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TCL TV refusing YouTube

momiiivb Posted messages 2 Status Member -  
cristali Posted messages 9485 Registration date   Status Member Last intervention   -

Hello,


Hello,
I’ve had my TV for a few months now, everything was going well but for the past few days I can no longer access YouTube and Amazon Prime. As soon as I open either of the two apps, it shows a message saying “unable to connect at the moment” but I am connected to Wi-Fi, and the Netflix app works.
I tried disconnecting and reconnecting but nothing works.
What should I do?
Thank you

3 answers

  1.
    Panth33ra Posted messages 23226 Registration date   Status Member Last intervention   Ambassador 2 364
     

    Hello,

    What is your TV model?

    0
    1. momiiivb Posted messages 2 Status Member
       

      TCL

      Please

      0
      1. Panth33ra Posted messages 23226 Registration date   Status Member Last intervention   2 364 > momiiivb Posted messages 2 Status Member
         

        TCL is the brand. It's the model of your TCL TV that I'm asking you for.

        0
  2. MPMP10 Posted messages 47574 Registration date   Status Member Last intervention   19 081
     

    Hello,

    Check the settings and see if the TV is set to the correct date (and check the time too…) and also check if the format is of course "24:00".

    0
  3. cristali Posted messages 9485 Registration date   Status Member Last intervention   1 579
     

    Hello, try using an Ethernet cable connected from your box to your TV.

    0