My Freebox is flashing.

Question

I have a problem with my Freebox: a flashing rectangle for a week. After contacting the hotline several times, I got no response except "PLEASE WAIT..." Has anyone had this type of problem, and what was Free's intervention time? I'm fed up with paying for a service for 15 days for nothing, and on top of that, the hotline isn't really one. Thank you for your help.

kalamit · Answer

Is the rectangle flashing? This means that the Freebox is unable to synchronize with the DSLAM. Maybe it's due to a wiring inversion. A FT technician could have worked like a pig.

What does your activation status say? Has your connection ever worked?

Have you tried to turn the Freebox off and on quickly four times in a row to reset it?

Kalamit,
14 days before the sun, the sea, and the seagulls. :)

gator · Answer

without knowledge of the friboite, it seems that the sync isn't there  isn't there a filter to put?  they did a good job at France Telecom, didn't they?

mimi · Answer

Hello,
I now have the same problem
my Freebox was working fine until this morning, it won't stop flashing
everything unplugged and plugged back in
called FT: everything is fine on their end, ADSL is working well..
called Freebox: too many people so call back, since this morning the same message
help me pleaseeeee

gator · Answer

flashes, so no carrier. to sum up, no box! see you tomorrow, I know it's long!

Kongfuzy · Answer

I also had the same problem, namely the square box of my Freebox that keeps blinking continuously.
Everything was fine, my line activation etc. etc...
After several calls to Free's paid hotline, I always got the same response: "It's completely normal, you just have to wait a few days for the box to synchronize with the server"... LOL!
In fact, after doing some research on forums, I was able to spot the problem: a piece of black plastic domino junk in the phone socket connected to the gray, white, and blue wires. I just needed to remove that thing for everything to work perfectly. As soon as I took it out, the Freebox gave me the time!
Not one of my interlocutors (who, by the way, barely spoke French and on top of that had absolutely terrible sound quality like a call from halfway around the world, lol!) thought to guide me towards this solution...
I had the famous hard reboot...
Anyway!
Everything is fine now, and when it works, Free really delivers!
;)

x2thez · Answer

Hi Kongfuzy, can you tell me more about your problem because I have exactly the same issue, namely:
flashing square, yet my line is active etc...
I called Free and they told me to do the famous hard reboot and then wait 48 hours, supposedly a recognition of the Freebox not done or I don't know what!
Anyway, if it doesn't work in 24 hours and I'm almost sure it won't, I would like to check my socket like you, so please tell me more.
Thanks in advance.

fil1958 · Answer

Hi  Maybe you could open a new discussion instead of posting in a thread that's been around since 2004!? Then we end up with long discussions that nobody really wants to read through ;)

FreeBOXEUR · Answer

Hello, it's 2008 now, and I'm encountering the same problem. My ADSL is working, the phone line too. But the Freebox is blinking. So it’s not the phone jack.
The wires in the phone jack are fine. Yesterday everything was working perfectly. And suddenly, nothing! The remote control can no longer send commands, the box isn’t responding to the infrared signals, yet the batteries are good...

So?? I'm at a loss. *If you can help me, because I've already rebooted and it hasn't changed anything; I've already waited 48 hours and nothing...
Thanks in advance.

Thony · Answer

Hello,
We're still in 2008 and I'm having exactly the same issue.
My Freebox was working fine 24/7 for 6 months and since last night, it's flashing.
Hardboot does nothing, it’s still flashing.
Help....
Thanks in advance

italonero · Answer

Hello,   I have the same problem since yesterday and I notice that it’s on the same date as you—a rectangle that keeps flashing incessantly, no phone or internet!!

Mat · Answer

Same problem for me... since 30-01-08 I've also tested the Freebox at someone else's place, nothing :( If you have a solution, I'm in :) Thanks

Skydu95 · Answer

I've had the same problem since Sunday afternoon. However, everything was working perfectly that very morning, and then boom, the flashing square of lines won't stop, and there's no phone, no internet, no channels offered by the service. I've tried unplugging the socket, I've done who-knows-how-many hard reboots and all, but nothing works.
I really need the internet right now (because of the classes and presentations I have to work on in the evening via MSN). I can't take it anymore; I would like a solution, please.

If it continues not to work, I will have to ask for a technician to come and fix everything...

Bikraff · Answer

Hello everyone!!

I also have a problem with this flashing rectangle...
Since yesterday around midnight - 12:30 AM.
The image and sound froze all of a sudden; I rebooted my Freebox,
and then I no longer had access to the channels...
This morning I plugged my Freebox back in, and it stayed on this flashing rectangle. :-(
Apparently, this happens (too) regularly, and I'm afraid we just have to wait for it to
pass.

gizmo · Answer

Hello,

As for me, I think that the sync issues are related if the Freebox worked well before the power supply of the Free that is losing power; I’m currently in this situation and I diagnosed the problem myself by testing with a friend’s power supply, and there, miracle, it started working again.
You should know that even with a faulty power supply, the Freebox still powers on and doesn't stop operating. Also, my mother had the same problem a few months ago.
The issue is that the tech support takes too long to send the power supply; I would get it by the beginning of next week, which means a week for shipping.
In short, if you have Free, you’ve understood everything.
That’s why they put that other idiot in their ad.
Catch you later, Free losers.

My Freebox is flashing.

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