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Firefox and YouTube

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axel_8410 Posted messages 415 Registration date   Status Membre Last intervention   -  
MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   -

Hello,

Today my Firefox updated to version 138 on my Mac.

Since the update, I can't access Youtube, but I can access Gmail without any problem. As soon as I click on the Youtube icon, the whole page turns gray and nothing happens.

With other browsers, there is no problem; I can access Youtube.

I'm attaching a screenshot of the gray page as soon as I try to connect to Youtube.

Thank you in advance to those who take the time to help me.

3 réponses

Réponse 1 / 3
MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   18 851
 

Good evening,

Don't touch anything and wait a bit.

I'm afraid it might be on their end!

21 Reports (<24h)

 Comments User-mrdzbmplj April 30, 2025 at 6:21 PM I can't access YouTube on my PC. The videos won't load. Reply Report Dom April 30, 2025 at 5:01 PM Blank page! Reply Report Stef April 30, 2025 at 3:02 PM No access possible Reply Report Syl April 30, 2025 at 1:15 PM No connection possible Reply Report Cédric April 29, 2025 at 7:08 PM Videos stuck Reply Report Vug April 28, 2025 at 10:07 PM Not available

 https://www.totalbug.com/youtube/

https://downdetector.fr/statut/youtube/

If you're using an ad blocker (or a VPN too...), disable it to check.
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axel_8410 Posted messages 415 Registration date   Status Membre Last intervention   40
 

Hello MPMP10

I did it but unfortunately it doesn't change anything. I will wait as you suggested.

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MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   18 851 > axel_8410 Posted messages 415 Registration date   Status Membre Last intervention  
 

OK.

Your Mac and your browser are not to blame, have a good evening.

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axel_8410 Posted messages 415 Registration date   Status Membre Last intervention   40 > MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention  
 

Thank you

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MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention   18 851 > axel_8410 Posted messages 415 Registration date   Status Membre Last intervention  
 

You're welcome.

1
axel_8410 Posted messages 415 Registration date   Status Membre Last intervention   40 > MPMP10 Posted messages 47005 Registration date   Status Membre Last intervention  
 

The problem is resolved. I just logged into Youtube.

Have a nice day.

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Réponse 2 / 3
HelpiOS Posted messages 15556 Registration date   Status Modérateur Last intervention   11 940
 

Hello,

Have you cleared the Firefox cache?
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axel_8410 Posted messages 415 Registration date   Status Membre Last intervention   40
 

Hello HelpiOS,

Yes, I have cleared everything, including the cache.

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HelpiOS Posted messages 15556 Registration date   Status Modérateur Last intervention   11 940 > axel_8410 Posted messages 415 Registration date   Status Membre Last intervention  
 

So what does it look like in private browsing?

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axel_8410 Posted messages 415 Registration date   Status Membre Last intervention   40 > HelpiOS Posted messages 15556 Registration date   Status Modérateur Last intervention  
 

Same gray page, I just tried.

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Réponse 3 / 3
Pierr10 Posted messages 13777 Registration date   Status Modérateur Last intervention   5 812
 

Hello

Same thing on PC. 

Crashes, black screen, etc. Nothing works. In the end, I had to restart the computer. Pure joy!

And I see that Firefox prevents any return to a previous version.

I don't usually use Firefox. I just read that this software is losing ground. How could it be otherwise?

What is well conceived is clearly stated,
And the words to say it come easily.
(Boileau)
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axel_8410 Posted messages 415 Registration date   Status Membre Last intervention   40
 

Hello Pierr10,

I forgot to mention in my post that only YouTube doesn't work with Firefox. No problem with other sites.

Normally, Firefox works very well and I have been using it since its very beginnings, so for many years, and I have always been completely satisfied with this software, which I recommend.

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Pierr10 Posted messages 13777 Registration date   Status Modérateur Last intervention   5 812 > axel_8410 Posted messages 415 Registration date   Status Membre Last intervention  
 

That's exactly what I noticed: the problem is with Youtube.

And it's true that usually there are no major issues.

But it's really not serious to offer an update that has such a problem.

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