View original (French)

Factory reset impossible à cause de Family Link

Heads -  
FREYA57 Posted messages 1 Status Member -

Hello,

I am presenting my problem: my daughter can't remember the unlock pattern for her phone. I would like to perform a factory reset, but Family Link prevents the factory reset option from appearing using the volume + power manipulation at startup. I've been going crazy for the last 15 days. I contacted Xiaomi, who sent me to Family Link, which responds with AI, resulting in a deaf dialogue.

It should be noted that I have removed my daughter's account from her phone through my application, and I have even deleted her entire Google account. So, I don’t understand why I am still blocked by Family Link from performing a factory reset.

Thank you in advance.

2 answers

  1.
    MPMP10 Posted messages 47568 Registration date   Status Member Last intervention   19 074
     

    Good evening,

    You need to check this with Google.com support, see the forum rules.

    CCM Forum - Rules - Unlocking Phones

    Members of CommentCaMarche.net cannot help you bypass SimLocking measures, IMEI blocking - Password - iCloud - pattern, retrieve a lost or forgotten code for a mobile phone, smartphone, tablet, or any other mobile device.

    Indeed, your good faith cannot be verified at all, and any response provided regarding such requests could be misused for malicious purposes (stolen phone or otherwise...). This would equate to aiding in hacking and therefore be against the CCM charter!

    https://www.commentcamarche.net/infos/25887-ccm-et-le-deblocage-de-telephones/

    Restore, remove, or delete your child's Google account

    https://support.google.com/families/answer/9182020?hl=en

    Our Offices

    https://about.google/locations/

    https://about.google/contact-google/

    2
  2. FREYA57 Posted messages 1 Status Member
     

    Hello,

    Have you found a solution? I have the same problem.

    Thank you

    0