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ALCATEL FIXE 530 LOCKED KEYBOARD

mellodie10 Posted messages 15 Status Member -  
baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   -

Hello, I can't unlock the keyboard on my phone. When I press the "star" key, it says "keyboard locked," press "hash," but nothing responds. And it's precisely the "hash" key that I need. Thank you for your help. Best regards.

11 answers

  1.
    baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410
     

    Hello,

    Unless I'm mistaken, a long press on the * (star) key locks or unlocks the keyboard.

    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...

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  2. mellodie10 Posted messages 15 Status Member
     

    Hello Baladur13n, thank you for replying but unfortunately it’s not working.

    When I press the "star" key it tells me "keyboard locked," press "hash," and by pressing "hash" I get crossed-out zeros. So I'm stuck...

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    1. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410
       
      • If the phone says "locked keyboard - press "hash"", press and hold the "hash" key.

      Which key has a key-shaped engraving on it?

      If not, try removing the batteries for a good minute, then put them back in.

      What is the exact model of this Alcatel 530? F530?

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  3. mellodie
     

    Re

    For the batteries, nothing

    press and hold for 2 minutes, nothing

    model F530

    on the screen to the right, I have a key which certainly means locked

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  4. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410
     

    In this notice, https://manuall.fr/alcatel-f530-voice-duo-telephone-sans-fil/#downloadModal

    It clearly states that the star key allows for locking/unlocking by long press.

    However, on newer models (with call blocking)
    https://www.alcatel-home.com/wp-content/uploads/2023/10/Alcatel-F530-Voice-EU-FR.NL_Rev4_11May-1.pdf

    nothing is specified, no more labeling (key) on the buttons. No description regarding the locking/unlocking of the keyboard.

    As a result, I invite you to contact Alcatel:

    0820.820.217*

    *The cost of the call is 15 Euro cents per minute, in addition to the call rate

    From Monday to Saturday
    08:00 to 19:00

    serviceconso@alcatel-business.com


    It's very difficult to catch a black cat in a dark room.
    Especially when it isn't there...

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    1. brupala Posted messages 111183 Registration date   Status Member Last intervention   14 459
       

      Hello Edouard,

      why is it marked as resolved?

      Is it still the problem of responding to notification emails?

      I don't think it should be resolved.

      Especially if we can get an unspecified response in the documentation.

      1
      1. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410 > brupala Posted messages 111183 Registration date   Status Member Last intervention  
         

        The topic was marked as resolved by Mélodie10 this morning at 10:27.

        Was it an error on her part?

        But you're right, I'll put it back in order.

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    2. mellodie10 Posted messages 15 Status Member
       

      Hello baladur15

      No, my problem is not resolved, unfortunately.

      My phone is old; I've had it for 8 years, and it's not a smartphone.

      I couldn't find my model on the Alcatel website.

      This morning, I called the store where I bought it, and "they don't know"...

      I'm going to call Alcatel....
      Have a nice day, and thank you for taking the time to respond to me.

      Best regards

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      1. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410 > mellodie10 Posted messages 15 Status Member
         

        You must be able to tell us which model you have.

        In the image below:

        • on the left, the old model (with a key screen print on the star key).
        • on the right, the new model with call blocking (keys M1 - blocking - M2) above keys 1, 2, 3
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  6. mellodie10 Posted messages 15 Status Member
     

    Hello, it's the one on the left

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    1. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410
       

      So there is indeed a printed key on the star key.

      Therefore, a long press on this key should unlock it and the key displayed on the screen should disappear.

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      1. mellodie10 Posted messages 15 Status Member > baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention  
         

        Unfortunately not, because after "locking" it is requested to press the "hash" key... which is not active.

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      2. mellodie10 Posted messages 15 Status Member > mellodie10 Posted messages 15 Status Member
         

        The first problem is:

        how to reactivate the pound key?

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  7. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410
     

    Before we deal with the # key, let's go step by step.

    When you press and hold the star key, does the key-shaped icon displayed on the screen (your message #4) disappear or not?

    Another question: What does the battery status icon look like on the screen (in the top right)?
    Completely black inside or not?

    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...

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    1. mellodie10 Posted messages 15 Status Member
       

      now I have this

      full black

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    2. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410 > mellodie10 Posted messages 15 Status Member
       

      "now I have diese"

      What does that mean?

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    3. mellodie10 Posted messages 15 Status Member > baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention  
       

      that means I have the hash symbol

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    4. mellodie10 Posted messages 15 Status Member > mellodie10 Posted messages 15 Status Member
       

      after doing "star 3" I have this hashtag symbol instead of the star symbol

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    5. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410 > mellodie10 Posted messages 15 Status Member
       

      Star 3? Why did you do that?

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  8. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410
     

    By chasing two hares at once, you are sure to get lost along the way.

    Continue your search, I'm giving up.

    Very difficult to catch a black cat in a dark room.
    Especially when it's not there...

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    1. Montsetvaux
       

      Hello, I would appreciate your help because my keyboard does not lock/unlock (f685 new model with locking). The asterisk key only serves to type stars ^^

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      1. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410 > Montsetvaux
         

        Hello,

        On this phone, there is no key-shaped printing on the * (star) or # keys.

        Nothing in the manual about locking the keypad except for the possible presence of a key displayed on the screen in case of locking [page1 (4 of the pdf)] ???

        However, you could try pressing and holding the C/int key. If that doesn't work, I recommend contacting Alcatel (see message #5).

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  9. MPMP10 Posted messages 47579 Registration date   Status Member Last intervention   19 083
     

    Hello,

    Despite the keyboard being locked, is the next button on the handset functional? I assume it is not (do you have access to the menu through it...)?

    If it is functional, try resetting your Alcatel.

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  10. mellodie
     

    Hello MPMP10, thank you for responding.

    I can access the menu, default, ok, it's asking me for my PIN code? But when I try to enter 4/0, the hash sign appears, and I can't proceed any further, so I can't reset it. This phone is really messed up.

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    1. MPMP10 Posted messages 47579 Registration date   Status Member Last intervention   19 083
       

      Hello,

      Try unplugging the power outlet of the base and try the procedure again, I think it's time to invest in a new phone.

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  11. mellodie
     

    Re   for the plug, I have already tried.....   and for the 2nd solution: I think I agree. I will ask for a new one from Santa Claus... hee hee hee.   Thank you for wanting to help me. Have a good day. Best regards

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    1. MPMP10 Posted messages 47579 Registration date   Status Member Last intervention   19 083
       

      You’re welcome and have a nice day to you too.

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  12. baladur13 Posted messages 47393 Registration date   Status Moderator Last intervention   14 410
     

    Have you tried long pressing the C/int key (message#24)

    The appearance of # when entering the PIN code can be normal, in order to hide the entered code from the view of a third party.

    It's very difficult to catch a black cat in a dark room.
    Especially when it's not there...

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