Écran tactile ne se connecte pas correctement

cjmlandes Posted messages 93 Status Membre -  
cjmlandes Posted messages 93 Status Membre -

Hello,

On my Galaxy A14 5G, my touchscreen isn't working properly. It often becomes unresponsive. No matter how much I try to scroll the screen or even write a message, nothing happens, it's like frozen. I have to press the Power button (as if to put it to sleep) and press the Power button again to get the home screen, and then it starts working again. Sometimes I have to do this 2 or 3 times in a row.

Does anyone have a solution to this recurring problem?

Thank you for your responses.


2 réponses

bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Hello @cjmlandes StatutMembre.

See https://www.samsung.com/fr/support/mobile-devices/pourquoi-l-ecran-tactile-de-mon-samsung-ne-fonctionne-t-il-plus-correctement/

If it's still the same, reset your phone https://www.samsung.com/fr/support/mobile-devices/comment-reinitialiser-mon-smartphone-tablette-ou-restaurer-les-parametres-d-usine/


bazfile
Moderator/Security Contributor.
A hello, an answer, a thank you are always appreciated.

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cjmlandes Posted messages 93 Status Membre 1
 

Hello Bazfile,

I will take a look at that as soon as possible.
Thank you for the help.

I will let you know what happens.

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