View original (French)

Windows 11 microphone issue

HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention   -  
Didi64_549 Posted messages 2892 Registration date   Status Member Last intervention   -

Hello,

I have a problem with my microphone. I have a PC N17CSL51 Thompson Windows 11, and I just noticed that my microphone isn’t working. The output sound works.

I’m told the drivers are up to date so I really don’t know what to do. When I try to test the microphone from my settings, I don’t hear my voice.

I have Intel Smart Sound Technology

version 10.0.26100.1

In the events it’s indicated:

The device settings for SWD\MMDEVAPI\{0.0.1.00000000}.{9698c6aa-cf10-40cd-93ba-7abf86b35003} have not been migrated from the previous operating system installation due to a partial or ambiguous match between devices.

I don’t know how to resolve this and I’m grateful for any help!

Thank you!

3 answers

  1.
    Didi64_549 Posted messages 2892 Registration date   Status Member Last intervention  
     

    Hello,

    Often you need to uninstall an offender that prevents the mic from working, as with smart sound technology already.

    Also choose the correct device by going to Settings >> System >> Sound, then go to the Input section and select it.

    You uninstall the wrong one, then restart the PC and see if the correct device installs again, then subsequently go to the Thomson / Medion site to get the correct audio driver for your PC. PC N17CSL51, often named Realtek High Definition Audio with Intel SST, and see what happens to the sound when you install it.

    0
    1. HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention  
       
      Hello, I uninstalled the Intel Smart Sound Technology driver, and when I restarted it was there again. In the settings, to choose the right thing, well I only have one option so I can’t really choose. I tried to install this but I’m getting messages like: DetectionVerificationDrv.inf: oem76.inf and installed successfully on 0 device(s) IntcAudioBus.inf: Failed to add driver to the system. 0xE000022F error: The third-party INF does not contain digital signature information. IntcBTAu.inf: oem77.inf and installed successfully on 0 device(s) IntcDMic.inf: Failed to add driver to the system. 0xE000022F error: The third-party INF does not contain digital signature information. IntcOED.inf: Failed to add driver to the system. 0x00000002 error: The specified file could not be found. IntcSDW.inf: oem78.inf and installed successfully on 0 device(s) IntcSST.inf: oem79.inf and installed successfully on 0 device(s) IntcUSB.inf: oem80.inf and installed successfully on 0 device(s) netrtwlanu.inf: oem41.inf and installed successfully on 0 device(s) I really don’t know what to do, I don’t understand any of this.
      0
      1. Didi64_549 Posted messages 2892 Registration date   Status Member Last intervention   > HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention  
         

        Re,

        You haven't read everything I think, because I mentioned you to go download and install a new driver that is normally on the Thomson / Mediom site, specifically the driver for your PC: PC N17CSL51 for the Windows 11 system, and then see what happens.

        0
  2. HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention  
     

    Re,

    I downloaded that tch0880400b.exe but there are so many files, I don’t know which one is the right one! I really don’t know much about this. I ran the .exe file, but when I go to my sound settings it’s always Intel Smart Sound Technology and no need to test my mic. No way to select something else

    0
    1. Didi64_549 Posted messages 2892 Registration date   Status Member Last intervention  
       

      Hi again,

      Have you checked whether there are any new updates, because sometimes they fix problems?

      0
  3. HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention  
     
    Hello again,

    So yesterday I uninstalled Technology Inter Smart Sound again. When I rebooted today, first I had no sound driver and then it came back by itself (Techno... I’ll shorten to TISS).

    I checked, no updates available, neither for the PC nor in the Device Manager.

    I wanted to test my microphone: a small new thing I didn't have in the last few days. When I try to test from the settings, the microphone icon appears in my bottom bar. It wasn't the case before. However, it’s impossible to test. I’m attaching a screenshot.
    0
    1. HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention  
       

      Re, little update: I don’t know what method I used to set the volume on the mic, but help, my mic is "screaming" and crackling in a shrill, possessed-by-a-horror-movie way

      0
      1. Didi64_549 Posted messages 2892 Registration date   Status Member Last intervention   > HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention  
         

        Hello,

        In the provided screenshot, there is a message that says:

        this device is in use and during usage this may cause audio problems.

        So yes, there is an application in use, so the microphone apparently works.

        0
      2. HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention   > Didi64_549 Posted messages 2892 Registration date   Status Member Last intervention  
         

        Re, no app uses the microphone I’ve checked everything

        0
      3. Didi64_549 Posted messages 2892 Registration date   Status Member Last intervention   > HamsterSilencieux64 Posted messages 6 Registration date   Status Member Last intervention  
         

        Re,

        So, the Intel Smart Sound audio driver is most likely incompatible and probably corrupted as well.

        That’s why the System thinks the microphone is in use and therefore you cannot use it.

        The message still confirms a driver issue, and if in Device Manager you see a yellow triangle with a driver dating back to 2021 or even version 10.26.100.1, they have become problematic for microphone use.

        The driver I suggested you install as a Sis, you must absolutely find on Thomson's site.

        0