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Unable to install Realtek Ethernet

dozera -  
 Anonymous user -

Hello, after installing CyberGhost on my PC, after 2 days, I no longer have internet access via the Ethernet port (MSI PRO B760-P WIFI)

I checked in the network settings (Win 11) and I can't find the network card.

I decided to reinstall the Realtek Ethernet controller driver, but it shows me an error:
the Realtek network controller was not found if deep sleep mode is enabled please plug the cable

Also, I don't see my network card in the device manager

Do you have any idea? Thank you

3 answers

  1.
    Panth33ra Posted messages 23148 Registration date   Status Member Last intervention   Ambassadeur 2 358
     

    Good evening,

     I decided to reinstall the Realtek Ethernet controller driver, but it shows me an error: the realtek network controller was not found if deep sleep mode is enabled please plug the cable. Also, I can't see my network card in the device manager, do you have any idea?

    You have indeed been to the dedicated MSI platform... https://fr.msi.com/Motherboard/PRO-B760-P-WIFI/support

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  2. bazfile Posted messages 58507 Registration date   Status Moderator Last intervention   20 272
     

    Hello.

    Since your network card doesn't appear in the device manager, it might be faulty. However, check in the hidden devices as well.

    If it turns out that your network card is faulty, you can install a new one, here's an example of a network card. Here’s another one, more powerful.

    Don't forget to update the driver:

    https://www.tp-link.com/fr/support/download/tg-3468/

    https://www.tp-link.com/fr/support/download/tx201/

    bazfile
    Moderator/Security Contributor.
    A hello, a response, and a thank you are always appreciated.

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  3. Anonymous user
     

    Hello,

    I sometimes use CyberGhost (…), like many VPNs it disables IPv6, we'll see.

    To recover Ethernet, I would uninstall all connections in "Network and Sharing Center," except for Wi-Fi, then I would restart; the network card shouldn't have been saved.

    If it's still not better, uninstall the VPN, then restart again.

    It's possible that some drivers (OpenVPN) might be causing issues.

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