PC shuts down instantly while gaming

Hi.

So I might be saying something silly, but the first thing that comes to my mind is GPU or processor overheating.

Is the thermal paste properly applied?

Did you build the PC yourself or not? > if yes > plastic removed from the heatsink?

I know it’s a dumb question, but it matters.

Besides what I think, others will chime in to help you.

So I built it about 5 years ago now, I'm going to put some thermal paste on it today. A few months ago, I could play single-player games without too much trouble.

If you want, here's the userDiag:

https://userdiag.com/id/0nWOpPA87f

By the way, I noticed during this 3-minute test that one of the GPU fans wasn't spinning, but it might be normal, I don't know.

First of all, thank you for your answers!

The D: drive is an external hard drive, did I need to unplug it for the userDiag?

It might have been obvious but I'm terrible with computers haha

I don't know if it has a problem, I've had it for about 5 years too :/

It's true, I will take care of it then, but can it have an impact on the gameplay issue?

Sorry if I ask silly questions sometimes, but I really don't know much about it...

Hello

1-A damaged D: hard drive can indeed cause a PC to crash, yes.

We're primarily at risk of data loss.

To follow the forum's habits and confirm, use the free CrystalDiskInfo and perform a simple test: Blue or green is good; yellow or orange means there are already lost sectors, back up your data and replace the hard drive as it may fail unexpectedly; red means replace the hard drive but you've already lost data, rescue it or use a recovery program as it can be more complicated.

Official site

https://crystaldisk-info.com/

Tutorial

https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/

P.S.: I have 2 drives, one SSD with 37,000 hours and one HDD with 34,000 hours, and they are good according to CrystalDiskInfo and work well; the main risks come from shocks and sudden power cuts.

2- There is indeed something abnormal; the graphics card drops in frequency irregularly but systematically when the temperature is at its maximum. Test another graphics card through cross-testing on another PC; if the issue follows the graphics card, it is the one that is faulty.

Hello,

Unfortunately, for the CG, I don't really have a way to test others.

Regarding Crystaldisk, the external hard drive is in yellow. There's nothing really important on it, and if this game bug could come from that, no worries, I'll unplug it.

Do you think that could simply be it?

Okay, so I'm unplugging it already. So the problem would come from the temperature of the graphics card? And what do I do if that's the case?

So according to you, the problem must definitely be with the GPU? I ran a benchmark on 3DMark Fire Strike, I don't know if the result can help.

https://www.3dmark.com/3dm/135963156

Hello

Userdiag evaluates a PC for a high but regular load if everything goes well, and it’s the curves that indicate the temperature keeps rising until the maximum temperature, which is: a peak at 88° flagged as too hot by the site from the 34th second and lasting until the end of the recording at 40 seconds.

At the same time, the hotspot which should correspond to the graphics RAM probably hasn’t stopped since the beginning making peaks at 110° or more, and the power varies between 75 and 140W likely to allow the card to cool down, without managing to do so, and the average eventually reaches the fateful 88°. We see this in the Userdiag report. It is not regular, yet the test demands a load that should be regular if you are not doing anything else at the same time. So the test is already a failure after 40 seconds, it's the low performance level of 58% that indicates that the graphics card is suffering from this temperature.

__________

The game depends on what’s happening on the screen and does not keep the graphics card working as regularly. Not being a gamer, the scores mean nothing to me, I have my references in my programs but neither your games nor your PC for benchmarking.

You could very well play for a quarter of an hour or 4 hours before reaching the average too hot which causes everything to crash during a gaming action or a secondary program that makes the graphics card work. This isn’t visible in your benchmark report. If by chance a game heats less, you can achieve a very good score! and crash when you stop working and the PC decides to take the opportunity to run an antivirus scan or anything else. We only have an average temperature of 76° over the entire duration of the benchmark, no peaks with the benchmarks.

Hello,

So I didn’t understand everything, but do you have any idea where the problem is coming from, please?

"The reached temperature (88°C) seems to negatively impact the graphics card's performance."
"Test another graphics card crosswise on another PC; if the failure follows the graphics card, it's the one that's faulty."

"Do you have any way to test another GPU on your computer with the same game?"

"If there's a way to conduct thorough tests on the GPU, don't hesitate."

"Normally, the fans should run all the time when pushed for performance."

"By the way, I noticed during this test that one of the GPU's fans wasn't spinning."

"A bit more demanding, I imagine, my computer shuts down immediately; I can't even get to the game."
"In this situation, it might be interesting to improve the cooling of the graphics card."

Hello

If you can't check the cooling of the card yourself or the game settings that seem to cause it to heat up, it would be good to get help from a technician.