Not receiving confirmation emails from LEBONCOIN Solved/Closed

Question

Hello,
Here is my problem: I sell items online (on Le Bon Coin) and for those who are familiar, a confirmation email is sent, so you click on this email to confirm the listing of a product. The issue is that for the past two weeks I have not been receiving the email. However, my email address is perfectly valid and nothing is logged in the spam folder. Apparently, it's only this site that is problematic and they tell me that the issue is on my end. Thank you for your help. ByeConfiguration: Windows XP Firefox 2.0.0.14

Sylvain · Accepted Answer

Good evening, having had the same problem and after long research I found the flaw. On Hotmail, the address noreply@leboncoin ended up on the blocked senders list, I don't know how.
To unblock it, just go to your mail box options, other options,
junk mail management, Allowed and blocked senders, Blocked senders, and then delete the address noreply@leboncoin from the list.
There you go, you can resume your activities on leboncoin, happy selling to everyone.

Tipala · Answer

You will certainly have a better chance of getting relevant responses by specifying the provider of your email box and if you are using an email client such as Outlook, etc...

With that said, since I don't think I can help you more than that, I wish you good luck and ++

Tipala · Answer

Bin tonnom@tonfournisseuremail.com ;-)

Tipala · Answer

I still can't help you more because I've never had this kind of problem on hotmail.fr, however you still haven't specified if you're using a message manager like Outlook or something else.  Since you don't specify, I assume you're not using one ;-)  Have you looked to see if there is a dedicated Hotmail forum that could possibly provide you with answers faster than here?  ++

Tipala · Answer

In order to better understand where this problem is located, you should try with another Hotmail address to see if the problem persists.  This will allow you to know if the problem concerns only your current mailbox or if it seems more related to an incompatibility between Hotmail and leboncoin.  If it persists, try with another provider, such as Gmail for example.  If it works, then there is a compatibility issue between Hotmail and leboncoin.  And apart from asking for more information from the administrators of the leboncoin site about what is blocking, I don't really see how I can help you.  ++

Tipala · Answer

bisous aussi ;-)

Tipala · Answer

Another Hotmail address, I presume.
It's also possible that the problem is related to the settings of your leboncoin account; changing the contact address may have solved the issue. Does it bug again if you switch back to your initial Hotmail address?

ceninine76 · Answer

all the addresses work except mine, and it really annoys me I tried again with mine and nothing

Tipala · Answer

erf, you can always check your options in Hotmail to see if there's something misconfigured (it must be the case if it's not working only with this address)

The simplest thing would be for you to use your other address in the meantime/while hoping to get a more thorough response.

Tipala · Answer

Re,

In Hotmail (or rather, Windows Live Hotmail), you have the "Options" button at the top right (just below your login, then in this 1st options menu, you have the choice "Other options" at the very bottom of the menu,
Check "Filters and reports" and "Allowed and blocked senders" in the "Junk mail management" category

I hope for you that it's just a bad unfortunate click that changed one of these options ;-)

Otherwise, in these options, you can always create a filter in your other Hotmail account that would allow you to redirect (forward) the emails from leboncoin to your main address, that would always help.

++

ceninine76 · Answer

C'est bon, merci, tout est réparé, la manipulation était la bonne :)

Tipala · Answer

;-)   bang !!

pierre · Answer

Hello I have exactly the same problem as you and it has been going on for more than three months now I sincerely hope that your issue has been resolved I am reaching out to you to see if you could help me in order to resolve the problem Best regards Pierre

heijoi · Answer

I had the same problem and now I'm using www.la-fouine.com which is very easy to use.

msnbrest · Answer

thank you thank you thank you I had an issue in 'Authorized and blocked senders' it's noreply from leboncoin :) thank you

alexandra · Answer

Hello
I have the same problem with Le Bon Coin; I don’t have any anti-spam filters. I’m with Free and use Outlook Express 6. Everything was working fine until yesterday, even though I haven’t changed anything on my side. Thank you for your help, please.
Have a nice day.

alexandra · Answer

Thank you, could we call them see you++

samgunsjovirow · Answer

Hello

As for me, I posted about ten ads yesterday and I received all the confirmation emails (well, a good part ended up in the spam, but I'm used to it!). I also tested the emails for potential visitors to my ads and they work too (the only thing is that the emails take about 30 minutes to arrive).

Tendrelle · Answer

Hi,

I searched online for answers to my questions when I stumbled upon this forum, as I haven't received confirmation emails from my previous listings on LEBONCOIN for two days.
I see that the problem is on their end, which reassures me because I searched everywhere on my computer.

