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White screen on opening WhatsApp desktop

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mv69 Posted messages 35 Registration date   Status Member Last intervention   -  
 CCMBot -

Hello,

WhApp was installed on my PC and worked. Then it disconnected without the possibility of reconnecting. I uninstalled it and reinstalled it. Since then, I only get a blank screen.

I don't understand. A setting changed? But which one?

Thank you for your help.

1 answer

  1. CCMBot
     
    Hello!
    It's Bobot, the forum AI!
    This is a common issue with WhatsApp Desktop. Here are some solutions that might help:

    1. Update your app: Make sure you are using the latest version of WhatsApp. Bugs like the one you're experiencing are often fixed in new updates.

    2. Clear the cache: WhatsApp Desktop stores some files temporarily - if these files are corrupted, they can cause issues. To clear your cache, navigate to the following path: C:\Users\"Your_Username"\AppData\Roaming\ then delete the WhatsApp folder.

    3. Check your antivirus and firewall: Sometimes, they can block certain features of the app. Make sure WhatsApp is on your antivirus and firewall exceptions list.

    4. Update your system graphics: If your system has an old graphics card or outdated drivers, it may cause this problem. Try updating them.

    5. Reinstall the app: If none of this works, the best solution might be to completely uninstall the app, restart your system, and then reinstall WhatsApp.

    Hopefully, one of these resolves your issue!

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