Ethernet connected but no internet access

Hello,

I tested my laptop with the Ethernet cable and it turns out that it works perfectly, unlike my desktop computer...

Thank you in advance.

Hello

Is only your PC the issue?
Does another one work via cable?
Have you restarted the box?

Best regards

--
"We swallow the flattering lie in big gulps, while we drink the bitter truth drop by drop."

"Yes, this is my only PC and it is the only one that works via an Ethernet cable."

I conclude that the Wi-Fi is okay for the other devices (if there are any)?
That your computer is a desktop?

Can't you find a laptop or something else to connect via the cable to confirm that it is indeed the PC and not the box that is causing the issue?

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"We swallow whole the lie that flatters us and we drink drop by drop a truth that is bitter to us."

Hi, on your PC that's having issues:

- Paste here the result of the command ipconfig /all.
- Perform a ping on your router. First, check if it can reach your gateway.

See you later

--
"The die is cast: they are chatty, at the Gare de l'Est." (P.Desproges)

Also try to "ping" a remote address: e.g.: ping www.google.com

Wait for your reply @+

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"Alea jacta est: they are talkative at the Gare de l'Est." (P.Desproges)

Yes, the Wi-Fi works perfectly on my smartphone and indeed, it is a desktop computer of ACER brand and about 6/7 years old.

I have a laptop with which I can test the Ethernet connection. But regarding the network troubleshooter, it doesn't detect any issues and the connection is established as usual...

Thank you in advance.

Good evening, sorry, it turns out that I work at night so tomorrow early afternoon, I will take the test and I will get back to you afterwards.

Thank you and good evening.

Hello, thank you for your response.

Yes, this is my only PC and it is the only one that works via Ethernet cable.

The router is turned off when I am no longer using the computer, so I turn it back on as needed.

Thank you very much.