My Freebox is flashing.

I have a problem with my Freebox: a flashing rectangle for a week. After contacting the hotline several times, I got no response except "PLEASE WAIT..." Has anyone had this type of problem, and what was Free's intervention time? I'm fed up with paying for a service for 15 days for nothing, and on top of that, the hotline isn't really one. Thank you for your help.

14 answers

  1. Is the rectangle flashing? This means that the Freebox is unable to synchronize with the DSLAM. Maybe it's due to a wiring inversion. A FT technician could have worked like a pig.

    What does your activation status say? Has your connection ever worked?

    Have you tried to turn the Freebox off and on quickly four times in a row to reset it?

    Kalamit,
    14 days before the sun, the sea, and the seagulls. :)
    1
    1. Well, yes, I already tried resetting the Freebox but without success.

      I think the problem comes from the switch, but I don't know if at FT they work like pigs, but at Free they're annoying me because they don't make any progress. And I really don't know how to get them to move forward...

      I'm tired of waiting!!
      0
    2. What does your activation status say? Has your connection ever worked?

      Respond to this.

      Kalamit,
      14 days before the sun, the sea, and the seagulls. :)
      0
    3. @kalamityes she has been active since 27 05 04
      0
    4. @kalamitHas your connection ever worked?
      Can you copy your activation tracking and the technical specifications of your line, please?

      Kalamit,
      14 days before the sun, the sea, and the seagulls. :)
      0
    5. @kalamitNo, it has never worked Snif

      Technical characteristics Free High Speed
      Optional technical information intended for an informed audience!
      Telephone line 0160100899
      Currently connected on non-unbundled ADSL offer 1024 kbs
      Unbundling of the area planned for the first half of 2004

      NRA (1): VBO91 (Villebon sur Yvette)
      Length: 1541 meters
      Attenuation (2): 23 dB

      You do not have a static IP

      We have received your registration form on Tuesday, April 27, 2004
      Your line connection has been ordered from France Telecom
      Acknowledgment/receipt of your line order validated by France Telecom on Thursday, May 27, 2004, OKCR
      Your line was connected on Thursday, May 27, 2004
      Your modem is on its way. Colissimo number 8V54048019722 sent on 01/06/2004. Track your Freebox on the website http://www.coliposte.net/.
      Your connection is activated.
      0