External hard drive not initialized unallocated and not ready
quentin2121 Posted messages 9063 Registration date Status Membre Last intervention -
Hello,
I would like to request your help to recover my external hard drive (TOSHIBA). I can no longer access this device from the file explorer (not visible, I underline that the blue LED on the hard drive is on). In the disk manager, it appears as disk 1 with a red cross (offline) and shows as unknown and not initialized. (The size of the disk doesn't even appear (1TB). When I try to initialize the disk, I get the error message that the disk is not ready. I have already reinstalled the drivers and attempted the chkdsk command via the command prompt, but no errors were detected and the problem persists.
If you have any ideas to try to recover my hard drive, I would be grateful. Thank you.
8 réponses
Hello,
Thank you for sending us a screenshot of the disk management with the external hard drive connected!
I could this morning yes (but I was getting the error: the device is not ready)… but now I don’t know why it’s grayed out …
Thank you for your help. Unfortunately, I get the following error after the command create partition primary: the device is not ready
I would like to add the system event log if it can help:
Log name: System
Source: Virtual Disk Service
Date: 28/12/2023 11:13:29
Event ID: 10
Task category: None
Level: Error
Keywords: Classic
User: N/A
Computer: LAPTOP-87KPJ45B
Description:
VDS cannot write the boot code to a disk during a cleanup operation. Error code: 80070015@02070008
Event XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Virtual Disk Service" />
<EventID Qualifiers="49664">10</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2023-12-28T10:13:29.9082589Z" />
<EventRecordID>125561</EventRecordID>
<Correlation />
<Execution ProcessID="4288" ThreadID="0" />
<Channel>System</Channel>
<Computer>LAPTOP-87KPJ45B</Computer>
<Security />
</System>
<EventData>
<Data>80070015@02070008</Data>
</EventData>
</Event>
Try another cable for the external disk enclosure, or even a different enclosure altogether!
Or under a live Linux session, we boot a USB stick with an OS like Ubuntu, and in live mode, we connect the external disk, check if it recognizes it, then if it does, test it with "crystaldiskinfo", it should be blue, indicating good!https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/?n=&version=windows
Thank you, but changing the cable didn’t help. The external hard drive is not recognized by CrystalDisk...
In the device manager, it is indicated as "no media"? I fear it might be dead, trying to recover its data with test disk!
The links are no longer routed by CCM.
https://www.youtube.com/watch?v=GHJJLJvHt3A
