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Fingerprint reader uninstalled UNOWHY Y13

Constantglm Posted messages 4 Status Member -  
billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   -

Hello,

I have a UNOWHY Y13(G010S4EI) laptop. I recently reinstalled Windows due to a startup problem. I took the opportunity to upgrade to Windows 11 Pro. Since then, I have reinstalled all the available drivers using a driver installation app (more than 30 in total). However, the fingerprint reader, located on the touchpad, is still not recognized. Do you have a solution so that I can regain access to the fingerprint reader?

Thanks in advance!


9 answers

  1.
    billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    Hi

    No, your PC isn't having any issues

    Do a search in Windows Update ==> Advanced options ==> Optional updates ==> Driver

    Let me know if there's a driver available

    Catch you later

    1
  2. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    what does it give in Windows Update?

    @+

    1
  3. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    Hi

    Have you checked if you have any alerts (? or /!\) in the device manager?

    Which software did you use to search for the drivers?

    Post a screenshot of your device manager ==> click here

    See you later

    0
  4. Constantglm Posted messages 4 Status Member
     

    I went to check the device manager, and the driver seems to have been uninstalled. I used the "PC Helpsoft Drivers Updater" software.

    I'm showing you the screenshot of the manager:

    The "biometric device" does not appear, and I checked every category with no trace.

    0
  6. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    give me the identifier of the device I framed ==> click here

    PS: the 1st line is enough, post it via 1 copy/paste

    example ==> PCI\VEN_10EC&DEV_8168&SUBSYS_81681849&REV_15

    @+

    0
  7. Constantglm Posted messages 4 Status Member
     

    re

    Here is the identifier of the unknown device in "Other devices"

    : ACPI\GXFP3200\GXFP3200

    0
  8. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    re

    1) download 7zip to your desktop ==> click here

    right-click on 7zip ==> run as administrator to install it

    2) download this driver to your desktop ==> click here

    3) Right-click on the CAB file
    Select --> 7Zip
    Choose --> extract to "\"

    Go to Device Manager
    Right-click on an unknown device you highlighted
    Update driver
    Browse my computer for drivers
    Browse
    Select the folder of the unzipped driver corresponding to the device
    OK, next
    Restart.

    let me know how it goes

    @+

    0
  9. Constantglm Posted messages 4 Status Member
     

    re

    I have properly installed 7zip and extracted the folder:

    Then I entered it into the device manager:

    But it didn't recognize it:

    my computer must be really messed up

    0
  10. billmaxime Posted messages 50523 Registration date   Status Contributor Last intervention   6 150
     

    hi

    have you solved your problem?

    see you later

    0