Maybe it's affecting a few departments?
I'm from 59 (Nord) and you who are also having issues?? Where are you from? Maybe the problem is geographical??

Looking forward to hearing from you

Joelle

PS: After reading your comments, I tested a request related to one of my listings
I received double of my request as a buyer from them, but I did not receive the question as a seller, so if some people want to buy, I don't know about it and I'm surely missing out on sales because I can't respond to anyone!!

Could you try to ask me questions regarding one of my following listings:

http://www.leboncoin.fr/vi/74185057.htm?ca=17_s

Thanks! We'll see if it goes through!!

Talk soon if you have a solution..

tendrelle · Answer

Hey there .. following up ..

Following my post, I received inquiries from members of this forum regarding my ad directly in my email, so we are not removed from the file!!
I also received my request for information (with a 45-minute delay) that I sent to myself through one of my ads. So if we sell, we'll receive the inquiries!!

However, when I go to my ads, the message tells me that I will receive the list of all my ads in my email, but I receive nothing!
No confirmation of ads either.

The problem is therefore not the configuration of our emails, nor our emails themselves.

It is the emails directly sent by LEBONCOIN that are not arriving, and not the responses from clients that should go through other means..

I also wrote to them and I haven't received a response yet..

Apparently Lille - Clermont Ferrand, apparently another person from the forum was right; it's not geographical.. but technical..

They could put a message on the site !!!!!!!!
Thank goodness that with the internet we can communicate with each other, otherwise alone in our corners, we would all be taking apart our computers..
Smiles

Let's all keep each other updated!!

Kisses from the Ch'tis

Joelle

tendrelle · Answer

Hi Alexandra.

No, no, I am receiving your requests!! So it’s not our emails that are having an issue!!
Yes, Cricri, I received your request, I just posted another update to explain..

This bug is driving meeeeeeeeeeeeeeeeeeeee nuts!!!!
I suppose you’re also affected!!
I’m going to take a look around!!

Kisses from the Ch'tis

Joelle

tendrelle · Answer

Yet there are plenty of listings from my area (59 and 62) that were posted yesterday and today,  So is there a bug with our internet provider?  I am with FREE, and you??  joelle

Shato · Answer

Hello,
I have exactly the same issue as you; I sent them an email to report the malfunction, and I'm now waiting for a response from them...
In any case, it's really very frustrating!
If it helps, I'm also with FREE ;)
Let's keep each other updated, best regards.

Cricri · Answer

I'm also with FREE, let's see why it's not working???

manolo · Answer

Hello, the same here, I can't receive my ad deposit confirmations my email inbox is with Free as well, I posted a question on Le Bon Coin and received 2 standard replies in the end, it works from Gmail, so it seems that it’s mainly blocked with Free.

fred35 · Answer

Good evening,  I've also been having the problem for 2 days (Free operator) and I'm located in the 35 let's hope they find the issue quickly as we're unfortunately missing sales.

Shato · Answer

Well, there's no longer any doubt, the problem definitely comes from the operator Free and the Boncoin server! We're moving forward, we need to dig into the Free track... Come on, together we will manage to eradicate this issue once and for all ;)

alexandra · Answer

Good evening everyone, so I have some news. I just received some fake requests that I made for myself yesterday to see, and they're only coming in now since yesterday morning—you can imagine the buyers we're losing!!!! Grr!! I thought it was all sorted, but no, I immediately requested a summary of all my ads and I'm still waiting for the email. I confirm that there is indeed a huge problem with our email addresses. That said, they must be in the process of fixing the bug; apparently, the emails arrive 24 hours late, but they do arrive. In my opinion, in a few days we will be fine. But I insist it’s not from Free because my inbox works very well with all my contacts; the proof is we can communicate with each other, phew, that’s reassuring. The bug is from Leboncoin and it gets stuck with certain email addresses. In fact, the internet is great when it works, lol. See you soon, hugs from Marseille.

wsmn · Answer

I will try with the post office now. I will keep you updated.

alexandra · Answer

Well, here is the request for a summary of my ads that I asked for at 9:52 PM is coming now, it seems to be gradually getting back to normal. See you soon.

patoche · Answer

Hello, I have the same problem I'm with Alice and I live in Maine and Loire No email received to validate my listings Request submitted, waiting for their response. See you later!

