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HP ENVY 5640 Scanner

San.lei Posted messages 102 Registration date   Status Member Last intervention   -  
kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   -

Hello,

My computer crashed recently, and I can’t find the little program I had installed that allowed me to scan and have files in PDF format.
I had installed this program because my scanner was no longer compatible with W11.

If you have any tips, I would really appreciate it.

Thank you! :)


6 answers

  1.
    kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    Hello @San.lei StatusMember

    Did you try this driver -->> ENVY 5640 ?

    1
    1. San.lei
       

      Hello Kaneagle

      I tried but it's impossible to scan in PDF format.

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  2. brucine Posted messages 24870 Registration date   Status Member Last intervention   4 171
     

    Hello,

    I personally resolved a similar situation (Epson printer where Windows 11 is having issues with Epson Scan) by using HP Scan and Capture.

    The catch is that HP and the Microsoft Store, where it was available, have written it off.

    You can still find it for download on a Korean site by typing its sweet name into Google:

    AD2F1837.HPScanandCapture_2014.228.1848.4947_neutral_~_v10z8vjag6ke6.AppxBundle

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    1. San.lei
       

      Hello Brucine

      It was the same for me when I switched to w11

      0
      1. brucine Posted messages 24870 Registration date   Status Member Last intervention   4 171 > San.lei
         

        Hello,

        What it doesn't tell us, unless I misunderstood, is whether the application I suggested works for you as it does for me under similar circumstances.

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    2. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152
       

      I found this for you, with reservations

      HP_SMART_APPX

      Otherwise, as mentioned here, there is snap2

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  3. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     

    @San.lei StatusMember

    I suggest you uninstall and perform a clean reinstallation of the printer.

    Download and install --> Revo Uninstaller
    Run it as administrator
    Uninstall all HP printer products
    Follow the tutorial carefully to completely uninstall everything, including residual folders and keys.
    For the residual scan, check --> advanced mode
    Restart the PC.
     
    Turn on the printer
    Start the driver setup --> Full_Webpack-40.15.1230-EN5640_Full_Webpack.exe
    Follow the instructions.

    0
    1. San.lei
       

      Good evening kaneagle

      Sorry for my late reply.
      I installed Revo Uninstaller but it doesn't find my printer, whether it's offline or online.

      0
  4. Redbart Posted messages 20952 Registration date   Status Member Last intervention   3 382
     

    Hello

    The uninstallation applies to everything called EPSON, not envy.

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    1. San.lei Posted messages 102 Registration date   Status Member Last intervention   1
       

      Hello
      Thank you, but I couldn't find anything under the name "EPSON".

      I'm juggling between scanned documents that are in "jpeg" format, even though when I have multiple pages to scan, I would like to have them as a single document in PDF format....

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  6. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682
     
     it cannot find my printer, whether it is offline or online.

    When you launch Revo-Uninstaller, is Epson not in the list of applications?

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    1. San.lei Posted messages 102 Registration date   Status Member Last intervention   1
       

      Hello
      I'm sorry, but I didn't receive a notification for your reply.
      And no, Revo-Uninstaller doesn't find Epson for me.

      0
      1. kaneagle Posted messages 86285 Registration date   Status Moderator Last intervention   14 682 > San.lei Posted messages 102 Registration date   Status Member Last intervention  
         

        Sorry, it's not Epson that I meant to mention, but actually Envy.
        This model is a HP and not Epson.
         

        Is it not on the list?
         

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  7. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152
     

    Hello,

    try opening PowerShell in the start menu and copy-paste this:

     Get-Printer | Select-Object Name,Location,PortName,DriverName

    if the address is 192.168.xxx.x try to connect with the browser.

    You can also try Naps2, personally one of the best but that's just my opinion.

    portable version or installer can be convenient :)

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