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Problem with the Spider-Man digital device

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flodidi -  
 raphaël -
Hello,

my son got his digital camera for Christmas, but I can't get the photos to display on the computer even with the software installed on the computer. I would like to know how to retrieve the photos?

thank you in advance
Configuration: Windows XP Internet Explorer 6.0

14 answers

  1.
    babarsoph Posted messages 1 Status Member 1
     
    I had emailed Lexibook. They have finally replied.
    apparently it would be a driver compatibility issue with Vista. you need to send them your addresses so they can resend the appropriate CD.
    good luck
    1
  2. angélique
     
    Hello,
    I have exactly the same problem as you, I find it unfortunate, given the price of the device, the kid is really disappointed (and us too, by the way!).
    I plan to try to go see Toys'R'Us to get an explanation...
    I'll keep you posted, please do the same if you have any news in the meantime...
    Angélique
    0
  3. babarsoph
     
    Hello

    I also have the same problem and it’s too late to change the device!!! if you have a solution thank you in advance.
    0
    1. raphaël
       
      Hello,
      I installed the CD: click on duo mode camera, then on my dsc and a small camera icon appears, and the photos display.... I searched for a long time.... now I can clear my photos.... I hope this will help you....
      0
  4. flodidi
     
    so I found the solution:

    you need to go into the Photo Impression 4 software
    import a photo
    camera and scanner
    and in select source you must set DUAL CAMERA and not coach digital camera
    you click on the small icon with the scanner and the camera and the photos start loading.
    0
    1. nono94
       
      Thank you, it works indeed!
      Well, the photo quality isn't great, but we shouldn't expect miracles either. I think it's nice and my 5-year-old son is delighted!
      0
  6. babarsoph
     
    I've already tried, but it tells me there are no photos in the camera even though I have 10 displayed on the LCD screen of the device. I don’t know what to do anymore!!!!!!!!!!
    0
    1. nas
       
      Hello,
      reading you I realized that I had the same problem as you regarding the Spiderman digital camera that my son received for his birthday. I did follow the installation CD instructions, and despite the 90 photos taken by my son, when we try to transfer them as indicated in the CD, I get a message saying that my device contains no photos! He is utterly desperate and I am annoyed. I therefore wanted to know if you have managed to find a solution in the meantime. Thank you
      0
  7. lili76280
     
    hello ,

    i have the same problem too and i can't find a solution , i have tried everything !!!my son is disappointed and so am i !!!

    WINDOWS VISTA
    0
  8. angelique
     
    everyone tries nothing to do. now I will address the supplier directly. we’ll see. I’ll keep you posted. best regards
    0
  9. lili76280
     
    I called the store where I bought the device, we have until January 15 to return the defective Christmas toys.
    I will check on site and I will keep you informed as well.
    0
  10. lili76280
     
    Thank you very much, I will do the same.
    0
  11. angelique
     
    Could you give me Lexibook's email address,
    a big thank you in advance.
    0
  12. babarsoph
     
    here is the customer service address for Lexibook
    savcomfr@lexibook.com
    0
  13. babarsoph
     
    Hello

    I just received the new driver and even after installing, there’s still no change!!!! it still tells me that the device has no photos

    I’m out of ideas!!!!!!!!

    Help
    0
  14. lili76280
     
    Hello,
    *
    For my part, I gave up the idea of photos, with Vista nothing works, I can't download the photos,
    as of today my youngest is the one who play-acts taking photos with a camera I don't recommend to anyone!!!!!!!!
    0
  15. LLaurence
     
    I have Vista and I didn’t have any trouble installing the software or importing the photos. But the photos are awful—arch-null; all blurry! money wasted!
    0