Virus that reappears on restart
MisteryBean Posted messages 8947 Registration date Status Modérateur Last intervention -
Hello, I have a virus that I can't remove, the malwarebytes report:
File: 1
Generic.Malware/Suspicious, C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MICROSOFT\MICROSOFTWEB.{7007ACC7-3202-11D1-AAD2-00805FC1270E}\SYSTEMONEDRIVESVC64A.EXE, In quarantine, 0, 392686, 1.0.98623, , shuriken, , 95E3B648F474F9260BE09EDFACFFFB25, 8FC1738EE78ABA7B678BDF82CF69CE68821E806E63AB14D9C29B8599BACB1B5E
I have a blue screen error on restart (collecting information) and it's back on the computer when I scan again
thank you for your help
11 réponses
Hello,
To see, follow the procedure here => https://forums.commentcamarche.net/forum/affich-38063320-important-a-lire-avant-tout-demande-de-desinfection
Hello, I tried to reset Windows and it doesn't work, here are the files:
https://pixeldrain.com/u/zskNahhj
https://pixeldrain.com/u/ZZfcPCz6
thank you
RE_
--> Copy what is found here https://textup.fr/839705XR from start:: to end:: (without pasting it anywhere)
--> Open FRST (or FRST64) as an administrator and click on Fix
If FRST seems to freeze or is not responding, let it run
--> The PC will prompt you to restart, accept it
--> A fixlog file is created in the same location as FRST, post it like the other reports
--> Let me know if you still have the problem.
Here is the file:
https://pixeldrain.com/u/7i6gfaov
The computer is functioning normally but I still get the blue error screen upon reboot.
RE_
OK, uninstall Malwarebytes so it doesn't interfere with the process.
We will repair Windows while keeping Applications/data/settings/etc.
*****************
/!\ always remember to back up your important data before any system manipulation, although data should be backed up permanently and regularly
--> Download the ISO corresponding to your PC
--> Once downloaded, double click to mount it in the virtual drive (or right click => Open with => Windows Explorer)
--> Right click and run as administrator on setup.exe
--> Click on Next
--> Click on Accept
--> Check that Keep files and applications is checked
--> Click on Install
Windows 10 will reinstall itself while keeping the data and the programs
Then check if you still have the problem.
Hello,
I followed your instructions but got the same result as when I tried to reset the PC. Error, unable to complete the installation, apparently Windows Update is down, I tried troubleshooting but with no success either, the error code:
-
0xC1900101 - 0x30018
The installation failed in the FIRST_BOOT phase with an error during the SYSPREP_SPECIALISE operator.
This corrupted file really messed up my PC.
Ah, finally, it's fixed, I followed the Windows instructions for this error, I did a chkdsk/f C: and my computer finally restarts normally.
Thanks for your help and good luck.
RE_
OK. Can you post the report to see what he fixed?
=> Download Lady's chkdsk Report
=> Run it, a report will be created, post it unless it's empty
hi,
here is the report:
https://pixeldrain.com/u/ZWsLfpcv
thanks again for your help.
however, I’m still going to reinstall, well if it works because I still have an error with windows update (disabled and blank page)
RE_
OK, before reinstalling, check the status of your SSD/HDD just in case
https://www.malekal.com/crystaldiskinfo-verifier-etat-sante-disque-dur/