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Ccleaner no longer cleans

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Sychrad Posted messages 63 Registration date   Status Member Last intervention   -  
Sychrad Posted messages 63 Registration date   Status Member Last intervention   -

Hello,

A technician formatted my laptop and now I can't clean with Ccleaner! I run the scan (as always) and then, in principle, I should be able to clean by accessing "CLEAN" at the bottom of the page, but I can no longer see "CLEAN": the page won't scroll down far enough! What should I do then?


3 answers

  1.
    kaneagle Posted messages 86296 Registration date   Status Moderator Last intervention   14 689
     

    Hello,

     A computer scientist formatted my laptop

    Is Windows up to date?

    Have you tried changing the screen resolution?

    Right-click on the desktop
    Display settings

    Example image:

    ----------------------------------------------------------------------------------------------------------------

    To check if the video card is up to date:

    Windows + R
    Type --> devmgmt.msc and OK.

    What do you have under graphics cards?

    Example image:

    -----------------------------------------------------------------------------------------------------------------

    Currently, what is the version and date of the video card driver?
    Right-click on the video card
    Properties
    Driver tab

    Example image:

    ---------------------------------------------------------------------------------------------------------------

    Is Windows 11 32-bit or 64-bit?

    --------------------------------------------------------------------------------------------------------------

    Brand and model number of the PC?

    Windows + R
    Type --> msinfo32.exe and OK
    Look in Manufacturer and model

    Example image:

    1
  2. baladur13 Posted messages 47375 Registration date   Status Moderator Last intervention   14 404
     

    Hello,

    Could it be a zoom issue...?

    Try Ctrl -

    Very hard to catch a black cat in a dark room.
    Especially when it's not there...

    0
    1. Sychrad Posted messages 63 Registration date   Status Member Last intervention  
       

      Hello Baladur 13,

      I don't understand what you're asking me? If I press Ctrl by itself, nothing happens... generally, there's another key to press along with it!

      0
      1. baladur13 Posted messages 47375 Registration date   Status Moderator Last intervention   14 404 > Sychrad Posted messages 63 Registration date   Status Member Last intervention  
         

        Ctrl - ====> This is the Ctrl key + the minus key

        0
      2. Sychrad Posted messages 63 Registration date   Status Member Last intervention   > baladur13 Posted messages 47375 Registration date   Status Moderator Last intervention  
         

        Hello, I did it and nothing has changed!

        0
  3. Sychrad Posted messages 63 Registration date   Status Member Last intervention  
     

    Hello,

    Too complicated for me! I'm not a pro!!! I get lost in all these details! THANK YOU anyway for replying: it's me who's useless...

    -2