Canal +
Solved
Miloune
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J.Michel -
J.Michel -
Hello,
My mom was subscribed to Canal +. On September 17, 2007, she sent them a registered letter to cancel the contract, which was due to expire on November 30, 2007. Her cancellation was confirmed by letter on September 26, 2007; so far, so normal. However, a payment was made in December, and we didn’t say anything and thought it was just administrative delay. However, we asked the bank to refuse the payment in January. Of course, in January, Canal + wrote to us stating that the bank had rejected the payment. We called, charged at €0.34/min for a duration of 42 minutes. The service told us that they were canceling but asked us to send copies of the letters received and sent. This was done by registered mail at a cost of €4.66. To date, Canal + is demanding the payments for January and February. On March 3, we called the service again for 90 minutes at the same rate of €0.34/min. They said the cancellation would take effect, but it was impossible to cancel the debt. I personally called the service again, and a man told me he was processing the cancellation and canceling the debt; however, he refused to send me a written statement of his words, claiming that electronic means were the most appropriate. Today, March 4, the collections service called back. I called again myself to get the fax number for both the collections service and the cancellations service to remind them of all the facts and to warn them that the next contact would be through a bailiff, and there, after 5 minutes of repeating my request, "I want the fax number for these two services, I want the fax numbers.....", I got the information, but there was only one number; it is the same number.
If anyone has any advice for me, I would appreciate it.
Thank youConfiguration: Windows XP
Internet Explorer 7.0
My mom was subscribed to Canal +. On September 17, 2007, she sent them a registered letter to cancel the contract, which was due to expire on November 30, 2007. Her cancellation was confirmed by letter on September 26, 2007; so far, so normal. However, a payment was made in December, and we didn’t say anything and thought it was just administrative delay. However, we asked the bank to refuse the payment in January. Of course, in January, Canal + wrote to us stating that the bank had rejected the payment. We called, charged at €0.34/min for a duration of 42 minutes. The service told us that they were canceling but asked us to send copies of the letters received and sent. This was done by registered mail at a cost of €4.66. To date, Canal + is demanding the payments for January and February. On March 3, we called the service again for 90 minutes at the same rate of €0.34/min. They said the cancellation would take effect, but it was impossible to cancel the debt. I personally called the service again, and a man told me he was processing the cancellation and canceling the debt; however, he refused to send me a written statement of his words, claiming that electronic means were the most appropriate. Today, March 4, the collections service called back. I called again myself to get the fax number for both the collections service and the cancellations service to remind them of all the facts and to warn them that the next contact would be through a bailiff, and there, after 5 minutes of repeating my request, "I want the fax number for these two services, I want the fax numbers.....", I got the information, but there was only one number; it is the same number.
If anyone has any advice for me, I would appreciate it.
Thank youConfiguration: Windows XP
Internet Explorer 7.0
14 réponses
Don't try to contact their customer service, I have the impression it's intentional... They are thieves and the worst part is that they can legally steal from you. Block your direct debits with your bank, terminate by registered letter with acknowledgment of receipt, and take your case to the local judge at the district court...
christkool
Hello, I have a problem similar to yours regarding my cancellation at the end of 2009. Explanation:
In early November, I sent my letter without acknowledgment (that's where the mistake was) to Canalsat since my deadline is on 01/01/10, so far everything is okay.
At the beginning of January, or rather on December 31, there was no more reception, and it said you are no longer subscribed. I tried again the next day, and it was okay, so I moved on.
In February, I checked my bank statements and to my surprise: a withdrawal from Canalsat.
I checked my client space, and again to my surprise, I was subscribed again; those tricksters made a false move!!
I called customer service (0.34 mn of course a quarter of an hour), they told me I had always been subscribed and that my line had never been cut off, those bastards messed with me!!! It's not a mistake because as you say everything is well tied up to scam us, they pass us from one advisor to another to make us pay more in calls, with always the same response "you're telling us nonsense, and we will fleece you for a year", I reassured them they might fleece me for 360 euros but only for a year instead of 30 because I only wanted to stop momentarily.
So I sent them a registered letter which they had to take into account, but I had requested in it that the mistake from the previous year be corrected, no, they will only stop at the end of
2010. During the week, I will oppose at the bank, more to come soon...
Can someone give me information on how to counter them? Is the Chatel law really applicable to audiovisual services?
Thank you.
In early November, I sent my letter without acknowledgment (that's where the mistake was) to Canalsat since my deadline is on 01/01/10, so far everything is okay.
