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Firefox and YouTube

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axel_8410 Posted messages 425 Registration date   Status Member Last intervention   -  
MPMP10 Posted messages 47336 Registration date   Status Member Last intervention   -

Hello,

Today my Firefox updated to version 138 on my Mac.

Since the update, I can't access Youtube, but I can access Gmail without any problem. As soon as I click on the Youtube icon, the whole page turns gray and nothing happens.

With other browsers, there is no problem; I can access Youtube.

I'm attaching a screenshot of the gray page as soon as I try to connect to Youtube.

Thank you in advance to those who take the time to help me.

3 answers

  1.
    MPMP10 Posted messages 47336 Registration date   Status Member Last intervention   18 957
     

    Good evening,

    Don't touch anything and wait a bit.

    I'm afraid it might be on their end!

    21 Reports (<24h)

     Comments User-mrdzbmplj April 30, 2025 at 6:21 PM I can't access YouTube on my PC. The videos won't load. Reply Report Dom April 30, 2025 at 5:01 PM Blank page! Reply Report Stef April 30, 2025 at 3:02 PM No access possible Reply Report Syl April 30, 2025 at 1:15 PM No connection possible Reply Report Cédric April 29, 2025 at 7:08 PM Videos stuck Reply Report Vug April 28, 2025 at 10:07 PM Not available

     https://www.totalbug.com/youtube/

    https://downdetector.fr/statut/youtube/

    If you're using an ad blocker (or a VPN too...), disable it to check.

    1
    1. axel_8410 Posted messages 425 Registration date   Status Member Last intervention   40
       

      Hello MPMP10

      I did it but unfortunately it doesn't change anything. I will wait as you suggested.

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    2. MPMP10 Posted messages 47336 Registration date   Status Member Last intervention   18 957 > axel_8410 Posted messages 425 Registration date   Status Member Last intervention  
       

      OK.

      Your Mac and your browser are not to blame, have a good evening.

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    3. axel_8410 Posted messages 425 Registration date   Status Member Last intervention   40 > MPMP10 Posted messages 47336 Registration date   Status Member Last intervention  
       

      Thank you

      1
    4. MPMP10 Posted messages 47336 Registration date   Status Member Last intervention   18 957 > axel_8410 Posted messages 425 Registration date   Status Member Last intervention  
       

      You're welcome.

      1
    5. axel_8410 Posted messages 425 Registration date   Status Member Last intervention   40 > MPMP10 Posted messages 47336 Registration date   Status Member Last intervention  
       

      The problem is resolved. I just logged into Youtube.

      Have a nice day.

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  2. HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention   11 947
     

    Hello,

    Have you cleared the Firefox cache?

    0
    1. axel_8410 Posted messages 425 Registration date   Status Member Last intervention   40
       

      Hello HelpiOS,

      Yes, I have cleared everything, including the cache.

      0
      1. HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention   11 947 > axel_8410 Posted messages 425 Registration date   Status Member Last intervention  
         

        So what does it look like in private browsing?

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      2. axel_8410 Posted messages 425 Registration date   Status Member Last intervention   40 > HelpiOS Posted messages 15569 Registration date   Status Moderator Last intervention  
         

        Same gray page, I just tried.

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  3. Pierr10 Posted messages 13828 Registration date   Status Moderator Last intervention   5 840
     

    Hello

    Same thing on PC. 

    Crashes, black screen, etc. Nothing works. In the end, I had to restart the computer. Pure joy!

    And I see that Firefox prevents any return to a previous version.

    I don't usually use Firefox. I just read that this software is losing ground. How could it be otherwise?

    What is well conceived is clearly stated,
    And the words to say it come easily.
    (Boileau)

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    1. axel_8410 Posted messages 425 Registration date   Status Member Last intervention   40
       

      Hello Pierr10,

      I forgot to mention in my post that only YouTube doesn't work with Firefox. No problem with other sites.

      Normally, Firefox works very well and I have been using it since its very beginnings, so for many years, and I have always been completely satisfied with this software, which I recommend.

      1
      1. Pierr10 Posted messages 13828 Registration date   Status Moderator Last intervention   5 840 > axel_8410 Posted messages 425 Registration date   Status Member Last intervention  
         

        That's exactly what I noticed: the problem is with Youtube.

        And it's true that usually there are no major issues.

        But it's really not serious to offer an update that has such a problem.

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