Amazon account "temporarily locked"
MPMP10 Posted messages 46962 Registration date Status Membre Last intervention -
Hello,
My Amazon account has been "temporarily locked" by Amazon following the password change I made, as requested by the site, while trying to log in.
Here is the message from the site:
"Account temporarily locked
We have detected unusual activity on your account and have temporarily locked it. Please contact customer service for assistance."
Now I can't buy anything on Amazon because I can't log in. Apparently, you need to log in to purchase or use a gift card.
My son received an Amazon gift card for Christmas and I can't use it! I don't even know the amount.
I don't see how to contact customer service without logging in, nor do I understand why the site has locked me out. Their FAQ does not contain a topic on locked accounts.
I rarely use my account and I have no payment methods saved. I really don't see what problem Amazon has detected.
I would at least like to be able to use the gift card given to my son.
Thank you to the community if someone can enlighten me, I have no other contact.
1 réponse
Hello,
Amazon customer service phone numbers
If you do not wish to ask them to call you back or are unsure how to get phone assistance, you can always call the two Amazon customer service numbers directly. They are 08 05 10 14 20, accessible free of charge from a landline in France, and +33 (0) 1 74 18 10 38, to call if you are abroad. Please note that charges may apply for the latter.