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New problem, this time about a mobile phone...

CCMDouste0406 Posted messages 7 Registration date   Status Member Last intervention   -  
CCMDouste0406 Posted messages 7 Registration date   Status Member Last intervention   -

Hello,

After the laptop keyboard on the Asus that hasn’t lit up for over a year, after the HP printer that refuses to print documents with the "copy" function, now my wife’s Android phone (Xiaomi) can no longer call mine (Umidigi) even though everything worked normally just two weeks ago. When she calls me, she immediately reaches voicemail without my phone ringing. However, the reverse works fine; I can call her without issue. It’s still quite a nuisance because to reach me she has to text me. Does anyone have any idea what solution to apply, or should I contact the Holy See for a global exorcism of the family electronics? Thanks in advance


9 answers

  1.
    Panth33ra Posted messages 23236 Registration date   Status Member Last intervention   Ambassador 2 365
     

    Good evening,

    Which network (Orange, SFR, etc.) is used by your smartphone?

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  2. CCMDouste0406 Posted messages 7 Registration date   Status Member Last intervention  
     
    The same network for both, SFR.
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  3. Panth33ra Posted messages 23236 Registration date   Status Member Last intervention   Ambassador 2 365
     

    Good evening,

    See Xiaomi support...

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  4. CCMDouste0406 Posted messages 7 Registration date   Status Member Last intervention  
     

    Not applicable. My wife's phone does not work only with mine, but it works fine with other people.

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    1. brucine Posted messages 25256 Registration date   Status Member Last intervention   4 188
       

      Hello,

      It is then, and probably due to an error, that in the settings of the corresponding contact record the option to send to voicemail was checked.

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      1. brucine Posted messages 25256 Registration date   Status Member Last intervention   4 188 > brucine Posted messages 25256 Registration date   Status Member Last intervention  
         

        Or filtered as spam by an incomplete system that only filters phone calls and not voicemail, apart from dedicated apps, as far as I recall that’s the case for Google’s telephony app.

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      2. CCMDouste0406 Posted messages 7 Registration date   Status Member Last intervention   > brucine Posted messages 25256 Registration date   Status Member Last intervention  
         

        Thanks to all the brave people who answered me by offering solutions that, alas, did not bring any change to the problem. On my wife's phone, everything looks OK on the contact sheet regarding my number. Besides, it was working correctly a few weeks ago and my wife has never changed the contacts and no program is interfering with her calls, which always go to my voicemail. Oddly, her video calls go through to my device without any problem... Thanks again to all the Sherlock Holmes who are using their brains....

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  6. JY29200 Posted messages 258 Registration date   Status Member Last intervention   7
     

    Hello CCDouste0406

    compose the code ##21# to remove call forwarding.

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    1. JY29200 Posted messages 258 Registration date   Status Member Last intervention   7
       

      on Mrs. ....'s mobile

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      1. CCMDouste0406 Posted messages 7 Registration date   Status Member Last intervention   > JY29200 Posted messages 258 Registration date   Status Member Last intervention  
         

        Thank you for your message. I tried the code on my wife's mobile and got the following message:

        Operator information

        Call forwarding

        Connection problem or invalid IHM code. (0)

        I must admit I was tempted to drill into the device...

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  7. JY29200 Posted messages 258 Registration date   Status Member Last intervention   7
     

    What is the operator?

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  8. CCMDouste0406 Posted messages 7 Registration date   Status Member Last intervention  
     
    SFR for both
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  9. JY29200 Posted messages 258 Registration date   Status Member Last intervention   7
     

    To deactivate SFR call forwarding, dial the corresponding code:

    • #21# for unconditional forwarding,
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  10. CCMDouste0406 Posted messages 7 Registration date   Status Member Last intervention  
     

    Same message as for the code previously provided...

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