Tendrelle · Answer

Hello everyone Below is the email sent to LEBONCOIN and their response The problem is between the ILIAD group (ALICE and FREE) and LEBONCOIN. The other service providers are not having issues, and obviously, this problem affects the whole of France (all ILIAD subscribers) After reading, you will see that LEBONCOIN offers no details, no explanations, no solutions (generic response) and the issue comes from LEBONCOIN, not ILIAD!!    MY EMAIL  Good evening > > apparently all users with an email registered with FREE and ALICE are not receiving your emails (announcement confirmations, listing of announcements, or others) > > Information gathered from Free indicates that the problem lies with you. > > What can we do???? > What can you do? > When will this problem be resolved?? > > We are all waiting, from north to south of the hexagon for a solution to our almost national problem.. > > looking forward to your response > > Joelle >      THEIR RESPONSE  Hello,  We are sorry for the technical problems you are experiencing on our site. We are doing everything possible to resolve this inconvenience as soon as possible.  Thank you for your trust and see you soon on our site.  Best regards,  Leboncoin.fr http://www.leboncoin.fr

alexandra · Answer

hello everyone good news I just received in quick succession all my messages from Le Bon Coin that were sent since February 24th, the day of the bug!! which clearly proves that it’s fixed or at least that it's getting better anyway all these requests were left in archives here’s the news see you later

patoche · Answer

No, unfortunately it's still not fixed. I also received a bunch of emails from Le Bon Coin about an hour ago and I tried to post new ads again and ...... it crashed again!! Hopefully this will be sorted out quickly.

VIRUS13 · Answer

Good evening dear internet user.  For about a week now, I too have been trying to post a car ad on Le Bon Coin, but nothing happens after a dozen attempts, even with several email addresses, names, phone numbers, etc. I believe the problem comes from their side, judging by all the testimonials on the site. I hope that for all the fans of free classifieds, the problem will be fixed as soon as possible, but I agree with you that it's starting to take a bit long, and we are left with many questions about this bug, if it is indeed one. For anyone who has any news, don't hesitate to share for everyone's benefit. Goodbye.

baylette · Answer

Hello, I live in Gard and I have the same problems as you... I posted an ad in the "animals" section because I lost my dog. First, I didn’t receive the validation email. After contacting them, I received an apologetic message from the bot along with the validation email. But those #@!!@##!! classified it under "services," meaning the job section!! Moreover, when searching all categories, my ad didn’t appear! I sent them an email explaining all this. Once again, the bot responded with irrelevant information (by the way, the response email contains the original request which is truncated... P...!!!! Did they hire interns as computer scientists or what!!!) Since I’m an idiot, I thought it was my fault, that I must have messed up the section while creating the ad. So I deleted it and recreated it last night, and since I’m doubly stupid (because I’m worried about my dog), I paid to have it boosted for... 6€ so it would be featured regularly... Well, today the same problem... my new ad is still under "services"... if someone finds my dog, they won’t think to look in the job section... I’m discouraged... I’m going to call the number in Aix today... but I think this site is a scam... I wouldn’t recommend it to anyone. If I get any results, I’ll let you know. Have a good day. baylette

maggy · Answer

I have the same problem, I am not receiving emails and I have no response. If you have one, it would be kind of you to let me know. Best regards.

isabeau · Answer

Is my announcement for today confirmed?

gill · Answer

I have had the same problem for 2 days with different Gmail addresses, which means that I am not receiving the email notifying me of the posting of my ads.   Other emails are being received and my ads appear on the site le boncoin.

viber41 · Answer

I am not receiving the confirmation emails from Le Bon Coin either, I checked my Mozilla Thunderbird inbox and I have Options but no other options, what's next???

ririle · Answer

HELLO RAOUL IN LORRAINE DISABLE I'VE HAD THE SAME PROBLEM SINCE MARCH I'VE SENT SIXTY-TWO EMAILS TO REPORT IT NOTHING NO ONE IS DOING ANYTHING I ONLY RECEIVE STANDARD RESPONSES IT'S DISAPPOINTING ESPECIALLY FOR ME IT HELPED ME A LOT AND THERE'S NO WAY TO REACH THEM WHO CAN HELP ME raoul.ferrari@orange.fr thank you in advance

Mattii49 · Answer

Hello, I have the same problem. Yesterday I posted 4-5 ads on LeBonCoin, but I never received the confirmation email. I tried again this afternoon, still nothing. What should I do?

