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HpHwDiag.exe - Entry point not found

evelyne671 Posted messages 69 Status Member -  
brucine Posted messages 24915 Registration date   Status Member Last intervention   -

Hello,

Hello and Happy New Year to everyone,

I've had this message popping up for a while.

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HpHwDiag.exe - Entry Point Not Found
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The entry point for the procedure zeDriverGetExtensionFunctionAddress could not be located in the dynamic link library C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_2.6.4.0_x64__v10z8vjag6ke6\openvino_intel_npu_plugin.dll.
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OK   
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What should I do to stop this from happening again?

I have an HP laptop and I'm using Windows 11 Home 64-bit. I should mention that I’m not very skilled with computers.

Thank you very much for your help.


3 answers

  1.
    brucine Posted messages 24915 Registration date   Status Member Last intervention   4 180
     

    Hello,

    As for what it's used for, I would gladly say to do like me: get rid of all the pre-installed HP applications except for B&O Audio Control which manages the sound card.

    If we insist, reinstall it:

    https://support.hp.com/fr-fr/help/hp-pc-hardware-diagnostics

    There may be a second version, but it doesn't launch once Windows starts; it runs from the UEFI partition at boot.

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  2. evelyne671 Posted messages 69 Status Member 2
     

    Hello brucine,

    Thank you for your reply.

    I have reinstalled the application mentioned in your message.

    I do not have B&O Audio-Control.

    I also cannot find the program I just installed. The only visible one is:

    HP Software Framework

    Is that the one I need to delete?

    Thank you

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    1. brucine Posted messages 24915 Registration date   Status Member Last intervention   4 180
       

      B&O is an application related to certain types of sound chipsets, so I suppose only on certain models, not to be considered.

      Originally from HP and to keep:

      -The Network Driver folder from the HP folder at the root of C:
      -The system.sav folder in the same location (restoration utilities)
      -just in case the HP folder in Program Data and the HP folder at
      C:\Users\xxx\AppData\Roaming\HP which didn't cause us any trouble.

      I uninstalled all other HP programs or applications and made sure they could not start unnecessarily

      -by disabling Hewlett-Packard and HP scheduled tasks in the task scheduler
      -by entering (run) services.msc and right-clicking on each of them to disable and stop all HP services (including the famous HP Diagnostics HSA Service).

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  3. evelyne671 Posted messages 69 Status Member 2
     

    1- The HP folder in Program Data contains the following different folders:

    Bridge - ExternalApps - HP Support Framework - HP Touchpoint Analytics Client - Registration - SharedServices

    2- The HP folder at C:\Users\xxx\AppData\Roaming\HP on my machine is empty

    3- The Network Driver Folder in the HP folder: I haven't found it on my computer.

    For now, I haven't uninstalled anything because I don't know exactly which file(s) to delete.

    I also can't disable the tasks because I haven't found where to do it.

    I'm really bad at computers, I'm sorry.

    Thank you for your help.

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    1. brucine Posted messages 24915 Registration date   Status Member Last intervention   4 180
       

      The Network Driver folder is intended for the installation of network drivers, possibly just Ethernet, so don’t worry if it’s empty.

      The contents of the others should be emptied if the corresponding applications are uninstalled, regardless of what remains; Program Data is, as its name indicates, not a program folder, but data that they can write, although if the generating programs no longer exist, they can be deleted.

      It is not from this folder that we uninstall, but from what we find causing HP in the control panel and in Settings - Apps - Installed apps; if the latter are resistant (hidden), there are scripts to uninstall them from the WindowsApps folder, we will come back to this if needed later.

      Once this cleanup is done, go hunting for what’s lingering as indicated:

      -In the search area of the start menu, enter services and choose services.msc: as indicated, right-click on the HP services, properties: disabled and, further down, stop.
      -Similarly, enter planif in the search area and choose task scheduler.
      Click on the small arrow to the left of the library, the 2 HP folders will appear, which we may also open with the arrow.
      For each task in the right window, left-click, triggers, modify on each of the triggers, uncheck Enabled at the bottom, validate by OK and exit by OK.
      When all the triggers of the same task are disabled, if its status remains enabled, right-click on this task, disable and validate.

      As it wouldn’t be fun, there are also automatic startup entries in the registry.
      Download Autoruns.
      https://www.commentcamarche.net/applis-sites/applications/27643-autoruns-controler-les-applis-au-demarrage-de-windows/

      There is no installation, right-click on autoruns.exe, run as administrator.
      What interests me are all the Run entries that cause HP (notably hpseuhostlauncher.exe): uncheck.

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