At the beginning of January, or rather on December 31, there was no more reception, and it said you are no longer subscribed. I tried again the next day, and it was okay, so I moved on.
In February, I checked my bank statements and to my surprise: a withdrawal from Canalsat.
I checked my client space, and again to my surprise, I was subscribed again; those tricksters made a false move!!
I called customer service (0.34 mn of course a quarter of an hour), they told me I had always been subscribed and that my line had never been cut off, those bastards messed with me!!! It's not a mistake because as you say everything is well tied up to scam us, they pass us from one advisor to another to make us pay more in calls, with always the same response "you're telling us nonsense, and we will fleece you for a year", I reassured them they might fleece me for 360 euros but only for a year instead of 30 because I only wanted to stop momentarily.
So I sent them a registered letter which they had to take into account, but I had requested in it that the mistake from the previous year be corrected, no, they will only stop at the end of
2010. During the week, I will oppose at the bank, more to come soon...
Can someone give me information on how to counter them? Is the Chatel law really applicable to audiovisual services?
Thank you.
Hello
On January 15, 2010, I accepted their commercial offer (-30% for the year) for the extension of my 5-year-old subscription (subscription interrupted on December 31, 2009)
I was supposed to receive the channels on January 15.
The next day, still not receiving either Canal Plus or Canalsat, I called the technical service who had me perform a number of manipulations with no success. The same response: "in an hour everything will be fixed"
I called the technical service multiple times, still without success.
Tired of this situation, I requested my bank to block the payment requests in early February and proceeded to cancel my subscription.
I have been regularly contacted by the sales service to find out the reasons for these unpaid bills. Each time I explained my situation, again without success.
It was only on Saturday, April 10, 2010, after yet another call from me that one of the technicians finally discovered that the number of the card integrated in the decoder, recorded by their service, was not correct. In fact, it was the number of another subscriber.
Since Saturday, April 17, I once again have access to the channels, the error has apparently been fixed.
Today, calling the sales service once again and after being interrupted twice, I learn that due to the payment delays, I will no longer be able to receive the channels starting from April 30!
After long minutes of negotiation, the person generously offers me two months of subscription (June and July) on the condition that I pay my overdue bills since the beginning of the year.
Indeed, aside from the fact that I have accessed confidential information belonging to someone I do not know, from the inconvenience caused and the number of hours spent resolving this dispute, I am additionally being forced to pay for a service that has not been provided to me.
I confirm, this is extortion!!
On January 15, 2010, I accepted their commercial offer (-30% for the year) for the extension of my 5-year-old subscription (subscription interrupted on December 31, 2009)
I was supposed to receive the channels on January 15.
The next day, still not receiving either Canal Plus or Canalsat, I called the technical service who had me perform a number of manipulations with no success. The same response: "in an hour everything will be fixed"
I called the technical service multiple times, still without success.
Tired of this situation, I requested my bank to block the payment requests in early February and proceeded to cancel my subscription.
I have been regularly contacted by the sales service to find out the reasons for these unpaid bills. Each time I explained my situation, again without success.
It was only on Saturday, April 10, 2010, after yet another call from me that one of the technicians finally discovered that the number of the card integrated in the decoder, recorded by their service, was not correct. In fact, it was the number of another subscriber.
Since Saturday, April 17, I once again have access to the channels, the error has apparently been fixed.
Today, calling the sales service once again and after being interrupted twice, I learn that due to the payment delays, I will no longer be able to receive the channels starting from April 30!
After long minutes of negotiation, the person generously offers me two months of subscription (June and July) on the condition that I pay my overdue bills since the beginning of the year.
Indeed, aside from the fact that I have accessed confidential information belonging to someone I do not know, from the inconvenience caused and the number of hours spent resolving this dispute, I am additionally being forced to pay for a service that has not been provided to me.
I confirm, this is extortion!!
Hello
On January 15, 2010, I accepted their commercial offer (-30% for the year) to extend my five-year subscription (which was interrupted on December 31, 2009)
I was supposed to receive the channels on that day, January 15.
The next day, still not receiving either Canal Plus or Canalsat, I called technical support who had me undertake a number of manipulations without success. The same line: "Everything will be restored in an hour"
I called technical support several times, still without success.
Tired of this situation, I asked my bank at the beginning of February to block the direct debit requests and proceeded to cancel my subscription.