marco · Answer

Good evening, I've been having the same issue for almost 2 years! In fact, I bought a new computer in 01/2009, and since then, I haven't been able to upload ads on leboncoin: I never receive the validation email (the second one). I've tried changing email, phone, username, type of ads (DVD, car, etc.) but nothing works! What worries me is that even trying from another computer and a different address doesn't work either... It's as if my phone or my email address is blacklisted.... As for me, I'm with FREE, I don't use the free email address and I've tried from my parents' place (ORANGE): it's the same, nothing! Anyway, I'm struggling! If someone has a solution...

marco · Answer

Eureka!!! Who knows!! Following the reading of this particular forum and inspired by my comment from last night, I thought: could it be that because I'm not using an email from my ISP (Internet Service Provider), leboncoin is not validating my ads...? Test done, test successful! So coincidence or not, as I mentioned before, it's been almost 2 years that it hasn't worked and here we are today, an ad is online! I just used a "free" email. That's really the only difference I've made compared to my previous attempts. I have other items to sell. I'll keep you updated if it works... Yay!

pauline · Answer

Hello, can you tell me where I should file a complaint about an ad, on Le Bon Coin, I am being charged amounts of 1.60 on my bank account even though I am not boosting my ad to the top of the list, plus it is not even displayed thank you for the information  Mrs. BOURGEOIS EMAIL; argeles62@orange.fr

mollyflavie · Answer

Good evening, I read your comments, I have a big problem with Le Bon Coin, my emails do not reach their recipients and vice versa, I do not receive theirs, nor the confirmation email, for almost a year, they respond to me that it comes from me, however I did not have this problem before! What should I do, I am writing to them nonetheless. THANK YOU FOR YOUR HELP.

poste37 · Answer

same for me for the past 2 days?

mollyflavie · Answer

Hello, I've had this problem for several months now, and to make matters worse, my emails are no longer reaching their recipients and vice versa; I'm forced to go through my daughters! I don't know what's going on, I've been asking them for help for a while now, they said they would look into it, I'm still waiting! There you go.

valerie bordeaux · Answer

Hello, I'm in the same situation as you for over a year, exactly the same. The response from Dubon Coin is that the email is in the junk folder, while there’s nothing there.  I think, like you, that this is due to the site. If anyone has an answer for me, thank you in advance. Valerie Bordeaux

valerie bordeaux · Answer

Hello, I finally found the solution since this morning, January 29, 2011. In fact, you just need to create a new address on Google Mail because with my old addresses on Orange, MSN, and Messenger nothing works, and now with the new Google Mail, everything goes through. There’s the tip. Please keep me updated at alain.mary.aurel@orange.fr. Valerie from Bordeaux.

couptif · Answer

PHEW......problem solved, for over a year I tried everything: changing my name, browser, email account, addresses (sfr, hotmail, yahoo, ymail, etc....) I received the validation email and then no news about my ad. I made about twenty complaints to Le Bon Coin and always got the same automatic replies. There. This morning I created another email address on Google "gmail" and to my great surprise my ads were posted online with my normal contact details. To anyone who has the problem, let me know if it was resolved this way, maybe it was a spam???????

azdoud62 · Answer

I can't do it, I've checked my email box, nothing, the leboncoin address is not blocked. In fact, when I make an ad, they send me the email to confirm, I click on the link, they tell me to wait 24 hours. That's what I do, I wait 24 hours and I see that I still don't receive the confirmation address for my ad going online, it bothers me a lot. Please help me if anyone has a solution.

Lorina · Answer

Good evening,I noticed that starting from a certain number of the same ad (4th or 5th posting), it is impossible to repost it without paying.The ads are not validated by the editorial team.I want to clarify that each time I have deleted the previous ad.It is clearly stated on the site that the ads are free!!A great scam to denounce...

henry · Answer

BE CAREFUL WITH ADVERTISEMENTS  I fell victim to a plumber  and I was able to realize in time an attempt by a con artist who  wanted to sell me a car for €4200 in cash  leboncoin should create an online protection system  Advertisers must be required to display their phone number and think of other ways to prevent ill-intentioned individuals

steve1004 · Answer

I can't find the option, another option... I have the same problem, I want to create an account on Minecraft and I'm not receiving my confirmation email Thank you for your response.

migalou13 · Answer

I am not receiving my confirmation email.

Minia · Answer

It's really annoying honestly  I've tried 15 times, restart, I've tested 3 different emails, and I'm not receiving that damn confirmation after my online payment  When I send an email through the site, they only respond with an automatic reply without reading what I'm saying and just repeating what I already know... so it's completely pointless  Gmail, Yahoo, Live....  Yet I've already posted ads on this site and now for a week it's IMPOSSIBLE  I'm fed up

Not receiving confirmation emails from LEBONCOIN

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