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Unable to uninstall acrobat reader 8.1

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riquiqui -  
 laulau -
Hello,
I tried to uninstall Acrobat Reader via Add/Remove Programs but it was impossible because a .dll was missing, so I deleted the Adobe folder in Program Files and did a registry cleanup.
The problem is that I still see Adobe Reader in Add/Remove Programs in the Control Panel and I cannot remove it; it says: Unable to open this patch package. Verify that the patch package exists...
And when I try to install Adobe Reader 7, it tells me there is a newer version on my computer, and it stops the installation.
How can I get rid of the Adobe folder in the Control Panel?
I'm struggling, I'm struggling...

Thank you for your help; I'm waiting for your news. 
Configuration: Windows XP Firefox 2.0.0.11

23 answers

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  1. Crest
     
    I have the solution!

    Found on another forum. I tested it and it works: I was able to remove that damn Reader 7 (which didn’t appear anywhere, not even in the Registry) and installed version 8. Thanks to Totof from the 01.net forum!!
    I quote him:

    download the Microsoft Clean Up Utility:

    https://support.microsoft.com/en-us

    install it, click on the Start menu, All Programs, Windows Install Clean Up

    in the list that appears in the utility, click on Adobe Reader that is causing you problems and click on Remove then on Exit

    Restart and install the one you want
    12
    1. cadinel
       
      You're so amazing, finally I can breathe, thank you so much!!!!
      0
    2. Gege 7685
       
      A thousand thanks, I've been fiddling for several days to uninstall Adobe Reader 8.1.1. The solution came from you. Thanks again
      Best regards
      0
    3. gege 7685 Posted messages 1 Status Member
       
      Thank you a thousand times for the solution; I have been trying for several days to uninstall Adobe Reader 8.1.1 without success. Now it’s done. Thanks again.
      Sincerely
      0
    4. geronimo17
       
      Thank you and hats off to you, sir.
      0
    5. Emmanuelle
       
      Honestly, I sincerely thank you for the information. I've been struggling with my colleague since this morning, and now it's 4:15 PM, so thank you very much... I will keep this wonderful removal tool.

      Thanks again,
      0
  2. lolo
     
    Hello,
    it's the same for me, I had version 7 and after trying to download version 8.1.1, I can't remove it anymore; I get the message "unable to open the patch package."
    How can I get out of this?
    Thanks for your answers.
    1
  3. Keff Posted messages 327 Status Member 120
     
    Hi,

    Try "Suppress Plus" to remove the entry from add/remove programs.

    @
    0
  4. riquiqui
     
    Thank you for the quick response
    Is it software to download?
    0
    1. Keff Posted messages 327 Status Member 120
       
      Yes,

      Look it up on Google.
      0
  6. riquiqui
     
    Well, I uninstalled with Suppress Plus, the folder is no longer in Suppress Plus but it remains in Add/Remove. It is still marked as 180MB even though the folder no longer exists on C. The new installation detects it in Add/Remove and the installation stops because it detects a newer version. It's really a headache.
    0
    1. Keff Posted messages 327 Status Member 120
       
      Well, you uninstalled it, OK.

      Now still under remove, you will select the "Acrobat Reader" icon and you will click on the "delete" icon in the menu bar (red cross).
      0
    3. fluxetreflux Posted messages 17 Status Member 18
       
      The provided link is dead...
      0
  7. riquiqui
     
    I still have the software name in the Control Panel (add/remove programs), but when I try to reinstall the software, a window opens and tells me: "unable to open the patch package, contact the vendor and verify that it is a valid Windows Installer patch package."
    What to do???????????????????????????????
    0
  8. Crest
     
    Hi!
    Exactly the same problem for me. And Adobe support doesn't provide any clues about it.
    If anyone has an idea!
    0
    1. ano
       
      Thank you very much for the solution. Radical. I thought I would have to format my computer to get rid of Acrobat Reader 9!!! Thank you thank you.
      0
  9. ZAZ
     
    Thank you Crest, your solution is brilliant. I had the same problem and your suggestion has finally allowed us to uninstall that damn reader 8.
    Thanks again.
    0
  10. manoun
     
    Thank you crest for your solution, I was finally able to remove Adobe Reader 8.1.1 from my computer.
    0
  11. Jn L
     
    Hello

    It's OK in the manager
    But the directories on C are still present
    and refuse to be destroyed!
    0
  12. pignans Posted messages 1 Status Member
     
    The solution from crest: <bold>https://support.microsoft.com/en-us worked very well for me, I reloaded version 7 and I'm hesitant to switch to 8 again... yet it seems to me that it's Photoshop Discovery that causes the issue with Adobe Reader 8.1.1

    thank you CREST!
    0
  13. bergolfe
     
    I followed the advice (Download the Microsoft Clean Up Utility: https://support.microsoft.com/en-us and install it.)
    PROBLEMS remain THE SAME: MESSAGE: unable to remove the previous version of Adobe Reader 8.1.2 - French. Contact your technical support group.

