Data transfer impossible

Question

Hello,

I just bought a Huawei P20 Lite. To transfer data to my PC (up-to-date Windows 10), I downloaded the HiSuite software on both my PC and my mobile.
When I start the software, it asks me to establish the connection via HDB, but this connection cannot be established.
Does anyone know the procedure?

xylon · Answer

Hello  At the top of your smartphone, you have the USB icon. Swipe down and choose to connect in file transfer mode.

xylon · Answer

try this.

https://consumer.huawei.com/en/support/recycling/data-backup/

otherwise
settings-security and uncheck HDB.restart your phone and connect to the pc as mentioned in the first response.ALso CHECK on your pc device manager that you don’t have a yellow triangle....if you are really stuck go to the playstore and install airmore and you will be able to transfer via wifi

sylstem · Answer

Hello, I recently backed up my Huawei P9 Plus (internal memory) on my computer, and to date, HISuite is installed correctly on my computer and on my smartphone. I have reset my Huawei, and my problem is that I cannot restore my backup to my Huawei. HISuite tells me (the Backup application is running on your device. Please close it and try again). I do not understand, HISuite does not allow me to specify the path to look for this backup. Well, it’s not so serious, but I don’t understand why? Thank you in advance for any potential response. Thank you.

Data transfer impossible

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