Impossible mise àjour des antivirus

Merci d'avoir repondu.

Je ne suis pas très souvent devant l'ordi ces dernieres jours à cause du travail, ce qui explique que je reponds à ton mail très tard!
J'ai essayé d'enlever le par feu windows, mais ça ne fonctionne pas.

Voici le rapport :
Logfile of HijackThis v1.99.1
Scan saved at 19:35:35, on 12.09.2008
Platform: Unknown Windows (WinNT 6.00.1904)
MSIE: Internet Explorer v8.00 (8.00.6001.18241)

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\Active Notifications\tealck.exe
C:\Windows\System32\ThpSrv.exe
C:\Program Files\TOSHIBA\TOSHIBA Rotation Utility\TRot.exe
C:\Program Files\TOSHIBA\TOSHIBA Accelerometer Utilities\TAcelMgr\TAcelMgr.exe
C:\Program Files\TOSHIBA\TOSHIBA Accelerometer Utilities\Shaker\TSkrMain.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Symantec AntiVirus\VPTray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Apache Software Foundation\Apache2.2\bin\ApacheMonitor.exe
C:\Program Files\Google\Google Updater\GoogleUpdater.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\Protector Suite QL\psqltray.exe
C:\Program Files\Windows Mail\WinMail.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Windows\system32\conime.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\AVG\AVG8\avgui.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\explorer.exe
C:\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://www.01net.com/telecharger/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = https://www.01net.com/telecharger/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.bing.com/?toHttps=1&redig=5FC791212101479BAFBE1A679848B1AF
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.01net.com/telecharger/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Aide pour le lien d'Adobe PDF Reader - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O2 - BHO: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\2.1.1119.1736\swg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: AVG Security Toolbar - {A057A204-BACC-4D26-9990-79A187E2698E} - C:\PROGRA~1\AVG\AVG8\AVGTOO~1.DLL
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe"
O4 - HKLM\..\Run: [TOSDCR] %ProgramFiles%\TOSHIBA\PasswordUtility\TOSDCR.exe
O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe
O4 - HKLM\..\Run: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [EdgeDisplay] c:\Program Files\TOSHIBA\Active Notifications\tealck.exe
O4 - HKLM\..\Run: [TosAutLk] C:\Program Files\TOSHIBA\WirelessKeyLogon\TosAutLk.exe -s
O4 - HKLM\..\Run: [ThpSrv] C:\Windows\system32\thpsrv /logon
O4 - HKLM\..\Run: [TRot.exe] %ProgramFiles%\Toshiba\TOSHIBA Rotation Utility\TRot.exe
O4 - HKLM\..\Run: [TAcelMgr] %ProgramFiles%\Toshiba\TOSHIBA Accelerometer Utilities\TAcelMgr\TAcelMgr.exe
O4 - HKLM\..\Run: [TSkrMain] %ProgramFiles%\Toshiba\TOSHIBA Accelerometer Utilities\Shaker\TSkrMain.exe
O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe
O4 - HKLM\..\Run: [PSQLLauncher] "C:\Program Files\Protector Suite QL\launcher.exe" /startup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [topi] C:\Program Files\TOSHIBA\Toshiba Online Product Information\topi.exe -startup
O4 - HKLM\..\Run: [Desktop SMS] C:\Program Files\IDM\Desktop SMS\DesktopSMS.exe /auto
O4 - HKLM\..\Run: [Toshiba Registration] C:\Program Files\Toshiba\Registration\ToshibaRegistration.exe
O4 - HKLM\..\Run: [Symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2] c:\program files\uniblue\registrybooster 2\StartRegistryBooster.exe
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\User\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
O4 - Global Startup: Monitor Apache Servers.lnk = C:\Program Files\Apache Software Foundation\Apache2.2\bin\ApacheMonitor.exe
O4 - Global Startup: Outil de mise à jour Google.lnk = C:\Program Files\Google\Google Updater\GoogleUpdater.exe
O4 - Global Startup: VPN Client.lnk = ?
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Console Java (Sun) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: eBay - {C08CAF1D-C0A3-40D5-9970-06D067EAC017} - http://www.webtip.ch/cgi-bin/toshiba/tracker_url.pl?FR (file missing)
O10 - Unknown file in Winsock LSP: c:\windows\system32\nlaapi.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\napinsp.dll
O11 - Options group: [INTERNATIONAL] International
O13 - Gopher Prefix:
O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://support.norton.com/sp/en/us/home/current/info
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl-esd.sun.com/update/1.6.0/jinstall-6u3-windows-i586-jc.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FFBB3F3B-0A5A-4106-BE53-DFE1E2340CB1} (Contrôleur de DownloadManager) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.1.6.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter hijack: text/xml - {807563E5-5146-11D5-A672-00B0D022E945} - C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE12\MSOXMLMF.DLL
O20 - AppInit_DLLs: avgrsstx.dll
O20 - Winlogon Notify: igfxcui - C:\Windows\SYSTEM32\igfxdev.dll
O20 - Winlogon Notify: psfus - C:\Windows\system32\psqlpwd.dll
O23 - Service: Apache2.2 - Unknown owner - C:\Program Files\Apache Software Foundation\Apache2.2\bin\httpd.exe" -k runservice (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Symantec Settings Manager (ccSetMgr) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: @gpapi.dll,-112 (gpsvc) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice Service Ex (LiveUpdate Notice Ex) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe" /h ccCommon (file missing)
O23 - Service: LiveUpdate Notice Service - Unknown owner - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifEng.dll (file missing)
O23 - Service: SQL Server (MSSMLBIZ) (MSSQL$MSSMLBIZ) - Unknown owner - c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe" -sMSSMLBIZ (file missing)
O23 - Service: Planificateur LiveUpdate automatique - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - %windir%\system32\svchost.exe (file missing)
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TOSHIBA HDD Protection (Thpsrv) - TOSHIBA Corporation - C:\Windows\system32\ThpSrv.exe
O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe
O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - c:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - %ProgramFiles%\Windows Media Player\wmpnetwk.exe (file missing)

