View original (French)

Pre-fail hard drive

ttony62 Posted messages 6 Status Member -  
brucine Posted messages 24870 Registration date   Status Member Last intervention   -

Hello,

here is my machine:

Operating system name    Microsoft Windows 11 Home
Other operating system description    Not available
Operating system manufacturer    Microsoft Corporation
Computer    LAPTOP-3AEK7CC5
Manufacturer    HP
Model    HP Laptop 17
Type    x64-based PC
Processor    Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, 1800 MHz, 4 core(s), 4 logical processor(s)
 

My PC has 2 hard drives, 1 SSD and 1 HDD.

Yesterday my HDD disappeared and after a chkdsk in command it came back.

But now I wanted to test my hard drives with crystaldiskinfo, it tells me that the HDD that had disappeared is good and in fact it is the SSD where Windows is that is bad with this error

C9 Unrecoverable software read error rate.

Can it be fixed?

Or should I expect to buy a new PC?

Thank you for your help.

PS: one remark, a folder that I transferred from HDD to SSD has remained on both sides and cannot be deleted from either side??


6 answers

  1.
    brucine Posted messages 24870 Registration date   Status Member Last intervention   4 171
     

    Hello,

    This is a SMART type error reported by anything that monitors SMART and not just CrystalDiskInfo.

    By definition, this is not an unrecoverable error, and its potential severity will depend solely on the number of affected sectors.
     

     Soft Read Error Rate Soft read errors occur when the drive is unable to read data from a sector, but is able to successfully recover from the error after retries. Soft read errors are generally not as severe as hard read errors, as the drive is able to recover from the error. A small number of these errors might be caused by minor electrical glitches and is no direct cause for worry as long as it is transient in nature

    Even if the SSD is damaged, it is not a reason to change the PC, only this SSD; however, this obviously leads to reinstalling the operating system since it hosts Windows and the boot sector, and losing what is on it, programs and data, if its condition is such that a backup cannot be made.

    0
  2. ttony62 Posted messages 6 Status Member
     

    Thank you for your response.

    Here’s what Speccy gives me.

    Since I’m not knowledgeable about disassembling a PC, I’m quite afraid that the repair cost will be as expensive as a new PC, that’s why I mentioned that and then your response indicates that my PC could still last a while?

    Thanks again.

    0
    1. brucine Posted messages 24870 Registration date   Status Member Last intervention   4 171
       

      I don't know, I'm not a magician, the error rate is low and in principle not critical, but it's a matter of whether we want to take the risk or not.

      I'm not handy and anything but patient.

      Recently, I had an SSD replaced in a laptop by a repairman, the result being a 500 GB SSD for €39 and labor costs of €39, so it's not too bad after all.

      To reinstall Windows, €78 that I saved: by planning a data backup and a reinstallation USB key, it takes a bit of time but not a cent.

      0
  3. ttony62 Posted messages 6 Status Member
     

    Okay, thanks.

    I'm going to look into changing the SSD.

    And I'm going to make a backup; is it enough to create a system image?

    0
    1. brucine Posted messages 24870 Registration date   Status Member Last intervention   4 171
       

      I am not an expert in the latest field, the best way is to clone the old disk onto the new one, which must be at least the same size, but provided that its condition allows it.

      Otherwise, data must be backed up on the other disk and Windows and the programs must be reinstalled on the new one.

      0
  4. ttony62 Posted messages 6 Status Member
     

    Hello,

    I tried to perform a Windows backup on an external hard drive and here is the error message I received:

    What should I do to back up my Windows and PC?

    Thank you

    0
    1. brucine Posted messages 24870 Registration date   Status Member Last intervention   4 171
       

      Hello,

      The built-in image software in Windows is a remnant from Windows 7 that never works, but it may be right; the source disk could be damaged.

      We can try cloning with several specialized software:

      https://www.malekal.com/meilleurs-logiciels-clone-disque/

      But if that doesn't work for the same reason, we're back to square one: we'll have to backup the only data onto an external drive, then reinstall Windows with a USB installation key on the new disk, reinstall the programs, and transfer the data back if we don't want to leave it on the apparently functional hard drive.

      0
      1. flo88 Posted messages 28487 Registration date   Status Contributor Last intervention   5 169 > brucine Posted messages 24870 Registration date   Status Member Last intervention  
         

        Hello

        +1

        Because if the disk is corrupted, cloning the system will also copy any potential errors. It's better to save what you can, as brucine points out, back up all the data you can, then replace the disk and do a clean installation.

        0
  6. ttony62 Posted messages 6 Status Member
     

    How to perform a clean installation without having a backup of Windows?

    Thank you

    0
    1. brucine Posted messages 24870 Registration date   Status Member Last intervention   4 171
       

      ?

      You redo it from scratch using a Windows installation USB key of at least 8 GB with Media Creation Tool or equivalent, of course, created while the disk is still functioning.

      It is necessarily "clean" since the new disk will be blank, but it's better to be safe than sorry and download the drivers for your PC to your HDD from the manufacturer's website beforehand.

      However, you will need to reinstall your programs and reconfigure Windows to your liking if necessary.

      In addition to the data itself (documents, photos...), remember to also back up your browser profile and your email software (contacts, messages, attachments) if it is not a Webmail.

      0
  7. ttony62 Posted messages 6 Status Member
     

    Ok, thanks, I hadn’t thought about the drivers, etc...

    I’ve restarted a Windows backup with AOMEI Backupper Standard and normally one can create a bootable media.

    How can I find the drivers? Thanks.

    0
    1. brucine Posted messages 24870 Registration date   Status Member Last intervention   4 171
       

      On the manufacturer's website of your PC if it's not too old, model and operating system.

      1