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Leboncoin account blocked

Arrake -  
MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   -

Hello, my Leboncoin account was blocked yesterday, just 4 hours after its creation, and I wanted to know what I could do to recover it. I contacted support and I haven't received a response (but I might be getting a bit impatient).

Moreover, I made a purchase of €40, which has already been debited, and I wanted to know how it would work, if despite the account being blocked I would still have the information to retrieve the package. (This somewhat explains my impatience mentioned above). If you are aware of similar cases to mine, I would be grateful to know what they did.

Have a nice day

2 answers

  1.
    MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957
     

    Hello,

    There's nothing you can do except wait if the request has been made to their services.

    Only Leboncoin has the ability to unblock it.

    Why might my account be blocked?

    https://assistance.leboncoin.info/hc/fr/articles/360021498740-Mon-compte-est-bloqu%C3%A9-que-faire

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    1. Arrake
       

      Hello, thank you for the response. I will wait then, but I hope it will be quick so I can get my purchase back.

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      1. MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957 > Arrake
         

        Good evening,

        You're welcome and best of luck.

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  2. NonoM45 Posted messages 1020 Registration date   Status Member Last intervention   5
     

    Hello,

    Are you sure it was indeed the le bon coin site?

    Your unfortunate experience is strange; LBC doesn’t block accounts like that unless there is a good reason (such as attempted fraud, for example).

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    1. Arrake
       

      Hello, first of all thank you for your reply, I did everything on their app, and for the blocking they notified me by email without explaining, and when I try to reconnect they tell me they had to block it due to suspicious activity. I imagine it was a mistake, but it's a bit annoying regarding my purchase.

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