    I am broken!!!!!!!!
    0
    1. marmie
       
      Hello,

      The solution provided in the previous post works correctly to remove the blocked Adobe Reader, to uninstall it.
      But on the second try! It's an expert who gave the tip. Thank you.
      I'm pasting it here:
      >>>>Download the Microsoft Clean Up Utility: https://support.microsoft.com/en-us and install it.

      Once it's installed, go to "Start"---->"Programs" and click on "Windows Install Clean Up" to launch it. In the list that appears, select "Adobe Reader" (beware: nothing else), click on the "Remove" button, then on "Exit" and restart your PC.

      To install the new version of Adobe Reader: https://www.commentcamarche.net/telecharger/ 27 Acrobat Reader <<<<
      0
  14. scritch17
     
    Great!
    Thank you, Crest!
    It’s the only solution that works!
    Fortunately, I stumbled upon this topic; otherwise, I would have ended up making mistakes by tinkering around!
    Well, it’s all sorted now!
    0
  15. Y2R
     
    A big thank you to CREST!
    I am a "newbie" in computing. This is the first time I am writing on a forum. I thought it was important to send a message to warmly thank him, as I took a chance with his method and, I'm pleased to report: IT WORKS!
    Result: I successfully removed my pesky ADOBE READER 8.1.1 on the first try and immediately installed ACROBAT READER 8.1.2
    I could no longer open PDF documents. I just checked by doing a test with the first one that came up: no more problem. It opened like magic!
    The issue I initially encountered with ACROBAT READER 8.1.1 seems to have stemmed from a messed-up installation of PHOTOSHOP CS2...
    Thanks again to CREST and good evening to everyone!
    Y2R - 03.23.08 21:48
    0
    1. vanchris
       
      I also had a problem uninstalling Acrobat Reader 8.1.1. Same message of impossibility as for all of you. I followed Crest's advice and installed the cleanup utility, then followed the procedure. It worked like a charm. Everything disappeared. Then I downloaded Foxit Reader as a replacement for Acrobat Reader and I have had no issues with opening or printing PDF documents. The only downside is that it displays in English, but for what we need to understand, we manage just fine. I'm hesitant to reinstall Acrobat Reader for fear of having problems again.
      Previously, I had managed to open PDF documents by tinkering a lot, but I could no longer print; when I clicked on Print it displayed in English even though my version of Acrobat was indeed in French, and Acrobat did not recognize my printer. So I was unable to proceed further. Could someone explain to me why? I would like to know the underlying reasons for this problem that I solved with Foxit Reader.
      0
  16. Rock_1 Posted messages 5 Status Member
     
    Hi
    use the software "your uninstaller", you can find it in Wizard 17
    it can give a result
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  17. trouspette Posted messages 27 Status Member 2
     
    Hi everyone,

    So good!!! It works!!! Honestly, a big thanks to Crest for their solution... I've been struggling with my PC for a month with other issues (spyware secure and all...) : when I encountered this new problem with Acrobat Reader, I thought, it's him or me (referring to my PC). Luckily, I came across this topic: it saved his life (my PC). Thanks again!
    0
  18. mina4972
     
    Crest you are a genius!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    0
  19. Cacaille
     
    Hello,
    For the past few weeks, I have been unable to open all the files I receive; could this be due to my antivirus, which was recently renewed? I was advised to install ACROBAT READER, which I did, but the problem persists. I should also specify that I am really not good at "fiddling" around on the net. Best regards.
    Cacaille
    0
  20. kelma1
     
    Thank you, Crest. You are really a genius. While installing version 9 of Acrobat, I encountered a blockage at the end of the installation, which led to a corruption of the installation. A thousand thanks, young man.
    0
  21. pixellol
     
    Hello,
    just a big thank you to CREST!
    when you spend half a day struggling and the answer to the problem appears, you shouldn't hesitate to thank the site and the one who got us out of the breakdown! THANK YOU!
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