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Problem accessing my Crédit Agricole accounts

JCH -  
madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   -

Hello everyone

My wife has a big problem because she can no longer connect to her accounts at Credit Agricole.

At first, everything is fine; the username and password are correct, but when we proceed to check the accounts (where everything is automatic), there is a blockage and authentication is requested again with a code sent via SMS to the registered phone, which is confirmed. Everything seems to work well.

The issue is that the code never arrives on the mobile phone, making it impossible to check the accounts.

What can we do?

Thank you for any advice or guidance

Best regards

JCH

2 answers

  1.
    Clarckos Posted messages 10081 Registration date   Status Contributor Last intervention   939
     

    Hello.

    First of all, log in to your CA account via your computer, go to your settings/contact details, to check that your phone number is correctly listed in your account profile.

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  2. georges97 Posted messages 14627 Registration date   Status Contributor Last intervention   2 944
     

    Hello,

    If on a public forum, you were given (if it were technically and legally possible) a "trick" to bypass the protection measures put in place to safeguard access to your account, don’t you think any reader could access it fraudulently?

    Two suggestions:

    - submit the question directly on the Crédit Agricole website:

    https://www.credit-agricole.com/contact/quels-besoins

    - make an appointment with your agency manager to discuss your issue and request the procedure to follow.

    Reminder: the contributors on CCM are individuals like you and me, who have no access or mediation rights with public or private organizations.

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    1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
       

      Hello georges97
      Wise reminder.

      However, I see no request for "bypassing" the protections here.

      Let's not forget that for many inexperienced users, a "blockage" situation is perceived as quickly insurmountable, and seeking advice is a first step to avoid worsening the situation (in their eyes).

      The only summarized question was "what can I do in this situation?".
      The 2 good suggestions given (by Clarckos and you) were (simply) sufficient (the first part, in my opinion, is somewhat superfluous).

      Thank you in advance.

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      1. Clarckos Posted messages 10081 Registration date   Status Contributor Last intervention   939 > madmyke Posted messages 52304 Registration date   Status Moderator Last intervention  
         

        I realized it after rereading his initial message.

        I wonder if there are data and cache from his application that need to be cleared and if he should re-enter the "login and password" to start fresh with his application.

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      2. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488 > Clarckos Posted messages 10081 Registration date   Status Contributor Last intervention  
         

        Hello Clarckos,

        Indeed, that's a good suggestion. It has happened to me (well, to my "clients") several times in the Windows password manager, for the external internet part. Not for the bank, but due to the fact that it wasn't accepted on "business" machines.

        We'll see, you never know.

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      3. georges97 Posted messages 14627 Registration date   Status Contributor Last intervention   2 944 > madmyke Posted messages 52304 Registration date   Status Moderator Last intervention  
         

        Hello madmyke,

        I sincerely apologize. My comments on this point had no other purpose than to convey to JCH our respect for the protection that bank clients (among other services) enjoy.

        I do not wish to cast doubt on his honesty, knowing that each of us has experienced difficulties accessing a site, even just due to a server outage.

        Therefore, I will be more cautious in the future by trying to avoid ambivalent wording.

        Sincerely

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      4. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488 > georges97 Posted messages 14627 Registration date   Status Contributor Last intervention  
         

        Yes, I suspected that a little, more in the spirit of "stay vigilant," and it's a very good thing, there are so many scams.
        So it's a simple formulation, it can be confusing and we all make mistakes, myself included.
        Thank you very much to you as well.

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