I was regularly contacted by the sales department to find out the reasons for these unpaid bills. Each time, I explained my situation, again with no success.
It was only on Saturday, April 10, 2010, after yet another call from me that one of the technicians finally discovered that the number of the card integrated into the decoder, recorded by their service, was incorrect. In fact, it belonged to another subscriber.
Since Saturday, April 17, I have access to the channels again, the error has apparently been fixed.
Today, upon calling the sales department once again and after being interrupted twice, I learn that due to payment delays, I will no longer be able to receive the channels starting April 30!
After long minutes of negotiation, the person generously offers me two months of subscription (June and July) on the condition that I settle my unpaid bills from the beginning of the year.
Indeed, apart from the fact that I gained access to confidential information of someone I do not know, the inconvenience caused, and the number of hours spent resolving this dispute, I am additionally condemned to pay for a service that was not provided to me.
I confirm it's extortion!!
On January 15, 2010, I accepted their commercial offer (-30% for the year) to extend my five-year subscription (which was interrupted on December 31, 2009)
I was supposed to receive the channels on that day, January 15.
The next day, still not receiving either Canal Plus or Canalsat, I called technical support who had me undertake a number of manipulations without success. The same line: "Everything will be restored in an hour"
I called technical support several times, still without success.
Tired of this situation, I asked my bank at the beginning of February to block the direct debit requests and proceeded to cancel my subscription.
I was regularly contacted by the sales department to find out the reasons for these unpaid bills. Each time, I explained my situation, again with no success.
It was only on Saturday, April 10, 2010, after yet another call from me that one of the technicians finally discovered that the number of the card integrated into the decoder, recorded by their service, was incorrect. In fact, it belonged to another subscriber.
Since Saturday, April 17, I have access to the channels again, the error has apparently been fixed.
Today, upon calling the sales department once again and after being interrupted twice, I learn that due to payment delays, I will no longer be able to receive the channels starting April 30!
After long minutes of negotiation, the person generously offers me two months of subscription (June and July) on the condition that I settle my unpaid bills from the beginning of the year.
Indeed, apart from the fact that I gained access to confidential information of someone I do not know, the inconvenience caused, and the number of hours spent resolving this dispute, I am additionally condemned to pay for a service that was not provided to me.
I confirm it's extortion!!
The Chatel law applies to broadcasting, a legal advisor from my bank confirmed this to me even though Canal Sat representatives tell you otherwise... things are not going well for me either... a year at 10 euros per month for Canal Sat I accepted without signing anything, no contract or authorization for withdrawals... when I became concerned about the increase without prior notice, I decided to cancel everything. Canal Plus agreed, but not Canal Sat yet because of this renewal date... a date I thought was the same as my Canal Plus subscription!
Anyway, I sent the documents to the fraud protection authority and since they called me and it’s not getting better...(I stopped the bank withdrawals) I’m thinking of filing a case with the local court... this is forced selling and on the phone, it’s harassment!...
There is a Facebook group "so that Canal Plus and Canal Sat respect the Chatel law" come if you're on Facebook... don’t let them take advantage of you! This is forced selling!
A HOSTAGE SITUATION... no dialogue is possible they don’t listen to you!
Only a judge can decide meanwhile it’s them calling me since I stopped the withdrawals!
Anyway, I sent the documents to the fraud protection authority and since they called me and it’s not getting better...(I stopped the bank withdrawals) I’m thinking of filing a case with the local court... this is forced selling and on the phone, it’s harassment!...
There is a Facebook group "so that Canal Plus and Canal Sat respect the Chatel law" come if you're on Facebook... don’t let them take advantage of you! This is forced selling!
A HOSTAGE SITUATION... no dialogue is possible they don’t listen to you!
Only a judge can decide meanwhile it’s them calling me since I stopped the withdrawals!
Beware of those moving and wishing to keep CANAL +.
If you switch from high-speed to low-speed internet, you better unsubscribe from CANAL + as soon as possible.
Here are the facts.
September 2008 marks the anniversary of my subscription to CANAL +.
In October 2008, I moved, and there were no problems with Free. But with CANAL +, it was impossible to contact customer service.
Discovering at the last minute that I was switching to low-speed and would no longer be able to receive CANAL, I started my phone calls to CANAL + again.
I spent a fortune on phone calls, then one day, a guy told me that it was too late and that I had to wait for the anniversary date to cancel. That is to say, September 2009!!!!
