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Unable to connect a PC to a MyCloud Home network drive

Psophos Posted messages 1 Status Member -  
jee pee Posted messages 31966 Registration date   Status Moderator Last intervention   -

Hello,

I have a new PC that cannot connect to a WD MyCloud Home network drive, to which all my other devices are well connected, including two old W11 PCs, a phone and Android tablet, TCL TV, etc...

On this new W11pro PC, a Beelink SER 9 with AMD Ryzen AI9 HX370, the explorer correctly shows the name of the drive in the Network tab, but when I click on it, I get the error code 0x80070035: "Windows cannot access //MYCLOUD-xxx... The network path was not found."

The troubleshooter finds no problems... and yet the issue persists!

I have spent hours looking up various help without success. Some help sites indicate 13 possible causes for this error message! The suggested actions have been ineffective or beyond my capabilities.

I switched my network to "private" mode and gave all the permissions I could find.

Do you have any idea what remedy to apply?


2 answers

  2.
    SATS_fr Posted messages 4857 Registration date   Status Member Last intervention   786
     

    Hello.

    If you know how, get the IP addresses of the PC and the WD HDD and ping them. If that works, then the problem only comes from Windows permissions.

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