ and https://www.imagine-r.com/
--
"time heals wounds, scars make them last..."
SYRIA: SYsteme Robotisé Invisible d'Aspect©