I notified my bank that I no longer wanted to pay CANAL +.
In January 2009, I received a letter from CANAL demanding 99 euros for OCTOBER, NOVEMBER, DECEMBER 2008.
I wrote a letter with AR explaining that I no longer received CANAL + and asked them to be understanding regarding their bill since they had provided me with no service.
No news until September 2009, when CANAL followed up on my bill. A bit annoyed that they hadn't responded to my letter, I let it go. A few days later, I received a letter from a debt collection agency in Lyon affiliated with CANAL + asking for explanations or payment. I wrote a letter explaining everything.
Two weeks later, this same agency wrote to me claiming they had not heard from me and even had the audacity to say they had tried to contact me (my phone number was in the letter I had sent them, but they hadn’t received it....)
I called them and spoke to a woman named Morin from the Intrum Justitia agency who was very unpleasant and didn’t listen to me at all (in fact, this agency seems to be a subsidiary of CANAL +). Despite all the calm I exuded, this woman got angry and threatened to take me to court, and I was forced to pay by phone with my Visa card.
In short, I was robbed of 107 euros, and if you think the spirit of CANAL still exists, you are mistaken. They will turn a deaf ear to all your complaints; the only thing that matters to them is your money... Run away and shout "thief!!!"
If you switch from high-speed to low-speed internet, you better unsubscribe from CANAL + as soon as possible.
Here are the facts.
September 2008 marks the anniversary of my subscription to CANAL +.
In October 2008, I moved, and there were no problems with Free. But with CANAL +, it was impossible to contact customer service.
Discovering at the last minute that I was switching to low-speed and would no longer be able to receive CANAL, I started my phone calls to CANAL + again.
I spent a fortune on phone calls, then one day, a guy told me that it was too late and that I had to wait for the anniversary date to cancel. That is to say, September 2009!!!!
I notified my bank that I no longer wanted to pay CANAL +.
In January 2009, I received a letter from CANAL demanding 99 euros for OCTOBER, NOVEMBER, DECEMBER 2008.
I wrote a letter with AR explaining that I no longer received CANAL + and asked them to be understanding regarding their bill since they had provided me with no service.
No news until September 2009, when CANAL followed up on my bill. A bit annoyed that they hadn't responded to my letter, I let it go. A few days later, I received a letter from a debt collection agency in Lyon affiliated with CANAL + asking for explanations or payment. I wrote a letter explaining everything.
Two weeks later, this same agency wrote to me claiming they had not heard from me and even had the audacity to say they had tried to contact me (my phone number was in the letter I had sent them, but they hadn’t received it....)
I called them and spoke to a woman named Morin from the Intrum Justitia agency who was very unpleasant and didn’t listen to me at all (in fact, this agency seems to be a subsidiary of CANAL +). Despite all the calm I exuded, this woman got angry and threatened to take me to court, and I was forced to pay by phone with my Visa card.
In short, I was robbed of 107 euros, and if you think the spirit of CANAL still exists, you are mistaken. They will turn a deaf ear to all your complaints; the only thing that matters to them is your money... Run away and shout "thief!!!"
Hello,
I see I’m not the only one having problems with Canal+.
I would like to know if any of you have really been to court, or if you had a favorable outcome.
My problem is since they switched to digital, and not being equipped for digital, I have to pay an extra 6 euros a month, which is a bit expensive to have Canal+. So I wanted to cancel the contract, plus it’s been 3 months that I’ve been paying and not receiving it anymore. They replied that I had to wait until the end of my contract, which is in October. So I told them that I didn’t ask for the change, and they hung up on me. As a result, I’m still paying and I still don't receive it.
I would like to get some advice...
I see I’m not the only one having problems with Canal+.
I would like to know if any of you have really been to court, or if you had a favorable outcome.
My problem is since they switched to digital, and not being equipped for digital, I have to pay an extra 6 euros a month, which is a bit expensive to have Canal+. So I wanted to cancel the contract, plus it’s been 3 months that I’ve been paying and not receiving it anymore. They replied that I had to wait until the end of my contract, which is in October. So I told them that I didn’t ask for the change, and they hung up on me. As a result, I’m still paying and I still don't receive it.
I would like to get some advice...
The Canal+ services also make deliberate mistakes to shove more expensive subscriptions down your throat. I will quickly and permanently unsubscribe from this dishonest provider. They are in such a mess that they are ready to do anything.
You are right, it's unacceptable to scam people when it's already so expensive.
