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External hard drive not initialized unallocated and not ready

the_dev_web Posted messages 14 Status Member -  
quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   -

Hello,

I would like to request your help to recover my external hard drive (TOSHIBA). I can no longer access this device from the file explorer (not visible, I underline that the blue LED on the hard drive is on). In the disk manager, it appears as disk 1 with a red cross (offline) and shows as unknown and not initialized. (The size of the disk doesn't even appear (1TB). When I try to initialize the disk, I get the error message that the disk is not ready. I have already reinstalled the drivers and attempted the chkdsk command via the command prompt, but no errors were detected and the problem persists.

If you have any ideas to try to recover my hard drive, I would be grateful. Thank you.

8 answers

  1.
    quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   Ambassadeur 1 312
     

    Hello,

    Thank you for sending us a screenshot of the disk management with the external hard drive connected!

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  2. the_dev_web Posted messages 14 Status Member
     

    Here is the requested screenshot:

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    1. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   1 312
       

      Can you initialize this hard drive by right-clicking it?

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  3. the_dev_web Posted messages 14 Status Member
     

    I could this morning yes (but I was getting the error: the device is not ready)… but now I don’t know why it’s grayed out …

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    1. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   1 312
       

      - Execute (Windows + R)
      - Type cmd then press Enter
      - In the window that opens, type "diskpart"
      - list disk
      - select disk x (x being the number of the external hard drive)
      - clean
      - create partition primary
      - format fs=ntfs quick
      - active
      - assign
      - exit to quit diskpart

      exit to quit command prompt

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  4. the_dev_web Posted messages 14 Status Member
     

    Thank you for your help. Unfortunately, I get the following error after the command create partition primary: the device is not ready

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    1. the_dev_web Posted messages 14 Status Member
       
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  6. the_dev_web Posted messages 14 Status Member
     

    I would like to add the system event log if it can help:

    Log name: System
    Source: Virtual Disk Service
    Date: 28/12/2023 11:13:29
    Event ID: 10
    Task category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: LAPTOP-87KPJ45B
    Description:
    VDS cannot write the boot code to a disk during a cleanup operation. Error code: 80070015@02070008
    Event XML:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Virtual Disk Service" />
        <EventID Qualifiers="49664">10</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2023-12-28T10:13:29.9082589Z" />
        <EventRecordID>125561</EventRecordID>
        <Correlation />
        <Execution ProcessID="4288" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>LAPTOP-87KPJ45B</Computer>
        <Security />
      </System>
      <EventData>
        <Data>80070015@02070008</Data>
      </EventData>
    </Event>

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  7. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   Ambassadeur 1 312
     

    Try another cable for the external disk enclosure, or even a different enclosure altogether!

    Or under a live Linux session, we boot a USB stick with an OS like Ubuntu, and in live mode, we connect the external disk, check if it recognizes it, then if it does, test it with "crystaldiskinfo", it should be blue, indicating good!https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/?n=&version=windows

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  8. the_dev_web Posted messages 14 Status Member
     

    Thank you, but changing the cable didn’t help. The external hard drive is not recognized by CrystalDisk...

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    1. quentin2121 Posted messages 9063 Registration date   Status Member Last intervention   1 312
       

      In the device manager, it is indicated as "no media"? I fear it might be dead, trying to recover its data with test disk!

      The links are no longer routed by CCM.

      https://www.youtube.com/watch?v=GHJJLJvHt3A

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  9. Panth33ra Posted messages 23135 Registration date   Status Member Last intervention   Ambassadeur 2 364
     

    ...so it's out of order. Can't format it or create a letter for it. Generally, I get rid of it and it ends up at the dump.

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