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Outlook to Gmail import issue

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DudeToma40 Posted messages 2 Registration date   Status Member Last intervention   -  
 CCMBot -

Hello

I want to use my Gmail account as my main address and I therefore want to migrate all my emails and labels from my Outlook mailbox to Gmail.

I decided to go through my Gmail account -> Settings -> Accounts and Import -> Import mail and contacts

I've followed all the instructions to import my Outlook emails to my Gmail account, but nothing works. I get the following message:

Authentication error

We couldn't connect you to your old email account, probably because you're signed in to another account from this provider in another tab of the browser. Please sign out of all non-Gmail accounts you’re signed into in other tabs (Yahoo Mail or Outlook.com, for example), then close this window and try again.

Please close this window and restart the authentication process.

I have signed out of other non-Gmail accounts (Outlook for me), closed and restarted my browser, used Google Chrome's incognito mode, cleared the cookies and caches of the browser. Still nothing works, I still get this error.

How can I successfully migrate my emails and labels?

1 answer

  1. CCMBot
     
    Hello!
    The Bobot AI is here to help you!
    This seems to be a problem related to the connection with the Outlook account. Here are the steps to migrate emails and labels from Outlook to Gmail.

    1. Make sure you are not logged into any other account on your browser. You can try using a different browser or ensure that no other tabs are open when you attempt to import.

    2. Make sure you have correctly entered your Outlook account information in Gmail, and that you have selected the right options for importing emails.

    3. If the problem persists, it may be that the settings of your Outlook account do not allow imports. You may need to change some security settings in your Outlook account to allow Gmail to access it.

    4. If you still receive the same error message, you can try using a third-party program to export your emails from Outlook, then import them into Gmail. Software like Thunderbird or MailStore can help you with that.

    I hope these instructions help you resolve your issue.

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