I've never trusted those guys.
But it's true that I've always wanted to have Canal+.
I've never trusted those guys.
But it's true that I've always wanted to have Canal+.
Hello Lila
Regarding Canal +, I am the person whose cancellation has been confirmed and the direct debits persisted. It only ended after I obtained the fax number of the service, which was the same as the litigation service, customer service... I wrote a letter calculating the time spent on the phone at 0.34 minutes + the rate for each registered letter, the sums debited dishonestly, that of December despite the cancellation being okay and confirmed, and all the expenses = the letters, the agreements... and I sent it by fax specifying my request to stop the procedures and that the next contact would be a bailiff to recover the overcharged direct debits and all the fees? Ultimately, someone contacted my mother one day to inform her about the dispatch of a reimbursement check for the excess amount debited that month. If I were you, I would have it acknowledged by a professional in the field and ask them to provide you with a certificate stating that you are not equipped with the appropriate means (notably, it's currently when antenna installers are setting up the digital system), then I would send them a letter stating that they never had you sign a contract specifying these modifications nor any amendment to your contract and that they cannot debit an unjustified amount without your consent. Finally, if you can block the bank from the amount agreed between you without the €6 (that’s what we did, and they reacted), this way you can make yourself heard.
In the end, it's a bit of a tough approach, but sometimes bluffing against bad procedures works!!! Tell them finally that you will put the file in the hands of the legal protection service covered by your multi-risk home insurance. Another bluff.
Regarding Canal +, I am the person whose cancellation has been confirmed and the direct debits persisted. It only ended after I obtained the fax number of the service, which was the same as the litigation service, customer service... I wrote a letter calculating the time spent on the phone at 0.34 minutes + the rate for each registered letter, the sums debited dishonestly, that of December despite the cancellation being okay and confirmed, and all the expenses = the letters, the agreements... and I sent it by fax specifying my request to stop the procedures and that the next contact would be a bailiff to recover the overcharged direct debits and all the fees? Ultimately, someone contacted my mother one day to inform her about the dispatch of a reimbursement check for the excess amount debited that month. If I were you, I would have it acknowledged by a professional in the field and ask them to provide you with a certificate stating that you are not equipped with the appropriate means (notably, it's currently when antenna installers are setting up the digital system), then I would send them a letter stating that they never had you sign a contract specifying these modifications nor any amendment to your contract and that they cannot debit an unjustified amount without your consent. Finally, if you can block the bank from the amount agreed between you without the €6 (that’s what we did, and they reacted), this way you can make yourself heard.
In the end, it's a bit of a tough approach, but sometimes bluffing against bad procedures works!!! Tell them finally that you will put the file in the hands of the legal protection service covered by your multi-risk home insurance. Another bluff.
Thank you for your advice.
Can you give me the fax number?
If I stop the direct debits, am I not risking having problems?
Can you give me the fax number?
If I stop the direct debits, am I not risking having problems?
Alright, I'll add my story, but I'll keep it short. For me, after the first year of mandatory subscription, we are free to unsubscribe without waiting for the anniversary date, as tacit renewal has been prohibited in France for a few years now.
Moreover, I unsubscribed because I moved to an apartment with too weak a connection. That was exactly a year ago!
Since then, I have taken out a Canal TNT subscription, but the collection service wants me to pay for like 6 months of subscription, what a joke :D
Moreover, I unsubscribed because I moved to an apartment with too weak a connection. That was exactly a year ago!
Since then, I have taken out a Canal TNT subscription, but the collection service wants me to pay for like 6 months of subscription, what a joke :D
Hello,
To add fuel to the fire on Canal+ and definitively convince all those who doubt that they have become crooks, here's my story.
I moved from Montpellier to Réunion last August and I sent a registered cancellation request for August 1st. They continued to charge me despite my numerous registered letters and complaints until October, which is the anniversary date of our subscription. And, as if by magic, I receive a confirmation of cancellation at my old address after 3 months. They are true vultures who never miss an opportunity to squeeze money out of you, even if they are acting illegally.
To add fuel to the fire on Canal+ and definitively convince all those who doubt that they have become crooks, here's my story.
I moved from Montpellier to Réunion last August and I sent a registered cancellation request for August 1st. They continued to charge me despite my numerous registered letters and complaints until October, which is the anniversary date of our subscription. And, as if by magic, I receive a confirmation of cancellation at my old address after 3 months. They are true vultures who never miss an opportunity to squeeze money out of you, even if they are acting illegally.
