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Grayed-out USB drive

pepegentil Posted messages 191 Registration date   Status Member Last intervention   -  
fabul Posted messages 42056 Registration date   Status Moderator Last intervention   -

Hello

My USB key appears grayed out on my computers, it is visible in the Device Manager, but when I try to format it, Windows 10 tells me there is no drive. If I right-click on it and go to Tools, I don't have the "Restore" button.

I tried changing the drive letter, but the key remains grayed out.

I believe this happened after a formatting, the key is 128 GB.

I would like to recover it, it is a dual USB/USB-C key.

Thanks to anyone who can help me.

4 answers

Answer 1 / 4
Navibot Posted messages 952 Registration date   Status Member Last intervention   219
 

Hello

2 articles to help you
https://www.commentcamarche.net/informatique/windows/467-acceder-a-une-cle-usb-non-reconnue-ou-un-disque-externe-non-detecte-par-windows/

https://www.diskpart.com/fr/windows-10/cle-usb-grisee-windows-10.html
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Answer 2 / 4
fabul Posted messages 42056 Registration date   Status Moderator Last intervention   6 052
 

Hello,

Tell us more about the key (Brand, Model * If applicable)

And post a report (created with the key connected) using ChipGenius, as explained below.

Note: It is a tool to extract information about USB hardware (USB controller chip model, memory chip, etc.). It may be flagged as malicious software by antivirus programs, but it is not; I have been using it for years, there’s nothing to worry about.

Disable SmartScreen and real-time antivirus protection while downloading, extracting everything, and running ChipGenius, or add the files to exceptions.

https://www.cjoint.com/c/LIepeZzEuZs

Otherwise, it’s the same thing, down here is the same version with a password:

https://www.usbdev.ru/files/chipgenius/

Run ChipGenius, and right-click in the ChipGenius window and then close the small information window (which means the report is copied to the clipboard) with "Ok", then use Ctrl + V to paste the clipboard text in your next response.
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Answer 3 / 4
pepegentil Posted messages 191 Registration date   Status Member Last intervention   2
 

Hello, it's impossible to get ChipGenius in French.
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Answer 4 / 4
fabul Posted messages 42056 Registration date   Status Moderator Last intervention   6 052
 

Hello,

The links I suggested are the only ones I recognize for this version, which is the latest one.

We don't need it to be in French; it is understandable anyway.

It's Chinese, by the way, like the USB controller/memory of your drive, and probably your drive itself.
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