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Virus that reappears on restart

sebos71 Posted messages 5 Status Member -  
MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   -

Hello, I have a virus that I can't remove, the malwarebytes report:

File: 1
Generic.Malware/Suspicious, C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MICROSOFT\MICROSOFTWEB.{7007ACC7-3202-11D1-AAD2-00805FC1270E}\SYSTEMONEDRIVESVC64A.EXE, In quarantine, 0, 392686, 1.0.98623, , shuriken, , 95E3B648F474F9260BE09EDFACFFFB25, 8FC1738EE78ABA7B678BDF82CF69CE68821E806E63AB14D9C29B8599BACB1B5E

I have a blue screen error on restart (collecting information) and it's back on the computer when I scan again

thank you for your help


11 answers

  2.
    sebos71 Posted messages 5 Status Member
     

    Hello, I tried to reset Windows and it doesn't work, here are the files:

    https://pixeldrain.com/u/zskNahhj

    https://pixeldrain.com/u/ZZfcPCz6

    thank you

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  3. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     

    The additional link is not working.

    PS: oh wait, it's fine

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  4. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     

    RE_

    --> Copy what is found here https://textup.fr/839705XR from start:: to end:: (without pasting it anywhere)

    --> Open FRST (or FRST64) as an administrator and click on Fix
    If FRST seems to freeze or is not responding, let it run

    --> The PC will prompt you to restart, accept it

    --> A fixlog file is created in the same location as FRST, post it like the other reports

    --> Let me know if you still have the problem.

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  7. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     

    RE_

    OK, uninstall Malwarebytes so it doesn't interfere with the process.

    We will repair Windows while keeping Applications/data/settings/etc.

    *****************

    /!\ always remember to back up your important data before any system manipulation, although data should be backed up permanently and regularly


    --> Download the ISO corresponding to your PC

    --> Once downloaded, double click to mount it in the virtual drive (or right click => Open with => Windows Explorer)

    --> Right click and run as administrator on setup.exe

    --> Click on Next

    --> Click on Accept

    --> Check that Keep files and applications is checked

    --> Click on Install


    Windows 10 will reinstall itself while keeping the data and the programs

    Then check if you still have the problem.

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  8. sebos71
     

    Hello,

    I followed your instructions but got the same result as when I tried to reset the PC. Error, unable to complete the installation, apparently Windows Update is down, I tried troubleshooting but with no success either, the error code:

    • 0xC1900101 - 0x30018

    The installation failed in the FIRST_BOOT phase with an error during the SYSPREP_SPECIALISE operator.

    This corrupted file really messed up my PC.

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  9. sebos71
     

    Ah, finally, it's fixed, I followed the Windows instructions for this error, I did a chkdsk/f C: and my computer finally restarts normally.

    Thanks for your help and good luck.

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  10. MisteryBean Posted messages 8950 Registration date   Status Moderator Last intervention   1 294
     

    RE_

    OK. Can you post the report to see what he fixed?

    => Download Lady's chkdsk Report

    => Run it, a report will be created, post it unless it's empty

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  11. sebos71 Posted messages 5 Status Member
     

    hi,

    here is the report:

    https://pixeldrain.com/u/ZWsLfpcv

    thanks again for your help.

    however, I’m still going to reinstall, well if it works because I still have an error with windows update (disabled and blank page)

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