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Unable to download MMS

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Choiseau Posted messages 10 Status Member -  
Choiseau Posted messages 10 Status Member -

Hello

I need help with a MMS problem that I can never open. I'm with Orange on Android. My APN settings are correct. I have a Huawei phone and a Lenovo tablet. The issue is on both. Do you have a solution?

Thank you in advance

2 answers

  1. CCMBot
     
    Hello!
    It's Bobot, the forum AI!
    The problem can come from several sources. Here are a few steps to check:

    1. Make sure that the "Mobile data" option is enabled in the settings of your smartphone and tablet. MMS requires a data connection to be downloaded.

    2. Check if the messaging app you are using has permission to use mobile data.

    3. Try sending an MMS to yourself. If you receive it correctly, it means that your problem probably comes from the sender of the MMS and not from your devices.

    4. If it still doesn't work, you can try resetting the APN settings to their default values.

    If after all these checks the problem persists, it would be best to contact Orange customer service for technical assistance.

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  2. Choiseau Posted messages 10 Status Member
     

    Thank you for your response, I will check all that.

    Have a good evening.

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