When I wanted to unsubscribe, they offered me €15 for 1 year, I accepted, and surprise, they charged me €16.50. I called customer service, and the first representative confirmed that there was an error and transferred me to another person to sort it out. But the second person told me there was no error and that my offer was indeed €16.50. Despite my insistence, I asked her to refund me for the 20 minutes I just spent on the phone. She said OK and sent me an email confirming a €5 discount on the next charge. And guess what? They charged me €14.50, which is only a €2 discount.... It is clear that this strategy is completely deliberate and they rely on subscribers' fatigue to let it go given the insignificant amounts and thus make money.
CANAL+ has also brought me a lot of troubles. For two months I no longer received CANAL+ and they continued to charge me even though I was no longer receiving the service and they were informed, and they continue to do so until the end of the subscription, even when you unsubscribe. I must admit that I find this shameful. In my misfortune, I am still lucky because while working in a degraded internet mode (potato mode), I am able to receive CANAL+ "approximately" again. But you really have to be wary of this type of subscription. The legislation needs to evolve regarding this type of scam where the average individual is held hostage. Given the current reputation of this company, I suspect that it won't last long. What I propose is that when you are disappointed, let 100 people know in a year. Since it is mainly executives who subscribe, this should bear some fruit and lead the company to be more flexible.
Hello
On my side, in May, I sent them my 2 cube decoders and they sent me a check for 75 euros (deposit). I called them and they kept me on the line for about 45 minutes (bingo for the cash register at 0.34 cents per minute). They told me they made a mistake due to technical issues and that they would refund the second deposit before June 17. I replied okay, but if nothing happens by June 18, I would take action. Strangely, they asked me to wait until June 21. I said okay, but if nothing happens, I would go to UFC Que Choisir to get compensated for the phone call. They told me they were offering me Canal+ for 3 months for free. I said okay, except that the following month they charged me 19.90 euros for Canal+, the crooks. So, I blocked it with my bank, which caused them to stop Canal+. That lasted for a week. So kindly, I waited until June 22 for my check of 75 euros. On June 23, I handed that over to UFC Que Choisir. The next episode is to come.
What do we say? We say thank you to the crooks at Canal+.
On my side, in May, I sent them my 2 cube decoders and they sent me a check for 75 euros (deposit). I called them and they kept me on the line for about 45 minutes (bingo for the cash register at 0.34 cents per minute). They told me they made a mistake due to technical issues and that they would refund the second deposit before June 17. I replied okay, but if nothing happens by June 18, I would take action. Strangely, they asked me to wait until June 21. I said okay, but if nothing happens, I would go to UFC Que Choisir to get compensated for the phone call. They told me they were offering me Canal+ for 3 months for free. I said okay, except that the following month they charged me 19.90 euros for Canal+, the crooks. So, I blocked it with my bank, which caused them to stop Canal+. That lasted for a week. So kindly, I waited until June 22 for my check of 75 euros. On June 23, I handed that over to UFC Que Choisir. The next episode is to come.
What do we say? We say thank you to the crooks at Canal+.
Client chair Canal Plus.. unsubscribe you cancel three months before the anniversary date advised? it's better to have a TNT box for 80€ free and end the problems, it's the biggest scam for money, customer service we pay for it, they are liars you will gain nothing it's theft it drives you crazy!!! Morality takes a hit!! I'm telling you it's very serious the government should have them stopped it's pure powerlessness and the Châtel law is forgotten along with the moral law of being human in the article of the law.
Same thing, it took me over 8 months to unsubscribe my parents from Canal + after 30 years of subscriptions without having asked for any discounts despite the yearly increases. My elderly parents are still shocked by the unfriendly reactions from Canal’s staff, intimidation, lies, threats, etc.
Because after 3 registered letters to cancel, the withdrawals continued!
After several unsuccessful calls to understand, I took my parents to the bank to block the withdrawal, which didn't surprise the banker who had had several clients doing the same against Canal +.
For clients like my parents who have always paid without issue since the beginning of Canal, it’s a shame. This story has now spread among family and friends....
Because after 3 registered letters to cancel, the withdrawals continued!
After several unsuccessful calls to understand, I took my parents to the bank to block the withdrawal, which didn't surprise the banker who had had several clients doing the same against Canal +.
For clients like my parents who have always paid without issue since the beginning of Canal, it’s a shame. This story has now spread among family and friends....