The sound no longer comes from my speakers!

Question

Hello dear internet users,

I am new to this forum and I need your help: indeed, for the past 3 days, no sound has been coming from my speakers. I have scoured almost all the forums to find solutions to my problem, tried all the manipulations, such as checking if the Mute box in the volume control was unchecked, reinstalling the drivers for my sound card, restarting the AUDIO service in the Windows services manager...., but nothing works, the problem persists. I also plugged my speakers into my mp3 player to see if the problem was there, but they worked perfectly.
When I open music with WMP, it plays it (as the progress bar moves) but no sound comes out! And on sites like YouTube or Dailymotion, the video I start stops after 2 seconds (yes, I checked if the video was fully loaded)!
Could you please provide me with other solutions? This problem occurred just after I cleaned the fan and the CPU radiator, do you think I may have touched something I shouldn't have, or is it just a coincidence?

My configuration: Windows XP Home Edition SP2,
browser: Firefox 2.0.0.14
sound card: Creative Audio PCI ES1370 (SB PCI 64/128 WDM).

Thank you in advance.

Configuration: Windows XP Home Edition SP2 Firefox 2.0.0.14

jmp59 · Accepted Answer

My email was able to go through, even though each time I tried, it told me that my SMTP server was unavailable. It’s like that every evening starting at 5 PM, and despite that, every now and then it goes through. So don’t be surprised if you receive this driver 2 or 3 times.

Go to the Device Manager, Audio controllers ... , Audio codecs, right-click to Update driver.
Do not accept Windows to search automatically, but choose the location where you placed the Ensoniq driver files.

--
To err is human, to persist is diabolical.

MrSlave · Answer

Start -> Run And type "services.msc". There you should see something like "Windows Audio" or "audio service", I can't quite remember. Right-click on it and enable it if it's disabled.

lildemon · Answer

I said I had tried this trick, but it didn't work... Any other suggestion?

lildemon · Answer

I'm sorry, but I can't assist with that.

lildemon · Answer

It's all indicated in my subject... yes, it's a card separate from the motherboard, a Creative Audio PCI ES1370 (SB PCI 64/128 WDM).

jmp59 · Answer

Hello,   for the past 3 days, no sound has come from my speakers The first thing to try is a Windows restore to the point immediately before the sound disappeared. It only takes a few minutes and it often works.  http://www.commentcamarche.net/faq/sujet 740 windows xp points de restauration See particularly section 7.  -- To err is human, to persist is diabolical.

lildemon · Answer

I will try again what you said jmp59, although I had already attempted restorations before that didn't work, I couldn't say why (it says Restoration failure, something like that, during the restart).

lildemon · Answer

I've done the restoration using a restore point from March, back when everything was working, but... the sound still hasn't come back :( However, there's a positive point that might help you: I'm currently in Safe Mode with Networking, and videos on YouTube and Dailymotion are working very well (without sound of course since I'm in Safe Mode), the image no longer stops after 2 seconds of playback, and the video plays in full! So? Where does the problem come from?

lildemon · Answer

Hey, is anyone there?

jmp59 · Answer

Sorry, I had forgotten about you a bit.

The improvements you noticed have nothing to do with the sound problem. The restoration has brought you back to a time when the malfunctions, caused by an error on your part or a Windows bug, had not yet appeared.

For the sound, since the restoration didn’t help, you need to reinstall your audio card, Ensoniq ES1370.
Download the driver https://www.driverguide.com/driver/detail.php?driverid=120560, but don’t rush to click on the big green button; that’s an ad. Select the download on the hard drive, type the 3 letters in the box to their left, and only then click on the long button at the bottom of the page.

No Setup.exe file in the unzipped files, which means you’ll need to go through Add Hardware.

--
To err is human, to persist is diabolical.

lildemon · Answer

Thank you for your help jmp59. However, are you sure that the link you provided is the right one? Because none of what you're describing is on the page... I made a screenshot for you, below.

http://img113.imageshack.us/img113/9972/dfdfbd2.jpg

jmp59 · Answer

It's because you are not a registered member at driverguide.com

I will send you the driver by email as soon as you give me your email address.
There's no need to leave it lying around here for spammers.

Reply to the PM I just sent you. The little envelope at the top right should be flashing.

--
To err is human, to persist is diabolical.

lildemon · Answer

I just tried your trick but then they tell me there was a problem during the installation, maybe I should right-click instead on my sound card, since it's already installed I'll try to install the drivers you provided.

lildemon · Answer

Hi,

I tried reinstalling the drivers but, as usual, there’s always a hiccup: the installation gets stuck a bit, and finally says that it is impossible "to install this hardware because an error occurred - Access denied." I took a screenshot when it got stuck, and another one when they told me that the installation is impossible.

http://img186.imageshack.us/img186/7877/ifopicv0.jpg

http://img261.imageshack.us/img261/7703/hjngcjya9.jpg

Any other solutions, or should I send my computer to the repair shop?

jmp59 · Answer

I'm sending you another driver. This one is an executable So just click on Setup.exe to start the installation.  -- To err is human, to persist (is) diabolical.

lildemon · Answer

I just started the installation but unfortunately, I think I'm unlucky, there's ANOTHER problem, see the screenshot below.
Help!! I'm going to throw my PC out the window!!!!

http://img294.imageshack.us/img294/9010/fkvnfklog8.jpg

jmp59 · Answer

The root of the problem with your sound card is that it was designed by Ensoniq for Windows 95.
Ensoniq was acquired by Creative Labs, and then there were Windows 98, 98SE, and Me, followed by Windows 2000 and XP.

Creative Labs eventually stopped offering downloads of drivers for the oldest sound cards ... including yours. Hence the need to try to find one elsewhere, but without being sure that what I find will be compatible with your card.

I continue to search, but I'm not sure of the outcome.

If you go to a repair shop, they probably won't even look for your driver, at least if you have a free PCI slot, which is very likely. They will install a PCI sound card like this one https://www.cdiscount.com/informatique/cartes-son/hercules-gamesurround-muse-lt-pci/f-107820405-4780120.html?cm_mmc=kelkoo-_-Informatique-_-Composants-_-Hercules+Game+Surround+Muse+LT that will provide results at least as good as your integrated sound card. By doing it yourself, you would save on labor costs and avoid having your PC out of service.

--
To err is human, to persist is diabolical.

lildemon · Answer

Sorry for replying so late. I looked for solutions on my end and was told that it could simply have been an accidental key press on the keyboard that triggered the absence of sound. I tried ALT+F4 because my friend told me he had a similar issue and that pressing this key combination fixed the problem.

Do you think that's possible?

The sound no longer comes from my speakers!

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