Re-bonjour,

j'ai aussi le rapport de Mlwarebytes' (pas de mise à jours possible non plus, on me demande de vérifier la connexion et le paramètres du pare-feu). Il n'a rien trouvé.
Il faut dire que ne suis pas an as du PC!
Merci
Ita65

Voici tout de même le log:

Malwarebytes' Anti-Malware 1.28
Version de la base de données: 1134
Windows 6.0.6000

12.09.2008 20:33:47
mbam-log-2008-09-12 (20-33-47).txt

Type de recherche: Examen rapide
Eléments examinés: 52526
Temps écoulé: 12 minute(s), 10 second(s)

Processus mémoire infecté(s): 0
Module(s) mémoire infecté(s): 0
Clé(s) du Registre infectée(s): 0
Valeur(s) du Registre infectée(s): 0
Elément(s) de données du Registre infecté(s): 0
Dossier(s) infecté(s): 0
Fichier(s) infecté(s): 0

Processus mémoire infecté(s):
(Aucun élément nuisible détecté)

Module(s) mémoire infecté(s):
(Aucun élément nuisible détecté)

Clé(s) du Registre infectée(s):
(Aucun élément nuisible détecté)

Valeur(s) du Registre infectée(s):
(Aucun élément nuisible détecté)

Elément(s) de données du Registre infecté(s):
(Aucun élément nuisible détecté)

Dossier(s) infecté(s):
(Aucun élément nuisible détecté)

Fichier(s) infecté(s):
(Aucun élément nuisible détecté)

Merci beaucoup pour ces informations. Malheureusement, mon ordinateur va de mal en pire (je n'arrive même plus à demarrer firefox, à présent...), et finalement, je vais récharger le systeme.
Merci, encore a tous ceux qui m'ont aidée.

Bonsoir Ita65,

Merci de poster ton rapport hijackthis pour me permettre de diagnostiquer le problème de ton ordinateur.

Pour ton scan avec MalwareBytes :

1) Désinstalle la version que tu as et installe la dernière, que tu peux télécharger ici :
http://www.malwarebytes.org/mbam.php

2) Essaye d'installer la dernière mise à jour à partir d'ici :
https://www.malwarebytes.com/

3) Pour utiliser MalwareBytes, il faut faire un scan complet (tu as choisis recherche rapide), et il faut faire le scan en mode sans échec.
Pour redémarrer en mode sans échec : redémarre ton ordinateur et tapote sur la touche F8 jusqu'à l'affichage du menu des options avancées de Windows, et sélectionne "Mode sans échec". Choisis ta session habituelle.