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Erreur de captcha

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Annaba882 Posted messages 23 Registration date   Status Member Last intervention   -  
Annaba882 Posted messages 23 Registration date   Status Member Last intervention   -

Hello, when I try to log into my Badoo account (Safari or app via iOS) I receive the confirmation code by email but in the next step the captcha hasn't appeared since last night and I can't connect due to this bug. I tried downloading the app several times, clearing my Safari cache, trying on another phone, nothing works… do you have any idea? Thank you in advance.


5 answers

  1.
    Annaba882 Posted messages 23 Registration date   Status Member Last intervention  
     

    Any info?

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  2. MPMP10 Posted messages 47492 Registration date   Status Member Last intervention   19 043
     

    Hello,

    The problem is on their end.

    You should discuss this with them.

    https://support.badoo.com/hc/fr/requests/new#

    https://support.badoo.com/hc/fr/articles/32091792049821-Conseils-de-r%C3%A9solution-de-probl%C3%A8mes-et-bugs-en-cours

    https://www.statut-services.fr/service/badoo

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    1. Annaba882 Posted messages 23 Registration date   Status Member Last intervention  
       

      Hello, thank you for your response. I contacted support but haven't heard back... I don't have a VPN.

      Is there any solution in the meantime?

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    2. MPMP10 Posted messages 47492 Registration date   Status Member Last intervention   19 043 > Annaba882 Posted messages 23 Registration date   Status Member Last intervention  
       

      If it's an error on their own servers, not really no..., in this context it's up to the site managers to fix it.

      And via a PC?

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    3. Annaba882 Posted messages 23 Registration date   Status Member Last intervention   > MPMP10 Posted messages 47492 Registration date   Status Member Last intervention  
       

      Same on PC and on my tablet. There aren't many reports; I have the impression that we are few to be affected.

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    4. MPMP10 Posted messages 47492 Registration date   Status Member Last intervention   19 043 > Annaba882 Posted messages 23 Registration date   Status Member Last intervention  
       

      We will have to be patient.

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    5. Annaba882 Posted messages 23 Registration date   Status Member Last intervention   > MPMP10 Posted messages 47492 Registration date   Status Member Last intervention  
       

      Do you understand anything about the image I posted? Thank you

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  3. MPMP10 Posted messages 47492 Registration date   Status Member Last intervention   19 043
     

    And via a PC?

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  4. Annaba882 Posted messages 23 Registration date   Status Member Last intervention  
     

    I just tried on Chrome by opening the console. I don't know if it's possible to tell me more with this information? Thank you in advance.

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  6. maax
     

    I unfortunately have no solution to offer, except to say that I've been encountering the same problem for 2 days.

    I tried Chrome and Firefox, and the same behavior occurs with an empty captcha field.

    I imagine there’s an issue on their end and that we will have to wait for them to fix it :(

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    1. Annaba882 Posted messages 23 Registration date   Status Member Last intervention  
       

      Hello, have you tried contacting support?

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      1. maax > Annaba882 Posted messages 23 Registration date   Status Member Last intervention  
         

        No, but I see that today it works again for me (finally I was able to log in without being asked for a captcha).

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      2. Annaba882 Posted messages 23 Registration date   Status Member Last intervention   > maax
         
        On the site or the app?
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