Issue with MSDC digital camera
glandu Posted messages 25500 Registration date Status Contributeur Last intervention -
Hello,
I seem to have a problem with MSDC. My Agfa digital camera is brand new. It was working very well; I took a few photos. I connect it as directed via the USB of my desktop computer. I transfer my photos to its memory. I eject the camera via the dedicated icon and unplug it from the USB port. And then the problem arises: when I turn on my camera, it stays in MSDC mode and doesn't return to the photo-taking interface. I can't use it anymore. The problem seems to be software-related; it looks like the MSDC protocol is corrupted and doesn't switch the device back to photo interface, as if MSDC has no end, but I can't fix it. Could there be another cause besides MSDC? I only see this process that seems to be stuck in MSDC mode.
The problem doesn't come from the device, nor from the memory card, nor from the battery. Everything has been checked.
I have tried everything:
- formatting the card
- repairing via the Windows interface (Photos), resetting, reinstalling
- driver (device manager), updating, ok, uninstalling, disabling the device
I have exhausted all solutions; nothing works, I don't understand. I don't know what to do anymore.
Thank you very sincerely for your help.
Best regards
5 réponses
Hello
For the format of SD cards, I recommend exFat if your device offers it (depends on the SD card). Because Fat or Fat16 can't handle a file larger than 2GB, Fat32 has a maximum file size of 4GB, and exFat is "limited" to 2TB.
If you are making a video, it can fill up very quickly ;-)
You can check this table
See you later
Hello
It seems that this "recurring" issue with the Mass Storage Device Class (MSDC) is due to the memory cards.
The most recommended solution is to format the card, which you have apparently already done...
Do you have another memory card (even of a smaller size) to test?
Does removing the battery solve the issue?
See you later
Hello
Thank you warmly for your response.
I received some details that are important:
- the SD card needs to be formatted not from the camera but by inserting the SD card directly into the computer or through an SD reader via USB if the computer does not have such a port, and at a low level.
I formatted it from the camera and with quick formatting. This seems to explain why it did not resolve the issue. To be seen ...
Regarding formatting:
- if the card is less than 32 GB, it’s the 1st formatting ... fat
- if the card is 32 GB, you need to choose the 32 formatting ... fat
- and if the card is 64 GB, you need to choose the last option for 64 ... fat
It seems to be a known issue among professional photographers, according to the English sources I have been able to consult elsewhere.
The 2nd advice is not to transfer photos directly from the camera to the computer, but to remove the SD card from the camera to insert it into the computer. In other words, the advice received is to eliminate all intermediaries in the electronics.
And thus, the camera is not exposed ... it is true that guides mention the direct transfer of files from the camera to the computer and one does not imagine the vulnerability of the electronics: I wonder about purely electrical facts of my USB port that could damage ... but this is beyond my reach and involves electronic measures. In fact, any "electrical" anomaly can no longer affect the camera by treating the SD card separately. It's a good idea.
The 3rd advice: charge the battery using a charger compatible with the one we have in order to preserve the device, same system, do not charge the battery from the device.
These precautions help to preserve these always sensitive devices, I have been told. Hoping this can be useful to others. I will keep you updated on this issue and let you know whether or not formatting was the solution.
Best regards.
Hello,
Thank you for the response. The site didn't allow me to post my reply with the message "please write correctly" ... even though there are no mistakes, so I will be brief.
Formatting from an external reader is a failure. The camera still doesn’t work. I therefore return to the advice received to read the files from an external reader rather than from the camera and to use a battery charger instead of the device. On my device, the charging is blind; there is a concern about overcharging with negative consequences for both the battery and the device. After researching, there are chargers with multiple compatibilities that provide real-time charging readings, which is rather better.
Thus, I am posting these additional pieces of advice I received alongside yours to preserve the devices, because once the damage is done, it's too late! It is therefore better to surround oneself with useful precautions. I will contact the customer service of my seller.
Thank you and best regards.
Hello, I am proposing my way of transferring content from a camera, whether it’s photos or videos. Often, most people use a homemade utility for this kind of task, like a convoluted setup.
Connect your camera, preferably turned on, to the USB port of your PC. Your PC will recognize USB activity; locate it in your directory structure.
Click on it, and you will have access to the folders contained on your memory card.
For videos:
private, then double click.
avchd, then double click.
stream, click, and you will have the list of your video files to select and copy-paste into a video folder on your PC.
For photos:
DCIM, double click, folder, double click; you will have a list of all your files to select and copy-paste into your photo folder.
"Donkeys change their minds, not idiots."
Please remember to mark your message as "resolved" if that is the case.