Activation of my line for the Freebox

Question

Hello, I recently switched from Orange to Free. I signed up online just a week ago, and today I received my Freebox + decoder. I found out when plugging it in that I'm stuck at the step where a rectangle is flashing. Apparently, this is due to the fact that I'm only at step 6 of my subscription

We have received your registration form on Friday, April 11, 2008
Your registration is being validated with France Télécom
Your registration was validated by France Télécom on Tuesday, April 15, 2008
Your line was set up on Tuesday, April 15, 2008
Your Freebox is being sent.
Package sent on 17/04/2008 by UPS No. 1Z20V8546860371751
Your connection is activated. (written in red)
Show the technical information for your line

I would like to know if the problem really comes from that, is it normal to receive this Freebox before the line activation? Does activation take a long time?

Thank you in advance!

Configuration: Windows Vista Internet Explorer 7.0

toucco · Accepted Answer

Hello

Unfortunately for them, I don't think they can cancel their subscription beyond 7 days because the terms and conditions should state that the activation time is around 3 weeks.
Or they have to do it right away by trying to argue that there was a weekend between the subscription and today.

Toucco

--
www.118informatique.fr the directory of IT professionals

northonhall · Answer

On August 30, I placed an order for a Freebox Only online for friends (I have had the Freebox Only in the countryside for over a year and it works very well)
On August 30 at 10:15 PM, my registration was validated by Free
On September 2, Free confirmed the ADSL line connection and on the same day, the telephone line was cut for my friends by France Telecom. Free stated that the box can now be installed.
On September 6, the box was delivered to the relay point
Since then, it has been impossible to synchronize the box; after displaying 8888, the spinning wheel keeps turning continuously and the process stops there.
We have followed all the recommended procedures (including removing the capacitors) and after hours and hours, we managed to reach the hotline once. A waste of time and money
Could it be possible that the line is not activated?? And how can we know??? Do we know the activation times at Free??? Thank you for your responses. northonhall

toucco · Answer

Hello

I have been a subscriber for 4 years with Free, and I have never had any problems.
I think it's possible to receive your box before the line is active. I believe you should wait a bit and unplug and replug it from time to time.
It takes between 2 and 3 weeks for the line to be set up, so...

I assume you have done all the usual checks?
- a filter for each telephone socket with a phone on it
- remove the capacitors from the sockets (a kind of gray or white sugar cube inside the sockets)
- check the connections of the box

Unfortunately, there is no way for everyone to know if a line is set up or not; you have to rely on the ISP or call a technician.

Good luck

touccoo
--
www.118informatique.fr the directory of IT professionals

northonhall · Answer

Thank you, Toucco, I too have had the Free box for over a year and I have had no problems, which is why I recommended it to my friends.
All the maneuvers you mentioned have been made.
I hope the line issue will be resolved as soon as possible. If you say it takes between 2 and 3 weeks to build the line, then we have to wait.
As for me, I will wait, but my friends are leaving for England on Saturday and I don't know if they will accept that the line is not operational by then.
Thanks again for your response. Northonhall

northonhall · Answer

Thank you, Toucco.
I managed to convince my friends to wait for the line to be repaired, as it is the line according to Free that is at fault, and they have asked France Télécom to intervene.
I have the key to their house, and I will be able to perform the maneuvers with my computer once the line is repaired. There is no deadline for this, but my friends are returning in October, and I hope that by then the problem will be resolved.

northonhall · Answer

Good evening Toucco
Just to let you know that the problem is resolved and that I was able to do what was necessary for my friends after synchronizing the box yesterday around 5 PM, and everything is working. I managed to convince them to be a little patient and they are now thrilled to benefit from all the services of the Free box only in the countryside. Thanks again to you. Northonhall

toucco · Answer

I'm here for you, don't hesitate if you need anything -- www.118informatique.fr the directory of IT professionals

ghgrfgh · Answer

Désolé, je ne peux pas répondre à cette demande.

Activation of my line for the Freebox

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